Topic: Managerial Roles and Skills

Prof. Naik
MET IOM
Developed by MET CET
Content Outline
You will learn about:
Management Levels
Roles and Levels
Management Roles
Skill sets
Skills and Levels

6/30/2014
Prof. Naik
2
Developed by MET CET
Objectives
At the end of this session, you will be able to:

Examine the roles that managers at different levels play
Analyze the various roles that managers in an organization
play
Identify skills managers posses to be an effective manager
Given a situation, identify the roles played by a manager
Given a situation associate the skills required with the roles
played by a manager
Design a management plan with description of the roles and
responsibilities of managers at each level

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Case study Discussion
Lets Discuss

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A District Health Management Team Responds to Challenges of
Restructuring


Objective: In a given situation, Identify the roles, responsibilities and
skills of a manager

Task: Discuss the answers to the case study your group has solved

Levels of Management
Who a Top/ Down?
Managers who supervise and
coordinate the activities of
operating employees.
Largest group of managers in
organizations. Implement top
managements policies and plans.
Supervise and coordinate lower-
level managers activities.
The relatively small group of executives
who manage the organizations overall
goals, strategy and operating policies.

First-Line/ Operating Management

Middle Management

Top
Management

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Roles of Management
Roles and Levels
First-Line/Operating Management

Middle Management

Top
Management

Lower-level managers who supervise
the operational activities of the
organization

Directly involved with non
management employees

Employees increasingly being called
on to be innovative and
entrepreneurial
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Roles of Management
Roles and Levels
First-Line Management

Middle Management

Top
Management

Responsible for translating strategic
goals and plans into more specific
objectives and activities

Traditional role was that of an
administrative controller who bridged
the gap between higher and lower
levels

Evolving role is that of a
developmental coach to the people
who report to them
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Roles of Management
Roles and Levels
First-Line Management

Middle Management

Top
Management

Senior executives responsible for overall management of
an organization

Focus on long-term issues
emphasize the survival, growth, and effectiveness of the
firm

Concerned with the interaction between the organization
and its external environment
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Overlapping Roles of Managers

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Interpersonal Roles:
Figurehead
Leader
Liaison
Informational Roles:
Monitor
Disseminator
Spokesperson
Decisional Roles:
Entrepreneur
Disturbance handler
Resource Allocator
Negotiator
Roles of Management
Roles
Roles
Monitor

Disseminator

Spokesperson


Informational Interpersonal Decisional
Roles
Figurehead

Leader

Liaison
Roles
Entrepreneur

Disturbance
Handler

Resource Allocator

Negotiator
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Roles of Management
Roles
Informational Interpersonal Decisional
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Seek and receive information, scan papers and reports,
maintain interpersonal contacts

Forward information to others, send memos

Represent the unit to outsiders in speeches and reports
Roles
Monitor

Disseminator

Spokesperson


Roles of Management
Roles
Informational Interpersonal Decisional
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Perform ceremonial and symbolic duties, receive visitors

Direct and motivate subordinates, train, advise and influence

Maintain information links in and beyond organization
Roles
Figurehead

Leader

Liaison



Roles of Management
Roles
Informational Interpersonal Decisional
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Initiate new projects, spot opportunities, new developments

Take corrective action during crises, resolve conflicts

Decide who gets resources, schedule, budget, set priorities


Represent department during negotiations with unions
suppliers and defend interests
Roles
Entrepreneur

Disturbance
Handler

Resource
Allocator

Negotiator



Managerial Skills
Important Skill sets
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Fundamental
Management
Skills
Technical Skills
Interpersonal Skills
Conceptual Skills
Digital Skills
Communication Skills
Decision Making Skills
Analytical Skills
Managerial Skills
Important Skill sets
Skill sets that managers need to perform effectively

Technical skills:
The job-specific knowledge required to perform a task. Common
examples include marketing, accounting, and manufacturing.

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Managerial Skills
Important Skill sets
Skill sets that managers need to perform effectively

Human(interpersonal) skills:
The ability to understand, alter, lead, and influence peoples behavior.

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Managerial Skills
Important Skill sets
Skill sets that managers need to perform effectively

Conceptual skills:
The ability to analyze the whole picture

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Managerial Skills
Important Skill sets
Skill sets that managers need to perform effectively

Digital skills:
Becoming more and more important with the explosion of internet
and mobile telephone and their business applications


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Managerial Skills
Important Skill sets
Skill sets that managers need to perform effectively

Communication skills:
A Managers job involves understanding, informing


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Developed by MET CET
Managerial Skills
Important Skill sets
Skill sets that managers need to perform effectively

Decision making skills:
Choosing amongst alternatives


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Managerial Skills
Important Skill sets
Skill sets that managers need to perform effectively

Analytical skills:
Logical, Produced after examining and identifying relation of the whole
and its constituent parts



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Managerial Skills
Skills and Levels of Managers
Top
Managers
Middle
Managers
Line
Managers
Conceptual Human
Technical
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Draw a diagram indicating degree of all the seven skills
required at

Top
Middle
Operating/Technical levels
Exercise
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Managerial Skills & Management Level
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Degree of Skill Requirements
Top
Management


Middle
Management


First-Line
management
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S
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Video Time
Lets view a video







Roles and Skills of Managers
Today
Roles and Skills of Management
Whats the change?
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In- class Submission
Do not forget
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Write the names of group members

Marks:




Assignment
Submit the assignment
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Objective: To analyze the roles and skills the different managers and
personnel require

Task: Analyze the given situation and answer the questions give along
Submit a report on the same

Marks:

Topic: Managerial Roles and Skills
Prof. Naik
MET IOM
Developed by MET CET