CH_COMM_ITIL_Proposed_Rollout_Reference_20070712_post TAB.

ppt

ITIL Change, Configuration, Release Processes

Staged Roll Out Plan

ITIL_CCR_Rollout_20070830

Revised Change, Configuration, Release (CCR) Rollout Overview

Objectives:
Update CCR rollout plan to address specific agency concerns Mature the CCR processes internally within ITP Allow adequate time to develop effective agency to ITP change management interface Optimize rollout stages for ITP change management and full agency integration

Stage 1: ITP Infrastructure Change Management

Objective: To create a solid following and adoption of ITIL processes within the partnership. Consists of six distinct phases (a f) Participation levels increase as processes mature over time Scheduled to be phased in throughout 2007

Stage 2: Agency Change Management Integration

Objective: ITP infrastructure changes and agency application changes requested before moving to production infrastructure Consists of three main phases (pilot, feedback, agency by agency rollout) Scheduled to commence pilot in January 2008
1

ITIL_CCR_Rollout_20070830

The objective of Stage (1) is to create a solid following and adoption of ITIL processes within the partnership
Stage (1) IT Infrastructure Partnership Implementation
Go Live Feedback b
Internal Change Management No agency CAB representation c ITIL Compliant: DOC/DGIF CAB participation d ITIL Compliant: all agency CAB representation e

Pilot Deployment a

Feedback
f

Continuous Feedback from employees, agencies and KPIs

Phase I Change, Config, Release

STAGE (1): Infrastructure Changes only No Agency change submission. ITP will continue to use any existing agency change management process, in addition to the new ITP process

a, b: Pilot with ITP employees supporting (DOC, DGIF) Convene CABs internally c: Internal Change Management: Rollout to all ITP staff Convene CABs internally. Changes communicated to agencies via existing process. d, e: ITIL Compliant Change Management: Rollout the CAB to all agencies f: Gather feedback and analyze KPIs
Start: 08/06/2007 --- End 08/31/2007

09/03/2007 --- 09/28/2007

10/01/2007 --- 10/26//2007

Start: 10/29/2007 --- End 12/21/2007

08/06/2007

Time

12/21/2007
2

ITIL_CCR_Rollout_20070830

What is the role of the Change Advisory Board (CAB)?

The CAB provides advice to the Change Manager regarding the Change Request
Members of the CAB are chosen based on the nature of the Change Request and the IT service that the change will impact. CAB members include the change submitter and all the stakeholders that have responsibility for a component of the impacted IT service, and they act in an advisory capacity.
The CAB evaluates the impact and risk of pending changes to IT Services and the production IT Infrastructure. The Change Manager is the chairman of the CAB and evaluates the Change Request based on advice from the CAB members. When there is non-concurrence the Change Manager will manage the escalation process. Not all classifications of Change Requests require a CAB. CABs are required for changes classified as Major, required for Minor changes with a high priority and never required for Standard changes. Emergency changes require the immediate meeting of an Emergency CAB that includes the ITP Change Manager and a pre-named Agency stakeholder. The ITP will schedule time with each Agency to detail the members of the Emergency CAB or CAB.

ITIL_CCR_Rollout_20070830

The objective of Stage (2) is to implement Phase I processes with all agency employees over a period of time
Stage (2) Agency Change Management Integration
Go Live Feedback b Scheduled Deployment c
Continuous Feedback from employees, agencies and KPIs

Pilot Deployment a

Phase I Change, Config, Release

STAGE (2): ITP Infrastructure Changes and Agency Application Changes Requested before moving to Production Infrastructure a: Pilot with ITP and Agency employees Convene CABs with Agencies b: Gather feedback c: Begin scheduled rollout of ITIL processes to all agencies. Gather continuous feedback.
Start: 01/07/2008 --- End 01/31/2008 Start: 02/04/2008 --- End TBD/2008

01/07/2008

Time

TBD/2008
4

ITIL_CCR_Rollout_20070830

Agency Change Management Integration Planning Focus Group

Objectives:
Achieve a common understanding of the ITP change process & vocabulary Lay the foundation to achieve mutual objectives of stability and flexibility of IT services through a collaborative effort with select COV agencies doing software development Create awareness and validation of ITP agency change management integration process, procedures, tools, approach Estimate typical agency change management Integration duration Understand the change management needs & concerns of agencies participating in the focus group Determine what is required to obtain maximum participation with agency change management integration Incorporate lessons learned into plans, approach and tools for Stage 2

Approach:
Facilitated workshop format with clearly defined objectives, agenda, roles, meeting norms. X number of weeks before start of Stage 2 (agency change management integration pilot) in January Select ~ 5-6 agencies performing software development to participate no more than 10-12 participants
5

ITIL_CCR_Rollout_20070830

ITIL Change, Configuration and Release Staged Implementation Plan

Stage (1) IT Infrastructure Partnership Implementation
Pilot Deployment a Feedback b Internal Change Mgt c Go Live Agencies Feedback use CAB e d

Stage (2) Agency Integration

Phased Go Live Feedback b Phased Deployment c

Pilot Deployment a

Objectives of Stage (1)

Change, Config, Release

Phase I

Infrastructure Changes only No Agency change submission. ITP will continue to use any existing agency change management process, in addition to the new ITP process a, b: Pilot with ITP employees supporting (DOC, DGIF) Convene CABs without Agencies c: Internal Change Management: Rollout to all ITP staff Convene CABs without Agencies d: ITIL Compliant Change Management: Rollout the CAB to all agencies e: Gather feedback and analyze KPIs

Objectives of Stage (2) ITP Infrastructure Changes and Agency application Changes Requested before moving to Production Infrastructure a: Pilot with ITP and Agency employees Convene CABs with Agencies b: Gather feedback c: Begin phased rollout of ITIL processes to all agencies. Gather continuous feedback
Time
TBD/2008
6

08/06/2007

ITIL_CCR_Rollout_20070830

Channels for additional information

Sources for more information about ITIL:
Go to http://www.vita.virginia.gov/itpartnership/default.aspx?id=455#itil COIN meetings

Publications (e.g. Network News, IT Partnership Web site)

VITA Transformation POC ITIL Change Champions

CH_COMM_ITIL_Proposed_Rollout_Reference_20070712_post TAB.ppt

Questions