Analysis of service provided by

Airtel
Submitted To: Submitted by(simon)
Aditya sir Anurag kusum
Ankit sinha
Nikhil saxena
pawan sahu
Nicky Goyal
Mrityunjay kumar



HYPOTHESIS
Ho1- There is no significant difference in trust
on the basis of gender.

Ho2- There is no significant difference in
procedural justice on the basis of control.

Ho3- There is no significant difference in
overall satisfaction on the basis of gender.
CONTD..
Ho4- There is no significant difference in trust on the basis of
education.

Ho5- There is no significant difference in overall satisfaction
on the basis of compensation.
Ho6- There is no significant difference in commitment on the basis of
age.
Ho7- There is no significant relationship between procedural justice &
recovery satisfaction.

Ho8- There is no significant relationship between commitment & overall
satisfaction.




CONTD..
Ho9 - Procedural justice is not significant
predictor of overall satisfaction.

Ho10- Commitment is not significant predictor
of Recovery satisfaction.

Stastical Tools Used
Software used: SPSS
Tools used: (a) T-test: Independent sample t test
(b) ANOVA: one Way ANOVA
(c) CORRELATION: Bivariate
(d) REGRESSION: Linear
DATA ANALYSIS



H
O
1

H
O
2
H
O
3
CONTD..
H
O
4
CONTD..

H
O
5
CONTD..
H
O
6
CONTD..
H
O
7
CONTD..
H
O
8
CONTD..

H
O
9
CONTD..
H
O
10
CONTD..
RESULTS
(H
O
1) As we can see in above table which gives
sig.value of 0.459 which is greater than 0.05 , so
null hypothesis is not rejected ie There is no
significant difference in trust on the basis
of gender.
(H
O
2) As we can see in the above which gives
sig.value of 0.475 which is greater than 0.05 so,
the null hypothesis is not rejected, i.e., There
is no significant difference in procedural
justice on the basis of control.

CONTD
(H
O
3) Sig. Value of 0.714 so it is also greater than 0.05 so null
hypothesis is not rejected, i.e., There is no significant difference
in overall satisfaction on the basis of gender
(H
O
4) Sig. value came of 0.861 which is again greater than 0.05, i.e.
, the null hypothesis is not rejected, i.e., There is no significant
difference in trust on the basis of education
(H
O
5) Sig. value came of 0.962 which is again greater than 0.05 ,
i.e., null hypothesis is not rejected, that means There is no
significant difference in overall satisfaction on the basis of
compensation.

(H
O
6) Sig. value came of 0.804 which is less than 0.05 , i.e., the null
hypothesis is rejected, ie There is no significant difference in
commitment on the basis of age



CONTD..
(H
O
7) Sig. value came of 0.034 which is greater than 0.05
i.e., the null hypothesis is rejected, There is no significant
relationship between procedural justice & recovery
satisfaction.
(H
O
8) Sig. value came of 0.012 which is smaller than 0.05
i.e., the null hypothesis is rejected, There is no significant
relationship between commitment & overall satisfaction.
(H
O
9) Sig. value came of 0.002 which is greater than 0.05,
i.e., the null hypothesis is not rejected, Procedural justice is
not significant predictor of overall satisfaction
(H
O
10) Sig. value came of 0.083 which is smaller than 0.05
i.e., the null hypothesis is rejected, Commitment is not
significant predictor of Recovery satisfaction.