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Group Members : Abdul Khaliq Fahad Ashraf Hammad Wally Hamza Tahir Presented to: Mr. Syed Nawab
PTCL Introduction
(PTCL) is a mega corporation and a leading telecommunication authority in Pakistan. The corporation provides telephonic and internet services nation-wide. Backbone for countrys telecommunication infrastructure despite arrival of a dozen other telecommunication corporations. The corporation manages and operates around ~2000 telephone exchanges across the country, providing the largest fixed line network.
Mission
An organizational environment that fosters professionalism, motivation and quality. An environment that is cost effective and quality conscious. Services that are based on the most optimum technology.
Companys Performance
SWOT ANALYSIS
STRENGTHS
1) Efficient Procurement & Supply Chain Management. 2) Brand Stature. 3) An Integrated Monopoly.
WEAKNESSES
1) Over employment & low productivity. 2) Slow decision making including extraneous intervention. 3) Complaints due to improper management.
OPPORTUNITIES
1) Increasing growth in telecom sector. 2) Expansion by acquisitions. 3) Internet users in the Asia-Pacific region forecast to increase by over35%.
THREATS
1) Market Saturation. 2) Growth Potential of cellular companies. 3) Ability to attract and retain quality Professionals.
TOWS MATRIX
TOWS MATRIX
T4 - Acquisitions and alliances by competitors. W6 - PTCL is doing business very well but only to that extent to which customers respond.
W5 - Corporate culture akin to government departments. T6 - Government policies can affect the performance of PTCL.
W1 - Over employment & low productivity. T5 - Competitors high ability to attract and retain quality Professionals.
MWBs
MWBS
1 ) They must adopt effective system to satisfy Stakeholders - T4W6 When PTCL gets complaints from client, they dont reach on time on the complaints and this all is done due to inefficient Data Bases and management of data bases, so in this case PTCL must adopt effective data bases and ask their employees strictly to update the data bases on daily bases.
2) Improve Corporate Culture Practices - W5T6 Since from the beginning PTCL has been a Governmental organization that is why the external factors have a lot of influence on its culture. The management should try to improve the corporate culture practices by setting examples themselves and try to follow all the values. The root cause of almost every problem that PTCL has, if this problem is solved PTCL will overcome most of its weaknesses.
3) Downsizing and changes in HR policies - W1T5 Due to a lot of government's influence in the past, a lot of unnecessary hiring was done which not only increased the cost but also decreased the productivity. A lot of highly qualified professional staff left because they were not able to change HR policy because of strong political intervention and labor union has always stopped the management if they ever opted for downsizing making it a huge weakness for PTCL.
SAP 1.2.1
SAP 1.3.1
SAP 1.2.2
SAP 1.2.3
Introducing 3G Services
Major milestone: Government permission Exit point : growth in market share Responsibility : Management
SAP 2.2
SAP 2.3
SOPs revision
Major milestone: major stakeholder meeting Exit point : Improved system performance Responsibility : CEO, Managers
SAP 3.1
SAP 3.2
Major milestone: Real problem selection Exit point : Employees are able to manage problems Responsibility : Line Manager, Training
SAP 3.3
Reward recognition program Major milestone: Budget approval Exit point : Employees motivation to create value Responsibility : HR, Management
SAP 3.4
VSS program
Major milestone: Selection of redundant employees Exit point : Employees sign off for scheme Responsibility : HR, Management
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