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Perception
By Michael R. Solomon
Consumer Behavior
Buying, Having, and Being
Sixth Edition
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Perception:
The process by which sensations are selected, organized, and interpreted
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Figure 2.1
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Sensory Systems
External stimuli, or sensory inputs, can be received on a number of different channels. Inputs picked up by our five senses are the raw data that begin the perceptual process. Hedonic Consumption:
The multisensory, fantasy, and emotional aspects of consumers interactions with products
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This ad for a luxury car emphasizes the contribution made by all of our senses to the evaluation of a driving experience. 2-5
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Perceptions of Color
This ad campaign by the San Francisco Ballet uses color perceptions to get urban sophisticates to add classical dance to their packed entertainment itineraries.
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Trade Dress:
Colors that are strongly associated with a corporation, for which the company may have exclusive rights for their use. (e.g. Kodaks use of yellow, black, and red)
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Perceptions of Color
As this Dutch detergent ad demonstrates (Flowery orange fades without Dreft), vivid colors are often an attractive product feature.
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VIDEO: Snapple
Snapple drinks were revived by the Whipper Snapple product, thanks to consumers forming their own perceptions about the product.
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Smell in Advertising
This ad pokes fun at the proliferation of scented ads. Ah, the scent of sweat.
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Exposure
Exposure:
Occurs when a stimulus comes within the range of someones sensory receptors
Consumers concentrate on some stimuli, are unaware of others, and even go out of their way to ignore some messages.
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Sensory Thresholds
Psychophysics:
The science that focuses on how the physical environment is integrated into our personal subjective world.
Absolute Threshold:
The minimum amount of stimulation that can be detected on a given sensory channel.
Differential Threshold:
The ability of a sensory system to detect changes or differences between two stimuli. The minimum difference that can be detected between two stimuli is known as the j.n.d. (just noticeable difference).
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Webers Law
The amount of change that is necessary to be noticed is systematically related to the intensity of the original stimulus The stronger the initial stimulus, the greater a change must be for it to be noticed. Mathematically:
i K I
K = A constant (varies across senses) i = The minimal change in the intensity required to produce j.n.d. I = the intensity of the stimulus where the change occurs
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Subliminal Perception
Subliminal perception:
Occurs when the stimulus is below the level of the consumers awareness.
Subliminal techniques:
Embeds: Tiny figures that are inserted into magazine: advertising by using high-speed photography or airbrushing.
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Attention
Attention:
The extent to which processing activity is devoted to a particular stimulus.
Attention economy:
The Internet has transformed the focus of marketers from attracting dollars to attracting eyeballs.
Perceptual selection:
People attend to only a small portion of the stimuli to which they are exposed.
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Nike tries to cut through the clutter by spotlighting maimed athletes instead of handsome models.
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Perceptual vigilance:
Consumers are aware of stimuli that relate to their current needs
Perceptual defense:
People see what they want to see - and dont see what they dont want to see
Adaptation:
The degree to which consumers continue to notice a stimulus over time
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Color:
Color is a powerful way to draw attention to a product.
Position:
Stimuli that are present in places were more likely to look stand a better chance of being noticed.
Novelty:
Stimuli that appear in unexpected ways or places tend to grab our attention.
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Discussion Question
What technique does this Australian ad rely on to get your attention? Does the technique enhance or detract from the advertisement of the actual product?
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Attention to Stimuli
Interpretation:
The meaning that we assign sensory stimuli.
Schema:
Set of beliefs to which the stimulus is assigned.
Priming:
Process by which certain properties of a stimulus typically will evoke a schema, which leads consumers to evaluate the stimulus in terms of other stimulus they have encountered and believe to be similar.
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Schema-Based Perception
Advertisers know that consumers will often relate an ad to preexisting schema in order to make sense of it. 2 - 30
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Stimulus Organization
A stimulus will be interpreted based on its assumed relationship with other events, sensations, or images. Closure Principle:
People tend to perceive an incomplete picture as complete.
Principle of Similarity:
Consumers tend to group together objects that share the same physical characteristics.
Figure-ground Principle:
One part of a stimulus will dominate (the figure) and other parts will recede into the background (the ground).
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Gestalt Principle
This Swedish ad relies upon gestalt perceptual principles to insure that the perceiver organizes a lot of separate images into a familiar image.
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Principle of Closure
This Land Rover ad illustrates the use of the principle of closure, in which people participate in the ad by mentally filling in the gaps in the sentence. 2 - 34
Figure-ground Principle
This billboard for Wrangler jeans makes creative use of the figure-ground principle.
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Semiotic Components
Figure 2.2
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Semiotics (cont.)
Signs are related to objects in one of three ways:
1) Icon: a sign that resembles the product in some way 2) Index: a sign that is connected to some object because they share some property 3) Symbol: a sign that is related to a product through conventional or agreed-upon associations
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Perceptual Positioning
Positioning Strategy A fundamental part of a companys marketing efforts as it uses elements of the marketing mix to influence the consumers interpretation of its meaning. Many dimensions can establish a brands position in the marketplace:
Lifestyle Price Leadership Attributes Product Class Competitors Occasions Users Quality
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Perceptual Map
Figure 2.3: HMV Perceptual Map
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