t o b e

t ak e s c t
Mi s c o n fli
d e d i n
Avo i io n
s o lu t
re

Department of Management
09/30/09 studies,Pondicherry central
university


üHere are some examples of

destructive attitudes followed at
the time of conflict resolution.


üLearn to unlearn these …




Department of Management
09/30/09 studies,Pondicherry central
university
 1.Avoiding Conflict
Altogether
üAvoiding an argument
altogether seems to be the
less stressful route
üBut usually causes more
stress to both parties, as
tensions rise and a much
bigger argument eventually
results.
üIt's much healthier to
address and resolve conflict
Department of Management
09/30/09 studies,Pondicherry central
university
 2. Being Defensive

üDenying responsibility may

seem to alleviate
stress in the short run.

üWhen partners don’t feel listened to and

unresolved conflicts and continue to grow.

Department of Management
09/30/09 studies,Pondicherry central
university
 3. Overgeneralizing
üWhen something happens that some
don’t like, then they blow it out of
proportion by making sweeping
generalizations.
ü“You always come home late!” or
“You never do what I want to do!”
increases the level of conflict.

Department of Management
09/30/09 studies,Pondicherry central
university
 4. Being Right
üIt’s damaging to decide that there’s a
‘right’ way to look at things and a
‘wrong’ way to look at things

üDon’t demand that your partner

see things the same way as you do.

üLook for a compromise or agreeing to

disagree

Department of Management
09/30/09 studies,Pondicherry central
university
 5. "Psychoanalyzing" /
Mind-Reading
üInstead of asking about their
partner’s thoughts and feelings,
people sometimes decide that
they ‘know’ what their partners
are thinking .
üFeeling based only on faulty
interpretations of their actions
creates hostility and
misunderstandings.

Department of Management
09/30/09 studies,Pondicherry central
university
 6. Forgetting to Listen

üSome people interrupt, roll their

eyes, and rehearse what they’re
going to say next instead of truly
listening .

üDon’t underestimate the

importance of really listening and
empathizing with the other
person.

Department of Management
09/30/09 studies,Pondicherry central
university
 7. Playing the Blame
Game
üSome people handle conflict
by criticizing and blaming the
other person for the situation.

üThey see admitting any

weakness on their own part as a
weakening of their credibility.

üTry to view conflict as an opportunity to

analyze the situation objectively come up
with a solution that helps you both.
Department of Management
09/30/09 studies,Pondicherry central
university
 8. Trying to ‘Win’ The
Argument

üIf people are focused on

‘winning’ the argument, “the
relationship loses”!

üIf you’re making a case for how

wrong the other person is , then ,
your focused in the wrong direction!

Department of Management
09/30/09 studies,Pondicherry central
university
 9. Making Character
Attacks
üSometimes people take any
negative action from a partner
and blow it up into a personality
flaw.
üThis creates negative
perceptions on both sides.

üRemember to respect the person,

even if you don’t like the behavior.

Department of Management
09/30/09 studies,Pondicherry central
university
 10. Stonewalling
üWhen one partner wants to discuss
troubling issues in the relationship,
sometimes people defensively
stonewall, or refuse to talk or listen to
their partner.

üThis shows disrespect and, in

certain situations, even contempt

üStonewalling solves nothing, but creates

hard feelings and damages relationships
Department of Management
09/30/09 studies,Pondicherry central
university
 Thank you
Department of Management
09/30/09 studies,Pondicherry central
university