June 20, 2014 Chapter 1 - 2

Chapter 1
Chapter 1
Achieving Success
Through Effective
Business Communication
Communication is Important
Communication is Important
to our Career
to our Career
June 20, 2014

Share Comp!e"
Share Comp!e"
I#eas
I#eas

Enhance
Enhance
Entrepreneuria!
Entrepreneuria!
En#eavors
En#eavors

Become an
Become an
Effective $ea#er
Effective $ea#er
Chapter 1 - %
Communication is Important
Communication is Important
to our Compan&
to our Compan&

Inf!uence 'erceptions

Increase 'ro#uctivit&

Improve Emp!o&ee
Satisfaction

Improve (ecisions
June 20, 2014 Chapter 1 - )
Be An Effective
Be An Effective
Communicator
Communicator

'rovi#e *sefu! Information

+ive ,acts an# Evi#ence

Be Concise

Be C!ear

E"p!ain Benefits
June 20, 2014 Chapter 1 - -
.hat Emp!o&ers E"pect
.hat Emp!o&ers E"pect
June 20, 2014

/rgani0e I#eas
/rgani0e I#eas

$isten Active!&
$isten Active!&

Basic Techno!og&
Basic Techno!og&


S1i!!s
S1i!!s
Chapter 1 - 10
.hat Emp!o&ers E"pect
.hat Emp!o&ers E"pect
June 20, 2014

A#apt to Au#iences
A#apt to Au#iences

Communicate
Communicate
Ethica!!&
Ethica!!&

2anage Time 3
2anage Time 3


4esources
4esources
Chapter 1 - 11
Communicating in an
Communicating in an
/rgani0ationa! Conte"t
/rgani0ationa! Conte"t
,orma!
*p5ar#
(o5n5ar#
6ori0onta!
Informa!
+rapevine
4umor 2i!!
Socia! 2e#ia
June 20, 2014 Chapter 1 - 12
,orma! Communication
,orma! Communication
7et5or1
7et5or1
June 20, 2014 Chapter 1 - 18
June 20, 2014
The Au#ience-Centere#
The Au#ience-Centere#
Approach
Approach
The 9ou: Attitu#e
The 9ou: Attitu#e
*n#erstan#ing
*n#erstan#ing
4especting
4especting
4e!ating
4e!ating
Emotional Intelligence
Chapter 1 - 14
June 20, 2014
Communication 'rocess
Communication 'rocess
Chapter 1 - 1-
Socia! Communication
Socia! Communication
2o#e!
2o#e!
Interactive
Interactive
Conversationa!
Conversationa!
Active
Active
'articipants
'articipants
Socia! 2e#ia
Socia! 2e#ia
June 20, 2014 Chapter 1 - 1;
Business Communications
Business Communications
1<0 =ersus 2<0 Ten#encies
1<0 =ersus 2<0 Ten#encies
June 20, 2014 Chapter 1 - 20
*sing Communication
*sing Communication
Techno!og&
Techno!og&

Ai# to Interpersona!
Communication

Avoi# Information
/ver!oa#

*se 'ro#uctive!&

4econnect .ith
'eop!e
June 20, 2014 Chapter 1 - 28
Ethica! Communications
Ethica! Communications

True in Ever& Sense

Inc!u#es 4e!evant Information

7ot (eceptive in
An& .a&
June 20, 2014 Chapter 1 - 2)
*nethica! Communication
*nethica! Communication

'!agiarism

Se!ective 2is>uoting

(istorting =isua!s

/mitting Information

2isrepresenting (ata

A?using 'rivac& or Securit&

June 20, 2014 Chapter 1 - 2-
June 20, 2014
4ecogni0ing Ethica! Issues
4ecogni0ing Ethica! Issues
Ethica! (i!emma
Ethica! (i!emma Ethica! (i!emma
Ethica! (i!emma
Various Stakeholders Various Stakeholders Various Stakeholders Various Stakeholders
Competing Interests Competing Interests Competing Interests Competing Interests
Difficult Tradeoffs Difficult Tradeoffs Difficult Tradeoffs Difficult Tradeoffs
Ethica! $apse
Ethica! $apse Ethica! $apse
Ethica! $apse
Business Pressures Business Pressures Business Pressures Business Pressures
Produce Results Produce Results Produce Results Produce Results
Justify Decisions Justify Decisions Justify Decisions Justify Decisions
Chapter 1 - 2@
June 20, 2014
2a1ing Ethica! Choices
'o!icies an# Structures
Individual
Employees
Corporate
Management
Co#e
/f Ethics
Chapter 1 - 2;
June 20, 2014

6ave &ou #efine# the situationA

.h& are &ou communicatingA

.hat impact 5i!! &our message haveA

.hat goo# or harm 5i!! ?e achieve#A

.i!! &our assumptions changeA

Are &ou comforta?!e 5ith the #ecisionA

+enera! Ethica! +ui#e!ines
+enera! Ethica! +ui#e!ines
Chapter 1 - 80