COMPETENCY FRAMEWORK

GROUP 4
CORAL JAIN (2012B31) VATSALA KAPUR(2012B19) AAYUSH JAIN (2012B) MANISHA VASHIST (2012A) RUCHITA SAWANT(2012A)

Mahindra Retail
VISION: Our vision is to be the preferred choice of every mother and child; to delight them with world-class products and services, and to serve them in a personalized fashion with extraordinary love and care

COMPETENCY CLUSTERS: Achievement & Action Cluster Helping & Human Services Cluster

Achievement & Action Cluster

1. Achievement orientation

Definitions: It is the ability and desire to improve ones resourcefulness to strive for excellence
Behaviour: Delivers high/excellent performance and exhibits result centric approach Performance Levels:
Level

1: Managing familiar tasks Level 2: Takes responsibility for results and approach Level 3: Pursues high standards Level 4: Achieving challenging tasks

2. Concern for accuracy and order

Definition: Focus on executing the tasks in a systematic, logical, and consistent manner with precision.
Behaviour: Understanding & adhering to quality standards. Performance Levels:
Level

1: Rarely meets quality requirements (1-2/10) Level 2: Sometimes meets quality requirements (35/10) Level 3: Often meets quality requirements( 6-8/10) Level 4: Always meets quality requirements (9-10/10)

3. Technical Expertise:

Definition: Ability to perform a particular professional task skilfully. Behaviour: Applies technical knowledge to correctly address a situation in a timely manner. Performance Levels:
Level

1: has basic knowledge Level 2: can handle moderately difficult task under supervision Level 3: can handle most tasks independently Level 4: can handle complex tasks and guide others

Helping and Human Services Cluster

1. Customer service orientation/Focusing on customers

Definition: Ability to identify, assess and cater to the needs and expectations of the customers. Behaviour: Exhibits timely, amicable and proactive approach towards customers. Performance Levels
Level

1: Rarely displays (1-2/10) Level 2: Sometimes displays (3-5/10) Level 3: Often displays (6-8/10) Level 4: Always displays (9-10/10)

2. Building trust and value based relationship

Definition: Committed to assuring a mutually beneficial and long term alliance with stakeholders. Behaviour: Develops, manages and nurtures relationship with stakeholders based on values and integrity. Performance Levels:
Level

1: Meets stated needs Level 2: Establishes mutual interest Level 3: Adds value to relationship Level 4: Sustains long term partnership