Web 2.

0 In Organizations

Introduction
Web 2.0 describes the wide range of tools that people use to create and share information.
Designed to collaboration. foster communication and

Over a period of time, people have understood the real potential of Web 2.0 and have started using it in educational institutions and organizations.

Different tools and techniques that come under Web 2.0

Blogs Micro blogging (Twitter, Yammer) Wikis Social Networks (Facebook, LinkedIn) Social bookmarking and tagging Real time collaboration tools (Instant Messaging) Mash up Aggregator (RSS)

Web 2.0 at the Individual Level

Human Capital

Network Capital

Social Capital
Knowledge Capital

Intellectual Capital

Organizational Capital

Web 2.0 at the Individual Level

65 80% of all learning and development in an organisation is through informal learning.
Employees prefer to discuss work related queries and problem solving with their peers. Web 2.0 is the fundamental shift in the way people perceive learning. Significant amount of organizational knowledge resides in the minds of employees and they are considered as major assets of the organization.

Web 2.0 at the Individual Level

The interaction between individuals is really important in order to facilitate knowledge sharing within the organization.
Increased collaboration with the aid of Web 2.0 tools will increase the knowledge of the individuals and hence the knowledge of the organization.

Communication

Collaboration

Team Meeting

Deadlines

Update Status

Web 2.0 Tools for Group Level Usage

Blogs

Wikis

CPT

Web 2.0 Tools for Group Level Usage

Blogs

Web 2.0 Tools for Group Level Usage

Internal Blogging
Facilitates communication irrespective of the hierarchy

External Blogging
Connects to groups outside the organization

Allows team members who otherwise would not have IBM, Google, Microsoft, Sap been invited to a meeting to write project related blogs share their knowledge Blogger, WordPress Edisons Desk Blog

Web 2.0 Tools for Group Level Usage

Wiki
Users provide contents

Website
Website owner provides contents

Web 2.0 Tools for Group Level Usage

All employees can contribute to a wiki Individual Knowledge gets transformed into Group Knowledge

E-Mail traffic volume gets reduced

Time spent in meetings gets reduced by 50%

Web 2.0 Tools for Organization Level Usage

Encourage Idea Sharing Deepen Companys Knowledge Pool Access to Knowledge Experts Reduced Communication Costs Improve Productivity

Web 2.0 Tools for Organization Level Usage

Online Social Networking At IBM
* 39 Social Networking tools * Access to employees Profiles * Access to online COPs

* Create new organisational knowledge

Online Social Networking At IBM

Value of online social networking for the business

Fiesta

Fiesta

Fiesta Movement

Blogs

Wikis Online Social Networking Tools