Conflict

&
Managing Conflict

Group 4 MPE, JSW Steel Limited 1

Conflict

Conflict often occurs when there is a

disagreement between two or more people
about policies, process, activities or
outcome.

Group 4 MPE, JSW Steel Limited 2

Conflict

Conflict is the initiation of revolution

Quality of conflict is symbol of the civilization
you are living.

Group 4 MPE, JSW Steel Limited 3

Why conflict?

Group 4 MPE, JSW Steel Limited 4

Levels of Conflict
• Intra-personal

• Interpersonal

• Inter-group

• Intra group

• Inter-organizational

Group 4 MPE, JSW Steel Limited 5

Symptoms of conflict

• Not speaking or ignoring each other

• Contradicting & bad mouthing each other
• Deliberately undermining or not cooperating with each other.
• Cliques or factions meeting to discuss issues separately
• Grudge from left out people.

Group 4 MPE, JSW Steel Limited 6

Causes of Conflicts
• Poor communication

• Insufficient resources

• Personal chemistry

• Leadership problems

Group 4 MPE, JSW Steel Limited 7

Cost of Conflict
• Hampers productivity
• Destroys relationship
• Creates barriers to individual and organizational
effectiveness
• Derails teamwork, Creates enemies and hidden agendas
• Lowers morale & adds stress
• Waste time, money and resources
• Affects the ability to stay competitive

Group 4 MPE, JSW Steel Limited 8

Benefits of Conflict

If managed well, Conflict can

• help increase strength and cohesion

• provide a safety valve function
• help clarify issues and goals
• foster improved communication
• trigger innovation and creativity
• be a major cause of change

Group 4 MPE, JSW Steel Limited 9

Ways people deal with conflicts
• Avoiding

• Accommodating

• Competing

• Compromising

• Collaborating

Group 4 MPE, JSW Steel Limited 10

Stages of conflict

• Latent conflict- where competitive situations could

spill over into conflict.

• Open conflict – which triggered by an incident &

suddenly become a real conflict

• Aftermath conflict – particular problem may have

been resolved but the potential for conflict still exist,
which could be very high in win-loose situation.

Group 4 MPE, JSW Steel Limited 11

Managing conflicts
In case of
Avoidance: Create supportive & safe environment for bringing issues out in
open.
Accommodating: Create non threatening environment, focus over issues, not over
people, Focus over problems & not over placing blames.
Competing: Imbibe mutual respect, mutually identify goals, be unconditionally
constructive,
Compromising: Ensure that there are no hurt feelings, share information, consider
different possible solutions
Collaboration: Set realistic definite deadlines for decision making.

Group 4 MPE, JSW Steel Limited 12

Managing conflicts
The strategies groups use to managing conflict can be
• Lose-Lose
• Win-Lose
• Win-Win

As a manager one must strive to use Win-Win Strategy, whether it is

interpersonal conflict or highly escalated conflict between management &
Worker’s Union.

The key remains

effective communication, listening and the mutual respect.

Group 4 MPE, JSW Steel Limited 13

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Group 4 MPE, JSW Steel Limited 14
 Thank You
Group#4
MPE- JSW Steel Ltd.

Group 4 MPE, JSW Steel Limited 15