Chapter 1: Definition and Significance of Leadership 1.1 Definition of leadership - Leading: as guiding and directing on a course and as serving as a channel. Elements of leadership: 1. Ledership is a phenomenon 2. Leadership is goal directed and action oriented 3. The presence of leaders assumes some form of hierachy within a group 1. Effective Leadership A Leader: as any person who influences individuals and groups within an organization, helps them establish goals, and guides the toward achievemnt of those goals, thereby allowing them to be effective. a. Fred Fiedler: Leadership effectiveness is in terms of goup performance Leaders are effective when their group performs well b. Robert Houses Path-Goal Theory: Leadership effectiveness considers follower satisfaction Leaders are effective when their followers are satisfied.
1.2. Definition of Effectiveness c. Others working on transformational and visionary models Effectivenss as the successful implementation of large scale change in an organization
Leaders are effective when their followers achieve their goals, can function well together, and can adapt to changing demand from external forces. d. Leadership effectiveness: - Goal achievement - Smooth internal processes - External adaptability Goal achievement: meeting financial goals, producing quality products or sevices, addressing the needs of customers Smooth internal processes: group cohesion, follower satisfaction, and effecient operation External adaptability: a groups ability to change and evole successfully 1.3 The importance of leaders a. To keep groups orderly and focused: Individuals have common goals, needs, and aspiration Leaders need to pull the members together, organize, and coordinate their efforts b. To accomplish tasks: Leaders provide groups with goals, directions, and coordinate activities to get accomplishments
c. To make sense of the world: Groups and leaders provide members with a perceptual check d. To be romantic ideals: Leaders represent people and symbolize their own, cultures ideals and accomplishments
2.1 Uncertainty: Creates presessure for quick responses and solution Implementing new methods of leadership makes dealing with complexity and uncertainty. 2. Obstacles to effective leadership 2.2 Rigid and unforgiving: Some organizations do not allow for mistakes and experimentation in short term 2.3 Old ideas and simplistic solutions: They are used as temporary solutions New and complex problems needs suitable ideas and solutions
2.4 Culture: Leaders face resistance created by the establish culture when trying new ideas and experiment with new methods. 2.5 The findings of academic research: Academic research sometimes do not clarify the application of their research. They are inaccessible to practitioners Managers Leaders Focus on present Focus on future Maintain status quo and stability Create change Implement policies and procedures Initiate goals and strategies Maintain existing struture Create a culture based on shared values Remain aloof to maintain objectivity Establsish an emotional link w followers Use position power Use personal power 2. Leadership and management Leaders have long term and future-oriented perspectives and provide a vision for followers Managers take short term perpectives and focus on routine issues within their department and groups An effective and successful managers can be considered a leader, a less competent manager is not a leader. 3.1 Mangerial roles Roles: The sets of expected behaviors ascribed to them by virtue of their leadership position Leaders are ascried strategic and external roles Provide their organization vision and mission 3. Roles and functions of leaders Henry Mintzberg: 10 managerial roles/activities - Figurehead, leaders, liaison, monitor, disseminator, spokesperson, entreprenuer, distubance handler, resource allocator, and negotiator Sally Helgesen: Gender differences have different leadership styles
Men: - Identity was tied directly to ther job - Feel isolated - Have a complex network of colleagues outside work - Prefer face to face interaction
Women: - Face to face communicaiton - Report work with calm - Not consider unscheduled events to be interruptions - Reported working at a number of non-work-related activities - Cultivate multifaceted identities do not feel isolated 3.2 Functions of the leader: Creation and maintenance of an organizational culture Workoholic and control oriented leaders the organization is centralized and make decisions fast Participative and team oriented leaders the organization will be decentralized and open Leaders passion will traslate into organizational mission
Leaders are role models for organizational members Humphery: Leaders manage the emotions of group member Leaders accept responsibility for ones action Leaders decide reward system: - Rewards: financial and nonfinacial afford Leaders make decisions for the organization about it structure and strategy - Decentralized and organic structure is the result of an open and participative structure - Centralized structure is result of mechanistic culture Summary: Leaders create and maintain organizational culture through: - Role modeling - Reward system - Hiring decision - Strategy and structure 4. Leadership make a different 4.1 Arguments regarding the impact of leadership a. Leadership is insignificant Outside environmental factors affect organizations more than leadership Internal structure and strategy determine the course an organization takes.
