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FOUR PILLARS OF COMMUNICATION

LISTENING SKILLS
SPEAKING SKILLS READING SKILLS WRITING SKILLS

A SINHGAD TECHNICAL EDUCATION SOCIETY PROGRAM


Made by Sanjay Ostwal and Tuhina Bhattacharya

Presentation flow
Communication Process in General Sense The Learning Pyramid Active Listening Skills defined Hearing comes naturally to us in form of one of our senses Active Listening needs to be developed Levels of Listening Huriers Listening process model

or STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Presentation flow

Context of listing Cues to Active listening process What it looks and sounds like! In totality Active Listening Involves Elementary Retention and Production/reproduction of verbal inputs in correlation with the reading process Comprehension of verbal content Basic Comprehension skills and its indirect measurement Comprehension technique

or STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Presentation flow

Activity! What did the activity teach you? What are listening ethics? Why is it important? Do we practise it? How to do it right!! Redo the activity!

or STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Communication Process in General Sense

or STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Why are we studying this?

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Active Listening Skills defined:

Active listening is a Communication technique used in counseling, training and conflict resolution It requires the listener to feed back what they hear, by way of re-stating or paraphrasing what they have heard in their own words, to confirm what they have heard and moreover, to confirm the understanding of both parties. "The process is successful if the person receiving the information gives feedback which shows understanding for meaning.

ade for STES by soft skill experts: Tuhina Bhattacharya and Sanjay Ostwal

Hearing comes naturally to us in form of one of our senses

ade for STES by soft skill experts: Tuhina Bhattacharya and Sanjay Ostwal

Active Listening needs to be developed with efforts for active, partial completion of the communication process

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Levels of Listening

ade for STES by soft skill experts: Tuhina Bhattacharya and Sanjay Ostwal

Made for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Huriers Listening process model

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Context of listing

ade for STES by soft skill experts: Tuhina Bhattacharya and Sanjay Ostwal

Made for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

ade for STES by soft skill experts: Tuhina Bhattacharya and Sanjay Ostwal

Cues to Active listening process

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

In totality Active Listening Involves

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Elementary Retention and Production/reproduction of verbal inputs in correlation with the reading process:

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Comprehension of verbal content

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Comprehension technique

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Barriers

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Activity.

Activity- in the beginning of the session-take 45 people outside of the hall-give them rules and topics to speak on..random topics and tell them that the others would be judging them.without their knowledge ask the people in the hall to appear distracted using all the barriers of communications without trying too hard.ask the speakers to speak and in the end..take opinions and feelings from both ends

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Lesson from the Activity

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Listening Ethics

The way to become a better listener is to practice "active listening." This is where you make a conscious effort to hear not only the words that another person is saying but, more importantly, try to understand the complete message being sent. In order to do this you must pay attention to the other person very carefully. You cannot allow yourself to become distracted by whatever else may be going on around you, or by forming counter arguments that you'll make when the other person stops speaking. Nor can you allow yourself to get bored, and lose focus on what the other person is saying. All of these contribute to a lack of listening and

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Importance of Listening Ethics

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Ethics to remember!
1. Give the speaker your undivided attention 2. keep your mind open to new ideas. 3. Park your biases outside the door.

4. Provide honest feedback to the speaker.


5. Look for what is good or useful in the message. 6. consider how the speech might affect others. 7. Listen to others as you would have them listen to you

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

How to do it Right through Body Language


1. Pay Attention Give the speaker your undivided attention, and acknowledge the message. Recognize that nonverbal communication also "speaks" loudly. Look at the speaker directly. Put aside distracting thoughts. Don't mentally prepare a rebuttal! Avoid being distracted by environmental factors. For example, side conversations. "Listen" to the speaker's body language.

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

2. Show That You're Listening Use your own body language and gestures to convey your attention. Nod occasionally. Smile and use other facial expressions. Note your posture and make sure it is open and inviting. Encourage the speaker to continue with small verbal comments like yes, and uh huh.

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

3. Provide Feedback Our personal filters, assumptions, judgments, and beliefs can distort what we hear. As a listener, your role is to understand what is being said. This may require you to reflect what is being said and ask questions. Reflect what has been said by paraphrasing. "What I'm hearing is," and "Sounds like you are saying," are great ways to reflect back. Ask questions to clarify certain points. "What do you mean when you say." "Is this what you mean?" Summarize the speaker's comments periodically. Tip: If you find yourself responding emotionally to what someone said, say so, and ask for more information: "I may not be understanding you correctly, and I find myself taking what you said personally. What I thought you just said is XXX; is that what you meant?"

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

4. Defer Judgment Interrupting is a waste of time. It frustrates the speaker and limits full understanding of the message. Allow the speaker to finish each point before asking questions. Don't interrupt with counter arguments.

Made for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

5. Respond Appropriately Active listening is a model for respect and understanding. You are gaining information and perspective. You add nothing by attacking the speaker or otherwise putting him or her down. Be candid, open, and honest in your response. Assert your opinions respectfully. Treat the other person in a way that you think he or she would want to be treated.

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Lets do it again Redo Activity

ade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Listening, Understanding and Responding is the desire and ability to understand and respond effectively to other people from diverse backgrounds. It includes the ability to understand accurately and respond effectively to both spoken and unspoken or partly expressed thoughts, feelings and concerns of others. People who demonstrate high levels of this competency show a deep and complex understanding of others, including cross-cultural sensitivity.

Made for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya