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Nonverbal Communication
Earlier on, we focused on verbal communication process through written or spoken syllables, usually words. However, we also communicate nonverbally i.e., without words. Sometimes nonverbal messages contradict the verbal; Often they express feelings more accurately than the spoken or written language. In fact, some studies suggest that from 60 to 90 percent of a message effect comes from nonverbal cues. The usual methods adopted for nonverbal communication are Appearance, Body language, Silence, time, and space.
Nonverbal Communication
Communication Through Appearance Appearance conveys nonverbal impressions that affect receivers attitude toward the verbal message even before they read or hear them. Effect on Written Messages An envelopes appearance size, color, weight, and postage may impress the receiver as important, routine, or junk mail. Telegrams, express mail, and private courier mail also have distinctive envelopes that signal urgency and importance. Next, the letter, report, or title page communicates nonverbally before its contents are read by the kind of paper used, its length, format, and neatness. Finally, the language itself, aside from its content, communicates something about the sender. This is basically about careful wording and mechanics of the language such as spelling, grammar and punctuation.
Nonverbal Communication
Effect on oral Messages
Personal appearance and the appearance of your surroundings convey nonverbal stimuli that affect attitudes toward your spoken words, whether you are talking to a person one on one or to a group in a meeting. Nonverbal communication adds, subtracts, and amends the messages we send. Nonverbal symbols, in conjunction with oral symbols, say much about who we are, how we feel, and even how we feel about others. Hence, the oral communication context involves both verbal and nonverbal symbols, each hopefully getting listeners to understand us and do what we wish them to do.
Nonverbal Communication
Personal Appearance Clothing, neatness, posture and stature are part of personal appearance. They convey impressions regarding occupation, age, nationality, social and economic level, job status, and good or poor judgment, depending on circumstances. Appearance of surroundings Aspects of surroundings include room size, location, furnishings, mechanics, architecture, wall decorations, floor (carpeted or bare?), lighting, windows, view, and other related features wherever people communicate orally. Surroundings will vary according to status and according to country and culture.
Nonverbal Communication
Communication Through Body Language The usual methods employed for communicating through body language are facial expressions, gestures, posture and movement, smell and touch, and voice and sounds. Facial Expressions The eyes and face are especially helpful means of communicating nonverbally. They can reveal hidden emotions, including anger, confusion, enthusiasm, fear, joy, surprise, uncertainty, and others. They can also contradict verbal statements. Facial expressions suggest enthusiasm for your topic. A mobile face is an interesting face. Look at the audience; give them the feeling of high interest in them and your topic. Facial expressions include eye contact. Eye contact with your listener suggests respect and goodwill, adding to a favorable impression of you as a speaker.
Nonverbal Communication
Gestures, Posture, and Movement
Gestures add emphasis to your oral words. Use them to emphasize a point, to suggest rejection of an idea, to describe size. Using your arms helps hold attention. Continual gestures and movement such as pacing back and forth may signal nervousness and may be distracting to listeners. Handshakes reveal attitudes by the firmness or limpness. Posture and movement can convey self-confidence, status or interest. We need movement to hold attention, to get rid of nervousness, to suggest transitions, to increase emphasis. Attire also carries a lot of significance. It is determined by the culture of your group. When in doubt, be more formal than informal.
Nonverbal Communication
Smell and Touch
Various odors and fragrances convey the emotions of the sender and sometimes affect the reactions of the receiver, especially if the receiver is sensitive to scents. Also, touching people can communicate friendship, love, approval, hatred, anger, or other feelings. A kiss on the cheek, pat on the shoulder, or slap on the back is prompted by various emotions.
Nonverbal Communication
Voice and Sounds Our voice quality and the extra sounds we make while speaking are also a part of nonverbal communication called paralanguage. Paralanguage includes voice volume, rate, articulation, pitch, and the other sounds we may make, such as throat clearing and sighing. A loud voice often communicates urgency while a soft one is sometimes calming. Speaking fast may suggest nervousness or haste. A lazy articulation, slurring sounds or skipping over syllables or words, may reduce credibility. A lack of pitch variation becomes a monotone, while too much variation can sound artificial or overly dramatic. Throat clearing can distract from the spoken words. Emphasizing certain words in a sentence can purposely indicate your feelings about what is important.
Nonverbal Communication
Communication via Silence, time, and Space
Silence, time, and space can communicate more than we may think, even causing hard feelings, loss of business, and profits.
Silence
We need to consider how we feel when we make an oral request that is met with silence. Or think about the confusion we feel when our written message generates no response).
Nonverbal Communication
Time Waiting when an important request is ignored causes problems and attitude changes. Time is important in many ways. How do we feel when we are kept waiting two hours after the scheduled time for an interview? In U.S. culture, being on time for appointments, for work each day, and for deadlines communicates favorable nonverbal messages. Concepts of time, however, vary across cultures. Space The need for personal space decreases as the number of people increases. In the U.S. the need for personal space in a two-person conversation is about 18 inches. The need for space is less in many Middle Eastern countries and more in most Scandinavian countries. Effective communicators must learn to adapt to both senders and receivers expectations regarding space. The key to success is to be aware of the differences.
Effective communicators work hard at perfecting the messages they deliver. When they make mistakes, they learn from them. If a memo theyve written doesnt get the response they hoped for, they change their approach the next time around. If a meeting theyre running gets out of control or proves unproductive, they do things differently at the next one. If they find that they have to explain themselves over and over again, they reevaluate their choice of communication medium or rework their messages.