Leadership accounts for only 7 to 15 percent of financial performance Leaders have little discretion to make a real impact Leadership is a romantic myth rather than an actual organizational factor.
b. Leadership has an impact Leadership is one of the many important factors Leadership is key in providing vision and direction. Leadership can account for up to 44 percent of a firms profitable Leadership is critical in orchestrating change. Leaderships impact is moderated by situational factors 4.2 Reconciling the differences Leadership is one of many factors that influence the performance of a group or an organization Leaders contribution provides a vision and direction for followers and integrates their activities A leader does have limited power and discretion over the group and the organization (chapter 3,7) Lacking of leadership emphasizes the importance of followers in the success of leadership and the need to understand organizations as broad systems 5.1 New roles for leaders Control-oriented leadership Results-oriented leadership (Figure 1-2, p.16) 5. Changes in organizations and in expectations of leaders 5.2 Factors fueling changes: 4 factors a. Increased organization: Fierce international competions needs new solutions It demands new leadership roles and procedure
b. Worldwide political changes: Increase global and local competition Changes in technologies, Reconsider quality of services and products; customer service and public awareness c. Demographic changes Demographic factors: age, ethnic, gender, or cultural background Increase diversity in the various groups and organizations Leaders must consider this diversity when making decisions
d. Employee expectation: Increase number of women in the workplace Employees attain increased level of education Younger employees expect participation and autonomy They expect fast promotion, challenges, training, and work-life balance Leaders need to listen to and address the needs of nonhomogeneous group 5.3 Barriers to change Financial pressure: causes autocratic leaders affecting employee motivation and loyalty Top management remains a one person show: Old culture, traditional hierachical barries, and etc Employees are still rewared for individual performance even though they work in a team
Chapter 2: The global and cultural contexts 1.1 Definition and characteristics a. Definition of Culture: A set of norms, customs, values, and assumptions that guides the behaviors of a particular group of people b. Characteristics of culture: Includes lifestyle of a group Shared by member of a group
1. Definition and level of culture Permanent Passed down form one generation to another
Culture affects how people view the world and how they think, and therefore shape behavior. Culture is also dynamic and changes over time as members adapt to new event and their environment
1.2 Levels of culture: 3 levels a. National culture: Set of values and beliefs shared by people within a nation b. Group culture: Different ethnic and other cultural group that live in a nation (gender, religious, and racial differences)
c. Organizational culture: Set of values, norm, and beliefs shared by members of an organization. Organizations develop a unique culture sharing common values and beliefs about work-related issues Different organizational cultures have different models of leadership effectiveness All three levels of culture shape peoples views and expectations of their leaders.
2.1 Halls high-context and low-context culture framework a. High-context culture: Leaders rely on context including nonverbal cues and situational factors to communicate with others They use personal relationship to establish communication and understand world around them Middle East, Asia, Africa, and South America 2. Models of national culture b. Low-context culture Leaders focus on explicit, specific verbal, and written messages to understand people and situation. North America and much of Western Europe Leaders need to face the difference between high and low context when they interact with the cultures.
2.2 Hofstedes five cultural dimension: 5 dimensions - Individualism - Power distance - Uncertainty avoidance - Masculinity - Time orientation a. Individualism: The extent to which individuals or a closely knit social structure Leads to reliance on self and focus on individual achievement.
b. Power distance: The extent to which people accept unequal distribution of power. c. Uncertainty avoidance: The extent to which the culture tolerates ambiguity and uncertainty d. Masculinity The extent to which assertiveness and independence form other is valued e. Time orientation The extent to which people focus on past, present, or future 2.3 Harry Triandis cultural dimensions a. Individualistic: Focus on the individual where each person is considered unique based on accomplishment and performance Each individual are considered equal to others without a strong hierarchy
b. Collectivistic: Strong group feeling with clear rank and status differentiation among group members Member feel obligation to obey authority and scarify themselves for the group All member in group are equal 2.4 Trompenaars Dimension of culture a. Incubator cultures: Individual-oriented Focus on taking care of individual needs. Leaders removes obstacles. b. Guided Missile: Performance-oriented Leaders as a guide Focus on achieving common goal Incubator and guided missile are egalitarian culture c. Family: Power oriented Leader is a strong, caring parent Focus on building relationships d. Eiffel Tower Rigid and robust Leader is undisputed, legitimate boss Focus on rational performance 2.5 Global leadership and organizational behavior effectiveness research Culture affects what leaders do and how organizations are structured and managed U.S is among the highest in assertiveness and performance orientation U.S fall in the middle in all the other dimension Understand table 2-3, p. 37.
3.1 Gender and leadership a. Francis, Nancy, and Barbara: Gender and leadership: - Consider a female style of leadership - Women are at the center rather than at the top - Their employees can access to them - Do not feel isolated 3. Group culture: Gender and diversity b. Carol Smith Female bosses tend to be better mangers, advisors, mentors, and rational thinkers.
