MANAGING PEOPLE

Group 10 (CASE 1: BAD DAY AT THE INTERVIEW)

1000923659 Hew Shu Ying
1000818781 Jezreen Zoe
1001130067 Rajan Balakrishnan (P)
1000821021 Santhiniya Subramaniam
INTRODUCTION
An interview is a meeting between an applicant
for employment and a company representative.
Aim of an selection interview is to assess his/her
Communication skill
Explore background
Personality
check experience and knowledge

TYPES OF INTERVIEWS

There are different types of questions for different
types of interviews such as :
One on one
Behavioral Interview
Situational Interview
Structured Interview
Unstructured Interview

Group Interview
Phone Interview
Video Interview
Panel Interview
Exit Interview

(A) Preparations for an employment
interview
Organizations who want to employ the best worker,
must ensure their interviewers are thoroughly trained
and prepared.
Before conducting an selection interview, the
interviewers should be very clear the task of interview
and what they expect to achieve from the interview.

Preparation steps for the interviewer
before the interview
PREPARE:
Study job description and person specification
Prepare interview timetable
Study application form and note areas for
discussion
Prepare interview assessment form
Ensure suitable interviewing room booked

Study job description and person specification
should carefully review the application materials, to determine
the candidate and the candidates background and
qualifications.
Prepare interview timetable
Deciding how long each interview is to take and setting up a
time table accordingly.
Study application form and note areas for discussion
Prepare a form of checklist to rating the candidates and
questions form.
Prepare interview assessment form
Prepare a candidate evaluation form to make the
interview more standardize.
Ensure suitable interviewing room booked
Place to Conduct a interview must be quiet,
clean odder, comfortable and avoid
obstructions.




(B) In your opinion, what could Mr. Lee do
differently in the interview?

As an interviewer, Mr. Lees late arrival and arriving
unprepared to the interview of Jesse Mas led the
interview session to a failure. In conducting an
interview, Mr. Lee should have followed the simple but
necessary steps as shown below:

Steps to conducting the interview
INTERVIEW
Welcome applicant
Ask relevant question
Listen patiently without interrupt unnecessarily
Do not argue or criticize
Encourage/Invite questions
End politely

Welcome applicant
Greetings and soft/firm handshake will put
interviewee at ease.
Ask relevant/right question
Open/closed-ended questions, help interviewer
to gain more insightful information.
Listen patiently without interrupt
unnecessarily
Interviewer should be an active listener and
avoid unnecessary arguments.


Do not argue or criticize
Strictly avoid criticize applicants background
and should try to be precise
Encourage/Invite questions
Ensure that the interviewee clarifies the question
he has.
End politely
finish by emphasizing important points or
summarizing and must thank the interviewee
with some encourages word.

CONCLUSIONS
The organizations which is recruiting, must select
a qualified interviewer to conduct a interview. For
a successful interviewer important to be have the
characteristic which is well planned/ prepared,
punctual, and be a good evaluator. Good
interviewer roles makes recruiting reliable and
valid.
THANK YOU
Q & A
TIPS INTERVIEW DRESS CODE