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Communication barriers are interferences or obstacles which limit the receivers understanding of the message.
Barriers may have the effect of entirely preventing communication, filtering part of it, or giving it an incorrect meaning.
TYPES OF BARRIERS
Personal (Psychological)
Cross Cultural
PHYSICAL BARRIERS
Physical or External barriers are environmental factors which prohibit or limit the sending and receiving of messages.
PHYSICAL DISTRACTION
Noise from outside, such as honking of cars, ringing of telephones, loud blaring music, or the sound of planes may distract people.
One may also be distracted by visuals eg. Posters on the wall, clothes, jewlellery, make up of the speaker etc.
INFORMATION OVERLOAD
Communication may be ineffective when too much information is transmitted at one time, or if complex information is presented within a short span of time.
TECHNICAL FAULTS
The failure of the machine being used for communication (eg. telephone, internet, mike etc.) may result in miscommunication.
GEOGRAPHICAL DISTANCE
Geographical distance between the persons communicating can affect the process of communication.
SEMANTIC BARRIERS
Semantic or language barriers are obstructions caused in the process of receiving or understanding of the message during the process of encoding and decoding ideas and words. These barriers arise from the linguistic capacity of the parties involved.
WORD MEANINGS
Words have multiple meanings (eg. Fair, right, run, interest, burn, mouse, out etc.) Similar sounding words (eg. Accept/ except, principle/principal, their/there etc.)
Adjectives & adverbs convey different meanings to different people (eg. Late, early, beautiful, handsome etc.)
SPEAKERS STYLE
The speaker may have a distinct accent, may mispronounce certain words, use jargon, difficult words and words with double meanings, or frequently repeat words which may distract a listener.
PERSONAL BARRIERS
Personal or socio-psychological barriers are problems of understanding, interpretation and response to communication which arise partly from our socially learned attributes and partly from our personal attributes.
EMOTIONAL BARRIERS
Sad memories such as a personal tragedy or loss of a dear one may be triggered off by the speaker, creating a barrier. Anxiety about a personal matter/health issues may keep your mind disturbed. Anger or resentment about various issues at work may affect an individuals response.
GROUP IDENTIFICATION
Our values and opinions are influenced by the group to which we belong (eg. Nationality, religion, family etc.)
SELF IMAGE
Self-image is the idea we have about what we are, what we look like and what impression we make on others. It is difficult to accept any idea which goes against our self-image.
RESISTANCE TO CHANGE
People resist new ideas which are against the established opinions, traditions or social customs. This may occur because of feelings of insecurity and fear of changes in the new methods.
FRAME OF REFERENCE
Failure to understand the mental framework of a speaker.
There may be a discrepancy between the background of the speaker and listener, thus creating a barrier in understanding.
STATE OF HEALTH
The physical condition of an individual can affect a persons efficiency. Hunger, fatigue, overwork, and physical or emotional pain can prevent a person from paying attention to what the speaker is saying.
ALLNESS
An individual believes that what he states about a subject is all there is to know or say about the subject. This results in arrogance and intolerance of the others point of view.
FAILURE TO DISCRIMINATE
One fails to recognize variations and differences, and applies ones image of a particular group to any individual he assigns to that group.
One disregards any differences or distinctions the individual may have which set the individual apart from the stereotyped group.
EMOTIONS
If the sender is worried, excited, afraid or nervous, his thinking will be blurred and he will not be able to frame the message correctly. If the receiver is in such a state of mind, he will not be able to understand the message properly and may misinterpret the message.
POLARIZATION
Polarization tends to occur because of the tendency to neglect the middle ground and to treat phenomena as either black or white.
PREMATURE EVALUATION
This refers to the tendency to form an opinion or judgment on what is being said rather than trying to understand the speakers frame of reference.
SELECTIVE PERCEPTION
The receiver selectively sees and hears information based on his needs, motivations, experience, background and other personal characteristics.
LOW CREDIBILITY
Lack of sufficient trust, confidence and faith between the communicating parties can create barriers to communication. Distrust may arise because of past experiences, and may further lead to fear of consequences of revealing the truth or expressing oneself honestly.
STATUS CONSCIOUSNESS
Status consciousness refers to the difference in status and power between the sender and receiver of communication. The superior may feel reluctant to accept the ideas of his subordinate, while the subordinate may hesitate to express his views for fear of being disrespectful to his boss.
OVERCOMING BARRIERS
Communication can be improved by: Empathy: Putting yourself in the other persons shoes
Credibility: Can be achieved through honesty and sincerity. Congeniality: Maintaining pleasant and friendly relations in spite of individual differences Clarity and precision
OVERCOMING BARRIERS
Communication can also be improved by: Adopting an audience centered approach: focusing on and caring about your audience, learning about the biases, education, age, status and style of your receiver to create an effective message. Foster an open communication climate: Encourage employees to contribute honestly, and allow employees to freely confess their mistakes, disagree with the boss and express their opinions.
OVERCOMING BARRIERS
Modify the number of organization levels: The fewer the links in the communication chain, the less likely it is that misunderstandings will occur (Have a flat structure and wider span of control). Facilitate feedback: Give constructive feedback
Focus on particular behaviours Keep feedback impersonal Make feedback well timed Ensure understanding
OVERCOMING BARRIERS
Commit to Ethical Communication: Ethical communication includes all relevant information, is true in every sense, and not deceptive in any way. An ethical message is accurate and sincere. It avoids language that manipulates, discriminates or exaggerates. No information is hidden, and data is portrayed fairly.
OVERCOMING BARRIERS
Ethical communication entails being honest with employers, co-workers and clients, and not seeking personal gain by making others look better or worse than they are. One doesnt allow personal preferences to influence ones perception or the perception of others.
OVERCOMING BARRIERS
Create lean, efficient messages: Dont give too much or too little information. Reduce the number of messages. Minimize distractions as far as possible. Choose neutral words to avoid arousing strong feelings. Avoid placing blame and reacting subjectively. Listeners should resist interrupting or jumping to conclusions, and clarify meaning by asking non-threatening questions.
OVERCOMING BARRIERS
PRIDE model developed by Vardaman & Vardaman (Purpose, Receiver, Impact, Design, Execution):
OVERCOMING BARRIERS
Impact: How the desired impact will be achieved (which channel would be most appropriate).
When you have communication between people of different cultures, even if they share a common language, things can go wrong. In particular, knowledge of a language does not automatically give you the background knowledge that native speakers assume you share.