Restaurant Operations

Management
MO 3163

Is it a Compulsory module?
Yes

Is it only in term 6 ?
NO, it will continue in next
semester also double module,
Double credit
What do we do in this module?
Is it project management?
Is it restaurant operations?
Is it regarding menu planning and
production?
Is it regarding merchandising?
Is it regarding entrepreneurship?
is it just team work and fun?
What do you want us to do?
Students should just have fun,
learning is assured
What kind of project are we doing?

It is a theme-based event for 60 pax
Objectives of the event are:
High customer satisfaction
Good staff morale
40% operational profit
Maximum 35% food cost and 50%
beverage cost
Positive image for school
Where do we organize this event?
South City Club, Gurgaon
Lunch event preferably on Saturdays

How many members in a team and
what are their responsibilities?
5 to 6 members in a group
Marketing Manager
Restaurant Manager
Food Production Manager
Finance Manager
Human Resources
Project Coordinator
What do we do in term 6?
In term 6 you prepare a
Project Master Plan
It has 50% weight age of the total
evaluation
You start preparing your Master Plan from
week ONE, you cannot complete your
work if you DONT start NOW

How do we prepare P.M.P
You attend lectures and workshops once a
week
Have group meetings minimum once a week
Have meetings with your mentors once a
week
Work on individual task allocated in week
two
You are required to invest 15 hours per week
to achieve the desired results by week 12
Do we record our meetings?
Yes
Minutes of each meetings are maintained
in a separate file.
Minutes are signed by all members
present and all those who were not
present (shown as absent)
Minutes are countersigned by the mentors
How many meetings are required?
Minimum 12 structured meetings with
prior agenda distributed by Project
Coordinator/designated member
Preferably meetings should be in the
institute, mentors can observe the same,
if they choose to
Minimum 8 meetings with Project Mentors
are mandatory
What if one group member does
not co-operate
Record it in your minutes
Report to your mentor/module leader
If all group members agree in their peer
assessment forms and is also recorded in
the minutes, members of the group can
be assessed on uneven distribution of
marks or even fail this module
There is no resit in case of failure, such
students can retake this module when-
ever offered
Where do we get staff for our
event?
Whole class will be divided in TWO
workshop groups
Each workshop group will have FOUR
teams and hence FOUR Events
In each event, out of these four teams
One will be Management Team
One will be Food Production team
One will be F & B Service team
One will be Review team
Marketing Section
A market research primary research and
secondary data
Sound argument to justify your selection of
a particular theme
Physical menu, colour, design along with
merchandising details to promote sales
Your promotional campaign with samples
of posters, banners, email etc
Customer satisfaction questionnaire
Sales plan
Human resources section
Staffing needs with breakup of each
section
Job descriptions with specific skills needed
Job specifications
Staff manual/safety manual
Training and briefing
Motivation
Staff satisfaction questionnaire

Restaurant operations section
Anticipated restaurant floor plan and
detailed table setup with photos
Equipment requisition with exact numbers
Service method/style
Dcor, lighting and entertainment details
Detailed time plan
Events reservation schedule
Quality control, opening and closing
schedules and checklists

Kitchen operations section
Description of menu with matching drinks
and justification
Final recipes with photos
Preparation procedure with Quality control
points and Critical control points
Employee meal details
Time plan
Food pickup procedure
Opening and closing checklists
Requisitions
Finance section
Recipe costing
Forecasted F&B cost
Other forecasted costs, sales forecasts
Break-even analysis
Forecasted profit and loss statement
Billing procedure
Deposit management
Miscellaneous
Team formation justification/ team contract
Mission statement
Task breakdown
Responsibility matrix
Gantt charts
Overall control
Meeting scheduling and minutes
Monitoring and control

What do we do in Semester 6
Teams will organize events and
implement their plans