Hospitality

Professional Certification
FOR YOU
American Hotel & Lodging
Educational Institute
Founded in 1953
Non-profit organization
Worlds largest developer of training and
development solutions for the hospitality
industry
45 member board of trustees
Over 100 products in a variety of training
media (online, video, print, distance learning)
American Hotel & Lodging Association
(AH&LA)
Based in Washington DC
Worlds largest hotel industry association
Representing 1.8 million Hotel rooms
with over 15,000 member properties
Celebrating its centenary year
EI is the non-profit educational and
training arm of the association

All Training Should Lead To
Professional Certification
What is Professional Certification?
Distinction of Excellence
The Standard for the Industry
Acknowledgement of skills and
competencies required to succeed in
your position
Professional Certification
Why should you certify?
Validation of position
Motivator
Recognition
Builder of pride and self-esteem
Professional Certification
Over 20 Certifications
Executive Level
Department Heads
Managers
Supervisors
Line

Levels of Professional Certificaiton
Application
Qualification
Proctored Examination
(paper-based or online)
Certificate & Pin
Certification Process
Industry Leaders Using EI Certifications
Those who highly support Professional Certification
Choice Hotels
Best Western International
Hyatt Hotels
InterContinental Hotels Group
Marriott
Wyndham Worldwide
Ritz Carlton
Executive Level
General Manager, Owner/ Operator
and Corporate Executives
Qualified experience
Comprehensive study materials and
exam
Certified Hotel Administrator (CHA)
Certified Hotel Administrator (CHA)
CHA Exam Preparation Booklet
Resource materials (CD)

Additional Resources
Online Review Session
Online Assessment Tool

Executive Level
Certified Hotel Administrator (CHA)
CHA Exam Preparation Booklet
Resource materials (CD)

Additional Resource
Online Review Sessions
Online Assessment Tool

Online Assessment Tool
Exam Questions
Online Assessment Tool
Feedback
Performance Report

Online Assessment Tool
Department Head Level
Departmental Executives for
Rooms, Food & Beverage,
Engineering, Security,
Housekeeping
Qualified Experience
Comprehensive study materials
and exam
Managers
Departmental
Executives for Revenue
Manager, Sales
Professional
Qualified Experience
Comprehensive study
material and exam
Supervisors
Supervisors for all hotel
departments
Qualified Experience
Supervisory Skill Builders training
Supervisor
Supervisory Skill Builders
Study material for the for CHS. Topics
include:

You as a Supervisor
Leadership
Time Management
Effective Communication
Improving Employee Performance
Handling Problems & Conflict
Conducting Training & Orientation
Staffing & Scheduling
Separate fee applies.
Hospitality Skills Certification
Certification designations for
Guest Services, Housekeeping,
and Food and Beverage
Current employment in the
hospitality industry



Hospitality Skills Certification
Train, Retain, Assess, Certify
(TRAC)
Study resource for the line
designations, includes:
Trainers Guide
Employee Reference Guide
Certification
Separate fee applies
Security Certifications
CLSD
Certified Lodging Security Director
CLSS
Certified Lodging Security Supervisor
Certified Lodging Security Director (CLSD)
Updated review materials and exam to include
information from:
Department of Homeland Security (DHS)
USA PATRIOT Act
Occupational Safety and Health Administration
(OSHA)
Centers for Disease Control and Prevention (CDC)
Certified Lodging Security Director (CLSD)
Who should apply?
Security director at a property level or as a
corporate executive employed by a firm
responsible for the operation of three or
more properties, who serves as a regional
or corporate director of security, or has
ultimate corporate responsibility for
security and/or risk management issues.
Tourism Police Officer who provides tourism
oriented security.
Certified Lodging Security Director (CLSD)
Fee includes:
Exam Preparation Booklet
Resource Materials CD
Exam
Certificate and Lapel Pin upon successful
completion of the exam

Exam consists of 150 multiple-choice questions that
must be answered within a three hour time period.
Exam passing score: 75%
Recertification: every 5 years

Certified Lodging Security Supervisor (CLSS)
Who should apply?
A qualifying supervisor is a person who
supervises two or more individuals; has
responsibilities for security issues at
property-level; has job duties that are at
least 20 percent supervisory in nature and
include such tasks as scheduling, training,
interviewing, disciplining, inspecting, and
conducting performance reviews
Certified Lodging Security Supervisor (CLSS)
Fee includes:
Study material
Exam
Certificate and Lapel Pin upon successful
completion of the exam

Exam consists of 125 multiple-choice questions that
must be answered within a two hour time period.
Exam passing score: 70%
Recertification: none
Trainer Certifications
CHT
Certified Hospitality Trainer
CHDT
Certified Hospitality Department Trainer
Certified Hospitality Trainer (CHT)
For the property or corporate
trainer
Designed to develop trainers
at the department level
Acknowledges the ability to
design and implement
training programs

Certified Hospitality Trainer (CHT)
Trainer Development Program:
Study materials for the CHDT exam
Effective training
Understanding job breakdown
and skills performance
Understanding the learning
process
Separate fee applies.

Certified Hospitality Department Trainer (CHDT)
Is aimed at line and
supervisory employees with
training responsibilities
Adds a level of
professionalism to the
departmental trainers role
Provides an opportunity for
employees to validate their
skills
Increased
Employee
Productivity
& Morale
Increased
Guest
Satisfaction
Increased
Occupancy
Average Daily
Rate/Rev Par
Increased
Retention
Reduced Cost
of Turnover
Improves
Quality
Control
Benefits of Training and
Certification
Training System
Providing Continuous
Ongoing Training
PARTNER