Whether women and men lead differently or not, there are differences between them in term of the presence and power each group has in organizations. 3.2 Causes of gender differences in leadership Gender differences in leadership styles Balancing work and home Women are less committed to work and career Women have less experience in organization Women quit their job more often Women are less educated Blatant and subtle discrimination Persistent gender stereotypes Glass ceiling Cultural factors Cultivate a ways of thinking where culture is taken into consideration in deliberations, decisions, and behaviors. Acquire simple skills and competencies Start with and require a new way of thinking: cultural mindset. 4. Developing a cultural mindset Encourage people acquire in-depth knowledge about all the culture they face Understand culture differences and their impact on behavior to interact with and leader others. Chapter 3: Early Theories 1.1 The trait Era: late 1800s to Mid 1940s Leaders are born Leaders were endowed with special qualities that allowed them to lead others Leaders are more sociable, aggressive, and lively 1. History of modern leadership theory: Three eras
1.2 The behavior era: Mid-1940s to Early 1970s Emphasizes what an effective leader does Behaviors can be observed, measured, taught Leadership is a learned or acquired skill: offering training and educational programs Learning is the most important element to prepare people to become better leaders 1.3 Contingency era: Early 1960s to present There is no one best way to lead People can learn to become good leader Situation and contextual factors determine effective styles or behaviors
Leadership makes a difference in the effectiveness of groups and organizations Personal and situational characteristics affect leadership effectiveness
2.1 Great Man theory Assumes that the traits of leadership are intrinsic Great leaders are born not made Great leaders as those who are destined by birth to become a leader
2. Early theories 2.2 Contingency theories a. Feidlers Contingency theory Effective leadership depends not only on the style of leading but also on the control over a situation Needs: - Good leader-member relations - Task with clear goals and procedures - The ability for leaders to establish rewards and punishments.
He uses the least preferred coworker (LPC) to determine a leaders style and motivation Motivation: task motivation (low LPC) or relationship motivation (high LPC) Task motivated: - Self-esteem from completion of task - Focus on task first - Hash with failing employee - Considers competence of coworkers to be key trait - Enjoy details
Relationship motivated: - Self-esteem from interpersonal relationships - Focus on people - Like to please others - Consider loyalty of coworker to be key trait - Get bored with details b. Path-Goal theory Leaders provide followers with information, support, and resources to help them achieve their goals Leaders help clarify path to the workers goal Leaders can display multiple leadership styles
2.3 Transactional leadership theories Exchange theories of leadership, are characterized by a transaction made between the leader and the followers Values a positive and mutually beneficial relationship
Leaders must find a mean to align to adequately reward (or punish) his follower. Seek to maximize pleasurable experiences and to diminish un-pleasurable experiences.
2.4 Transformational leadership theories A leader interacts with others and is able to create a solid relationship increasing trust, motivation, both intrinsic and extrinsic. Leaders transform their followers through their inspirational nature and charismatic personalities Rules and regulations are flexible, guided by group norms
a. Leader and member exchange theory How leaders maintains leadership through working with their supporters Leaders form special relationship with a small group of followers: The in-group The in-group is trusted and gets more time and attention from the leaders (more exchange)
All others are out of the in-group, get less the leaders attention, and have formal relation with the leader (fewer exchange) 2.5 Situational Theories: Leaders choose the best course of action based upon situational variables Different styles of leadership may be more appropriate for certain types of decision-making
2.6 Participative Theories: An ideal leadership style is one that takes the input of others into account Leaders encourage participation and contributions from group members Leaders help group members feel more relevant and committed to the decision-making process
Chapter 4: Individual Differences and Traits 1.1. Two determinants of individual characteristics Heredity and Environment: a. Heredity: consist of individuals gene pool, gender, race, end ethnic background. b. Environment: include physical location, family, culture, religion, education, and friends 1. Elements of Individual Difference Characteristics 1.2 Interaction between heredity and environment
Environment and social conditions can reinforce generic patterns to influence a leaders personality, the education system, and parental upbringings.
