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CHAPTER 5
About 20% of hotels operating profit comes from food and beverage dept.
Acceptable profit margin generally 25-30%
Kitchens
Executive chef
reports to the F&B manager manages the hotel kitchen responsible for efficient kitchen operations, exceeding guest expectations for quality and quantity of food, temperature, presentation, and portion size must maintain company standards and achieve desired financial results
Kitchens (cont)
In smaller hotels, the executive chef may also serve as the F&B Director Cooperation of staff is key to maintain operational controls Software can assist (perpetual inventories, food cost per outlet, standard recipes) Chefs also examine the contribution margin of food items (difference between cost and sale price)
Kitchens (cont)
Performance ratios
Food Cost % equals food cost/sales
averages about 30% for hotels
Sous chef
responsible for the day-to-day operations
Kitchens (cont)
Chef Tournant
works under the Sous Chefs rotates through the various stations to relieve the station chef heads (also known as the chefs de partie)
Brigade System
developed by Escoffier includes a variety of different types of chefs each having definite responsibilities
Hotel Restaurants
May have several restaurants--usually includes an upscale dining room and a casual coffee shop restaurant Restaurants responsible for variety of duties
For example: quality guest service, hiring, training, developing employees, etc. (p. 217)
Bars
Allow guests to relax and socialize Bar managers run the bar Important source of revenue for F&B Dept. Cycle of beverages: ordering, receiving, storing, issuing, bar stocking, serving, and guest billing Beverages are not perishable--may be held over
Bars (cont)
Bar efficiency measured by the pour/cost%
Pour/cost % equals the cost of the depleted inventory/sales over a period of time If control systems employed, likely to be ~16%
Bars (cont)
Types of bars:
lobby service/backstage catering and banquet pools mini-bars night clubs sports bars
Stewarding Dept.
Chief steward reports to the F&B Manager
responsible for cleanliness of BOH, maintaining clean glassware, maintaining strict inventory controls, pest control, etc.
Extremely important to efficient operation Strict inventory control keeps pilferage to a minimum
Catering Dept.
Functions bring people together May include anniversaries, weddings, political events, etc. Groups that commonly arrange functions (SMERF):
social military education religious fraternal organizations
CEO/BEO
Stands for the catering event order or the banquet event order Prepared and completed for each to inform client and hotel personnel Communicates essential info about the function (what needs to happen and when) Based on corresponsdence with the client and the notes taken during the meetings Specifies the room layout and dcor, time of arrival, VIPs, bar times, service details, etc.
CEO/BEO (cont)
Guaranteed # of guests agreed to prior to the function Catering mgrs. closely monitor the final #s for each function Final # required 7 days to 72 hours before the function---more accurate #s Some hotels have a policy of preparing for about 3-5% over the guaranteed # of guests Director of catering holds weekly meetings with key individuals
Catering Coordinator
Responsible for managing the office and controlling the function diary or bible (permanent record is maintained of each function rooms availability, tentative booking, or guaranteed booking) Computer programs used today such as Delphi
Room service managers analyze the front desk forecast, which gives details of the house count and guest mix Training is critical for staff
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