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Profile of Maybelline
T.L.Williams founded the Maybelline company in 1915 and introduced Maybelline Cake Mascara. In February,1996, Maybelline was acquired by LOreal USA, Inc., a leader in the mass-market color cosmetics business. Maybelline creates seasonal color stories with products in the seasons hottest shades. The Maybelline image is hip, intelligent, stylish and charming. Maybelline has the top research and development teams and resources through their parent company LOreal.
Maybelline objective
To become worlds number one color cosmetics line by increasing emphasis on technology, moving into new product categories and expanding into foreign markets. To differentiate its product from local and other competitors.
-Low-cost production
-Online services plus catalogue -Wide distributions channels
- Increasing middle class population & modern life style -High resistance for vivid colors in cosmetics in rural areas -Competitors offering a variety of cosmetics
Value (%)
2010 22.5 10 6.5 2.1 1.4 1.0 2011 17.7 11.3 4.2 2.5 1.1 0.4
Volume (%)
2010 3.7 5.4 1.1 0.3 0.3 0.1 2011 2.6 5.1 0.7 0.3 0.4 0.0
Maybellines two main competitors in India are : Unilever ( Lakme) and Revlon
Source: Nielsen; Data for All India Urban for categories lips plus nails in traditional trade
Maybelline is actually number two if modern trade is also taken into account. Nielsen does not track modern trade nor does it cover face and eyes, which are big make-up categories
Geographic Variables
Demographic Variables
Psychographic Variables
CONSUMER PROFILE
Maybelline are banking on the aspirations of middle class Indians with products that are international in appeal and reasonable in price. Maybelline is is positioned as the leader of mass-market cosmetics at a reasonable price. It is globally branded with the Urban American Chic Image. Maybellines market is primarily divided into three segments: Youngster : 16-25 years Office Lady : 26-25 years Career Women: 35 years Above The Maybelline girl is full of fun, very spirited, optimistic, unpredictable, confident. She is 16-25 years old and already so aware. They have their FB, Twitter, BlackBerry Phones and are so connected.
Consumen Behavior
Marketing Mix
The Four Ps
roduct ricing
lace
(Distribution)
romotion
The American image in India was found to have a positive effect. Maybelline has continued with the same global branding in India using supermodel Christy Turlington and Sarah MichelleGellar to promote its products. Local brand is endorsed by Deepika Padukone It has an appealing tagline Maybe shes born with it. Maybe its Maybelline to connect with young customers.
Recommendations Maybelline
There are few strategies to adopt : To enhance products (new characteristic, better style/design) To introduce new products to the market and additional products with natural claims Widen color range (lipstick, nails,eye color, base make up ) to match indian skin tone To increase availability of its products and find new distribution channels Lowering the price to gain attention of potential customers who are price sensitive Increasing Brand awareness with Integrated Promotion ATL & BTL Increasing engagement between brand & customer Improve skill & knowledge of Human resourch (Beauty advisor/ counsultant