Escolar Documentos
Profissional Documentos
Cultura Documentos
(http://education.yahoo.com/ reference/dictionary/entry/letter)
Therefore . . .
Letters should be truthful as they may become a permanent
record of what you know, think or feel at the time you are
writing the letter.
Letters have come back to haunt many people.
Letters reflect the character and communication skill of the
writer.
White, E. B. Retrieved 3 December 2007, from http://education.yahoo.com /reference/ quotations/quote/73980;_ylt=Avh
quotations/quote/73980;_ylt=Avh
063rs2dGmhje26vMRZT1RCc0F
Bef or e wr it in g a let ter . .
.
Read (1) the letter or letters to which you need or want to
respond; or (2) read a written announcement or article
motivating or requesting a letter response.
(News stories, displays and billboards, and even oral comments that
others have voiced may spark your passion to write a letter.
Listening, is therefore important to letter writers.)
Congratulations
Personal Complaints
Invitations
Offering Condolences
(sympathy or get well)
•Keep it simple and to the point. Summarize what you are apologizing
for, and apologize only for the particular situation or problem. Be
brief.
•Do not put blame on another person and do not blame problems on
computer errors or carelessness.
Sa mple C omp la in t L ett er
mm/dd/yyyy
To Betty Grimes,
I am writing to inform you that your daughter, Sarah, broke the front passenger
window of my Ford Taurus while playing softball yesterday afternoon. The car is
brand new. Hopefully, your homeowner's insurance will cover this kind of damage.
Please check with them to see if it is covered. If they will not pay for it, I will get
two repair estimates for you so that you can determine how you will pay for the
repair.
Perhaps we could meet this Saturday afternoon to discuss our options. You can
reach me at (202) 555-1098. Thank you for your timely attention to this matter.
Thank you,
Rita Green
Rita Green
124 Huckabee
Littletown, AL 34567
When t o Wr it e a Pe rsona l Thank You,
congrat ula tio ns or Apprec ia tio n
Lett ers
To thank or show gratitude for:
Gift
Group efforts
Introduction to other people
Invitations to speak
Helpful advice or suggestions
Personal favors
Recommendations for position or awards
References
Sympathy
Volunteers
Graduations
Gu idel ines fo r writ in g pe rsona l
appre ciati on / tha nk you letter s:
State what you appreciate and briefly explain why.
Example:
Thank you for the character reference you provided to Troy
University on my behalf. I truly appreciate your willingness to
provide the reference, as well as your time and attention to
completing it. Again, thank you, and best wishes. – Tina
Applicant
Format Writing
Common Ty pes of
Bu sin ess Let ter s To wri te any type of
bu sin es s lett er , follow
•Acceptance Letter (yes/ legal) th ese ba sic ste ps :
•Acknowledgement Letter (Receipt)
•Adjustment Letter (a legal
document / addresses a complaint
or claim)
•Identify your reader
•Application Letter (request job
•Establish your objective
consideration/ interview)
•Determine your scope (how
•Complaint Letter (a legal document)
much researched
•Cover Letter (accompanies resume
information to include )
or order)
•Organize your letter
•Inquiry Letter (posing a question)
•Draft your letter
•Order Letter (request letter)
•Close (End) Your Letter
•Refusal Letter (reject an offer)
•Review and Revise Your Letter
•Response Letter (answers inquiry)
(proof for physical problems and
•Sales Letter (marketing)
edit for logic issues)
Source: Business Letters. Retrieved Dec. 3, 2007, from http://writing.colostate.edu/guides/documents/business_writing/business_letter/
Gen er al Pa rts of ev er y
Bu sin ess Let ter
Heading (sender’s return address and date)
Inside Address (recipient’s address)
Salutation (greeting)
Body (paragraphs)
Complimentary Close
Signature Line (with or without title)
Enclosure (optional)
cc notation (copies sent to others)
Sender/typist initials (optional)
Gen er al St ateme nts a bou t
Bu sin ess Let ter Wr it in g
“Business letters [are] required in many different
situations . . . from applying for a job to requesting
or delivering information.”
Semi-block Style
http://www.englishplus.com/grammar/00000144.htm
Letter head 1. Bloc k
St yle
(Simplified)
Let ter Form at
SA MPLE
Everything flush
to left margin with
no indents.
Thank you for your inquiry about Semi-Block format for letters. What
follows is a quick summary of the format and the conventions it uses.
Sincerely yours ,
Examp le s
Dear Dr. Smithsonian:
Dear Ms. Cleopatra:
I just read an article in the News and Observer about Taylor's new computer center just north of Durham. I
would like to apply for a position as an entry-level programmer at the center.
I understand that Taylor produces both in-house and customer documentation. My technical-writing skills, as
described in the enclosed resume, are well suited to your company. I am a recent graduate of Troy University
in Troy, Alabama, with an Associate's Degree in Computer Science. In addition to having taken a broad
range of courses, I served as a computer consultant at the college's computer center where I helped train
computer users on new systems.
I will be happy to meet with you at your convenience and discuss how my education and experience match
your needs. You can reach me at my home address, at (919) 233-1552, or at crock@devry.alumni.edu.