Knowledge Management and

Intelligence Analysis Tools

Innovations in Justice:
Information Sharing Strategies and Best Practices

June 2007
Kristie L. Manzi
Senior Management Analyst Supervisor
Florida Department of Law Enforcement
Office of Statewide Intelligence
Financial Crime Analysis Center
kristiemanzi@fdle.state.fl.us
Knowledge Management
Knowledge Management comprises a range of
practices used by organizations to identify,
create, represent, and distribute knowledge for
reuse, awareness and learning.
Source: Wikipedia.org

Knowledge Management
Programs are typically tied to organizational
objectives and are intended to achieve specific
outcomes, such as
shared intelligence
improved performance
competitive advantage
higher levels of innovation
Source: Wikipedia.org
How does this affect intelligence analysis?
How is knowledge being transferred?
Are we asking the right questions?
Do we have
The right information?
Are we producing
The right thing?

Knowledge Management &
Intelligence Analysis
Knowledge Management &
Intelligence Analysis
Do we understand the data?
Business rules
Limitations
How do we get there?
Knowledge Management &
Intelligence Analysis
Training/Development
Progression from basic to advanced
Intelligence analysis
Analytical techniques
Computer programs/software
Basic law enforcement intelligence
On-the-job
Specialized
Knowledge Management &
Intelligence Analysis
Training/Development
Mentoring
Senior analysts
Rotation
Professional development
Retention
Career progression
Continuing education

Training/Development
Critical product review
Feedback
Peer review
Procedures manuals
Sample products
Process documentation

Knowledge Management &
Intelligence Analysis
Technology
Absolutely!
To augment the intelligence cycle
Collection
Collation
Analysis
Dissemination
Issues/Challenges
Validation/Evaluation
Critical thinking
Motivation

Planning
Collection
Collection
Planning
Evaluation Evaluation
Collation Analysis
Dissemination
Re-evaluation
Intelligence Cycle
The Financial Crime Analysis Center
and Technology
Tactical support to law enforcement and
prosecutors
Financial Crimes Enforcement Network (FinCEN)
FDLE Financial Transaction Database
Spreadsheets and pivot table reports
Pattern discovery and visualization tools
Secure, on-line assistance request form

Knowledge Management &
Intelligence Analysis


The wrong data
Afraid to ask
Dont understand the data
Fails to meet customers needs
No analysis, dressed-up
information
Challenges
Knowledge Management &
Intelligence Analysis
Information + Analysis = Intelligence
Right data
Validated
Processed
The intelligence process (cycle)
The Financial Crime Analysis Center
and Technology
Proactive analysis using various on-line financial
resources
Develop cases meeting the FDLE investigative
strategy
Use pattern discovery and visualization tools
Trend/pattern analysis
Link and/or event flow analysis and visualization
Spreadsheets & pivot table reports


Proactive Case Example
The FCAC Use of
Technology