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Chapter Eleven
LEARNING GOALS
1. Explain the importance of human resource management, and describe current issues in managing human resources. 2. Illustrate the effects of legislation on human resource management.
3. Summarize the five steps in human resource planning. 4. Describe methods that companies use to recruit new employees, and explain some of the issues that make recruitment challenging.
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Chapter Eleven
LEARNING GOALS
5. Outline the six steps in selecting employees. 6. Illustrate employee training and development methods. 7. Trace the six steps in appraising employee performance. 8. Summarize the objectives of employee compensation programs, and evaluate pay systems and fringe benefits.
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Chapter Eleven
LEARNING GOALS
9. Demonstrate how managers use scheduling plans to adapt to workers needs. 10. Describe how employees can move through a company: promotion, reassignment, termination, and retirement.
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Profile
MARK PARKER
Nike
Started as shoe designer, rose to CEO in 2006. The 7,000 workers at Nikes headquarters have access to two gyms, an Olympic-size pool, five restaurants, and have free on-site childcare. Named one of the 100 Best Places to Work in 2006, 2007 and 2008.
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Chapter Eleven
This company is one of the largest U.S. steel producers. It pays its teams bonuses that are calculated on qualitytons of steel that go out the door with no defects. There are no limits on bonuses a team can earn; they usually average around $20,000 per employee each year.
Name that company!
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Were short-staffed and under pressure too. Were not always going to be able to help in the way you hope.
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Service and high-tech manufacturing requires employees with highly technical job skills. Such workers are scarce, making recruiting and retention more important and more difficult.
The human resource job is now the job of all managers in an organization.
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A shortage of trained workers in key areas Worker shortage in skilled trades An increasing number of baby boomers who delay retirement A declining economy with fewer full-time jobs Expanding global markets with low-wage workers Increasing benefit demands and benefit costs A decreased sense of employee loyalty
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Title VII prohibits discrimination in hiring, firing, compensation, apprenticeships, training, terms, conditions or privileges of employment based on:
Race Religion Creed Sex Age National Origin
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Strengthened the Equal Employment Opportunity Commission (EEOC). Gave EEOC the right to issue workplace guidelines for acceptable employer conduct. EEOC could mandate specific recordkeeping procedures.
Affirmative Action -- Policy designed to right past wrongs by increasing opportunities for minorities
and women.
This policy has been at the center of many debates and lawsuits.
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LG2
LG2
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Effects of Legislation
LG2
Over 1 million women filed suit against Walmart for gender dominance in the stores management ranks. The case charged that not only did the company leapfrog over women for leadership roles, it engaged in pay inequality and harassment. The Supreme Court dismissed the class-action suit.
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Progress Assessment
PROGRESS ASSESSMENT
Whats human resource management? What did Title VII of the Civil Rights Act of 1964 achieve? Whats the EEOC and what was the intention of affirmative action?
What does accommodations mean in the Americans with Disabilities Act of 1990?
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RECRUITING EMPLOYEES
Human resource managers use both internal and external sources to recruit employees.
Small businesses often make use of web sources like CareerBuilder and Monster to recruit employees.
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To survive, small businesses must recruit and retain qualified workers. Unfortunately, they lack the resources of larger companies to compete for employees. Small businesses need innovations like:
- Letting staff help recruit and select candidates. - Test-drive an employee. - Seek out publicity through local media.
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EMPLOYEE SOURCES
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SELECTION
Selection -- The
process of gathering information and deciding who should be hired, under legal guidelines, to serve the best interest of the individual and the organization.
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1. Obtaining complete application forms 2. Conducting initial and follow-up interviews 3. Giving employment tests 4. Conducting background investigations 5. Obtaining results from physical exams 6. Establishing trial (probationary) work periods
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OOPS!
Areas Where Job Applicants Make Mistakes
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There are about 5.7 million contingent workers in the U.S. Majority of contingent workers are under 25.
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With temporary staffing agencies, companies have easier access to screened workers.
Worker information is entered into their databases. When students come back to town, they can call the agency and ask them to put their names into the system for work.
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With few entry-level positions available, interns can end up in an unpaid position for as long as six months with no chance of advancement. Some businesses give interns lots of responsibility; a Toronto paper fired all paid staff and replaced them with unpaid interns. Is it ethical for companies to use unpaid interns if they know they dont have jobs to offer or if the unpaid internships replace paid jobs?