1.3 Fours individual difference characteristics a. Demographic factors: such as age, and ethnic background b. Values: are stable, long-lasting beliefs end preference about what is worthwhile and desirable c. Personality: is a stable set of physical and psychological characteristics that make each person unique. d. Abilities and Skills Ability, or aptitude, is a natural talent for doing something mental or physical, such as intelligence A skill is an acquired talent that a person develops related to a specific task. Ability is somewhat stable over time, skills change with training and experience from one task to another 1.4 Multiple perspectives and the impact of the situation To understand who people are and what makes them unique, we could consider all possible aspects of personality, values, attitudes, demographic factors, abilities, and skills as well as the various situations a person face
When situations provide little guidance, a persons individual characteristics an have a strong impact When the situations provide strong behavioral cues, most people behave according to the cues Cues: signal what behaviors and actions are expected and appropriate. 1.5 Individual characteristics provide a range Individual characteristics: personality traits, values, demographic factors, and abilities and skills Range: - Zone of comfort: includes a range of behaviors that come naturally and feel comfortable to perform - Zone of discomfort: behaving out side of comfort zone is difficult, needs practices, and might not be able in some case. An effective learning tool is that people need move outside the comfort zone to grow up The behaviors in discomfort zone challenge people and push them to their limits. 1.6 Traits revisited: A fresh look at leaders individual characteristics and behaviors Kirkpatrick and Locke (1991): listed key traits needed for effective leadership - Drive, which includes motivation and energy - Desire and motivation to lead - Honesty and integrity - Self-confidence - Intelligence - Knowledge of business
Traits of intelligence and drive: cannot be gained through training Traits of knowledge and self-confidence: can be acquired with time and appropriate experience Trait of honesty: is a simple choice Trait of integrity and honesty: a key factor in leadership Kurt, Boone, and Fleenor: Survey on 800 U.S leaders - All were male - They were first born in two-parent - They had middle-class family - 90% of them were married with median age of 58 - They are religious
2. Demographic characteristics of leaders - 80% of the leader were right-handed - They were taller and smoked less than others - They tended o exercise a fair amount - The leaders were more educated than others Although women and minorities have made their ways up in many organization, formal organizational leadership is still dominated by males.
3.1 Value system and culture People have personal value system around which they prioritize their actions Factors influences on an individuals values: - Gender: > Women: tend to place higher value on family and social issues > Men: focus on economic problems
3. Value Cultural differences: - Culture values indicate what a cultural group considers important and desirable - The cultural values form the basis for a leaders individual value system - Euro-American cultures: value individuality - Collectivist cultures: place a higher values on community
3.2 Generational differences Taylor and Morin (2009): United State believe younger generation has - Worse moral values - Less respect for others - Lower work ethics than their parents
Older generation consider (Tyson, 2002) - Loyalty - Regular work hours - Consistent attendance - Less optimistic and confidence about future Younger generations consider (Tyson, 2002) - Hop from one job to another - Work odd shift - Rely on technology - Work late into the night - May not consider traditional 8-hour workday
3.3 Values and ethics Ethics are persons concept of right and wrong General views of ethics: two view > Relativist view: - What is right or wrong depends on the situation or culture - Ethics is strongly influenced by culture > Universalist view: - All activities should be judged by the same standards
4.1 Intelligence: Traditional definition: The complex task of leading requires a person with a cognitive ability to remember, collect and integrate information, analyze problems, develop solutions, and evaluate alternatives. 4. Abilities and skills 4.2 Practical and emotional intelligence Practical intelligence: - The types of abilities and attributes that people use to solve everyday challenges they many face - Leaders change their behaviors to adapt to the environment, manipulate the environment, or find new environment to succeed. Emotional intelligence: EI or EQ - Describes the social interpersonal aspect of intelligence. - People with high EI/EQ can: > Control their moods and feelings well Stay motivated and focused even facing obstacles Calm themselves
Read others emotions and feel empathy for them Build strong relationship Conflict resolution and negotiation - Understand table 4-2, p.113
4.3 Creativity Creative leaders share 4 characteristics - Perseverance in the face of obstacles and self- confidence. - Willingness to take risks - Willingness to grow and openness to experience - Tolerance of ambiguity 4.4 Skills Leadership skills: three types - Technical skills: Knowledge of the job process, method, tools, and techniques - Interpersonal skills: Communication, conflict management, negotiation, team building - Conceptual skills: - Problem solving, logical thinking, decision making, creativity, reasoning in general 5.1 The big five personality dimensions Table 4-4, p.117 - Conscientiousness - Extraversion/introversion - Openness to experience - Emotional stability - Agreeableness 5. Relevant personality traits 5.2 Other personality traits a. Locus of control An indicator of an individuals sense of control over the environment and external events Internal locus: many events around people are a result of their actions. External locus: Events in peoples lives to forces external to them (luck, other powerful people, religious faith)
b. Type A: Shows a high need for control Four general characteristics: - Time urgency - Competitiveness - Polyphasic behaviors - Hostility Work-related behaviors: - Poor delegation - Like to work alone - Jump into action - Set high goals - Hard working - Experience more stress c. Self monitoring: People are an open book, and their behaviors is consistent in many different situations d. Machiavellian personality: An individuals willingness to put self-interest and his or her performance above the interest of the group and a persons ability to influence and manipulate other for personal gain
e. Narcissism People who have an exaggerated need to be the center of attention, an oversized sense of self- importance, and a limited ability to think about others. An abrasive, intimidating style Coldness and arrogance Untrustworthiness Self-centeredness and overly political behaviors Poor communication Poor performance Inability to delegate 6. Characteristics of leaders who fail