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  • Chapter 9

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    This document provides an overview of non-verbal communication in 3 paragraphs or less: [1] Non-verbal communication includes human behavior and actions beyond words, such as gestures, eye contact, posture, tone of voice, and use of personal space. It provides additional context and meaning to what is said verbally. [2] Verbal and non-verbal communication are often linked, with non-verbal cues complementing, repeating, regulating, substituting for or even contradicting the verbal message. Non-verbal communication makes up over 50% of the communication exchange. [3] Some specific types of non-verbal cues discussed include kinesics (body movements and gestures), proxemics

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    This document provides an overview of non-verbal communication in 3 paragraphs or less: [1] Non-verbal communication includes human behavior and actions beyond words, such as gestures, eye contact, posture, tone of voice, and use of personal space. It provides additional context and meaning to what is said verbally. [2] Verbal and non-verbal communication are often linked, with non-verbal cues complementing, repeating, regulating, substituting for or even contradicting the verbal message. Non-verbal communication makes up over 50% of the communication exchange. [3] Some specific types of non-verbal cues discussed include kinesics (body movements and gestures), proxemics

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    Attribution Non-Commercial (BY-NC)
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    Sinalizar o conteúdo como inadequado
    80 visualizações11 páginas

    Chapter 9

    Enviado por

    api-26365311
    This document provides an overview of non-verbal communication in 3 paragraphs or less: [1] Non-verbal communication includes human behavior and actions beyond words, such as gestures, eye contact, posture, tone of voice, and use of personal space. It provides additional context and meaning to what is said verbally. [2] Verbal and non-verbal communication are often linked, with non-verbal cues complementing, repeating, regulating, substituting for or even contradicting the verbal message. Non-verbal communication makes up over 50% of the communication exchange. [3] Some specific types of non-verbal cues discussed include kinesics (body movements and gestures), proxemics

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    Attribution Non-Commercial (BY-NC)
    Baixe no formato PPT, PDF, TXT ou leia online no Scribd
    Sinalizar o conteúdo como inadequado
    de 11

    LECTURE NINE

    Non-Verbal Communication
    Nonverbal Communication

    Definition: Human action and behavior


    and the corresponding meaning that is
    attached to behavior. In short,
    everything but the words.
    • It is far more than just gestures and
    eye contact.
    Linkage of Verbal and
    Nonverbal Communication
    • Complement—what • Repeating—verbal
    is being said and signal followed by
    accompany the physical signal.
    words. • Regulating—speaking
    • Accenting—strong louder or holding up a
    action supporting hand.
    words. • Substituting—using
    action or symbols in
    • Contradicting—say
    lieu of words.
    the opposite of the
    verbal message.
    Why pay attention to nonverbal?

    • Exchange of • Nonverbal is
    information thru stronger
    nonlinguistic signs • Nonverbal adds to or
    qualifies message
    • Assists in drawing • More frequent:
    accurate – 7 % words
    conclusions – 55% body (facial,
    posture)
    • Increases
    – 38% voice (Mehrabian
    sensitivity (1968)
    Kinesics
    • Movement—most studied category of
    nonverbal communication; includes
    gestures as well as posture.
    1. Not a precise science.
    2. Differs between cultures.
    3. More accurate if observed over time.
    4. Gestures.
    5. Cultural context (Symbols and action
    vary).
    Strategic Usage of
    Nonverbal Signals
    Emblems—actually stand for
    something.
    Illustrators—complement verbal
    message.
    Regulators—gestures that
    control what a speaker says.
    Affect Display—more complex
    and obvious.
    Adapter—moving body parts
    that simulate what you
    would like to do, but can’t.
    PROXEMICS
    Personal Space
    • DISTANCE
    – Intimate Distance 18”
    – Personal Distance 1 - 4 ‘
    – Social Distance 4 - 8’
    – Public Distance 12’
    • STATUS
    – Higher physical locations
    – Privacy
    – Propinquity—close to power
    Spatial Differences

    Proxemics zones vary according to:


    • Culture—awkwardness can result.
    • Gender—Men tend to maintain larger
    personal space bubbles than women.
    • Temporary reductions cause people to
    “stake out” territory.
    – Barriers
    – Arranging personal “stuff”
    – Cubicles
    Paralanguage

    • Nonverbal aspects
    of vocal delivery:
    pitch, tone,
    response or onset
    time, and duration
    of message.
    • Nervous—high
    pitch
    • Slow response—
    lying or thoughtful
    Men and Women in Business

    • Men take up more


    space
    • Handshakes—firm,
    not bone crunching.
    • Women smile more
    and are expected to
    smile
    • Women maintain
    eye contact longer
    Nonverbal Leakage of Deception—Lying

    • BASE LINE behavior before • DRESS


    judging – Close and open coat
    • MOVEMENT – Play with collar
    – Hand-to-face (cover
    mouth)
    – Picking at lint on
    clothing
    – Nose rub
    • PROXEMICS
    – Lip biting
    – Foot tapping
    – Moving away
    – Open gestures show • PARALANGUAGE
    comfort. – Slow response
    – Long answers
    – Vocal pitch

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