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Progress Assessment
PROGRESS ASSESSMENT
What are the five steps in human resource planning? What factors make it difficult to recruit qualified employees? What are the six steps in the selection process?
Who is considered a contingent worker, and why do company hire such workers?
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LG6
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LG6
1. Assessing organization needs and employee skills to develop appropriate training needs. 2. Designing training activities to meet identified needs. 3. Evaluating the trainings effectiveness.
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LG6
Orientation On-the-Job Training Apprenticeships Off-the-Job Training Online Training Vestibule Training Job Simulation
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Management Development
LG6
Management Development
LG6
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Networking
LG6
LG7
A 360-degree review gives managers opinions from people at different levels to get a more accurate idea of the workers ability.
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LG7
1. Establishing performance standards that are understandable, measurable and reasonable. 2. Clearly communicating those standards.
LG7
LG7
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Progress Assessment
PROGRESS ASSESSMENT
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COMPENSATION PROGRAMS
LG8
- Maintain a competitive market position by keeping costs low due to high productivity from a satisfied workforce.
- Provide employee financial security through wages and fringe benefits.
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Pay Systems
LG8
Salary
Hourly Wage/Day Work Piecework System Commission Plans Bonus Plans
Compensating Teams
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COMPENSATING TEAMS
Team-based pay programs are more challenging than individual pay systems. The two most common methods for teams involve:
- Skill-Based: Pay is increased as skill increases.
(Eastman Chemical uses this system.)
- Gain-Sharing: Pay is increased as performance increases. (Nucor Steel uses this system.)
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Fringe Benefits
LG8
In 1929, fringe benefits accounted for less than 2% of payroll cost. Today its about 30%. Healthcare has been the most significant increase in fringe benefit cost.
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Fringe Benefits
LG8
Compare all the costs, not just premiums. Take part in wellness programs. The average wellness bonus is $386! Order generic drugs when you need prescriptions filled.
Source: Kiplingers Personal Finance, November 2010.
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Fringe Benefits
LG8
74% of full-time workers have employee-provided retirement plans. 39% of part-time workers have employee-provided retirement plans.
71% of workers have medical care benefits.
Source: Entrepreneur, May 2011.
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Fringe Benefits
LG8
- Recreation facilities
- Special home mortgage rates - Paid and unpaid sabbaticals
Fringe Benefits
LG8
Free DVDs and screenings of current films. Free breakfast and lunch plus dinner when working late. Free snack rooms on every floor. Profit sharing. Ping-Pong and poker tournaments during work hours.
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Fringe Benefits
LG8
Fringe Benefits
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WORKING WORLDWIDE
(Reaching Beyond Our Borders)
Managers need to understand the business needs of each country they operate in.
- Compensation: Conversion to foreign currencies and special allowances often are needed.
Flextime Plans
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Flextime Plans
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Flextime is difficult to incorporate into shift work and managers have to work longer hours.
Communication among employees can also be difficult under flextime and managers have to be alert to any system abuses.
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Flextime Plans
A FLEXTIME CHART
LG9
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Flextime Plans
LG9
Employees enjoy long weekends after working long days. Productivity is a concern.
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Home-Based Work
LG9
HOME-BASED WORK
About 10 million Americans telecommute at least several days a month. 12% of U.S. businesses use some home-based work.
Bank of America has My Work that saves an estimated $5,500 per enrolled employee every year.
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Home-Based Work
LG9
VIRTUALLY THERE
Tools to Help You Work From Home
Communication:
- Google Apps - Skype - Yammer
Collaboration:
- Google Docs - GoToMeeting - Dropbox
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Home-Based Work
LG9
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Provides employment opportunities for many people who cannot work full time.
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MOVING EMPLOYEES
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Terminating Employees
LG10
TERMINATING EMPLOYEES
As the economic crisis grew, more and more employers have had to lay off employees. Even when the economy is booming, employers are hesitant to hire full-time workers because of the cost of termination. Firing employees is more difficult for employers because of laws preventing termination for certain acts.
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Progress Assessment
PROGRESS ASSESSMENT
What advantages do compensation plans such as profit sharing offer an organization? What are the benefits and challenges of flextime? Telecommuting? Job sharing?
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