Communication

Effective communication
techniques





The paradox of communication
We communicate more and more,
but we understand less and less.

What is communication?
Exchange / flow of information and ideas from one
person to another.

idea
encoding
decoding

Communication is effective only if you have
the same representation as me on the idea that
I have sent it.

Types of Communication

Non-verbal communication


BODY ORIENTATION,
POSTURE
FACE and EYES
SMILE
BODY POSTURE
DISTANCE




Types of Communication

Verbal communication

Every individual must be
prepared both for proper role of
transmitter, as well as for the
receiver

Any receiver should autoeduce
order to "actively listen"





Types of Communication
Written Communication

Written message characteristics are:
To be designed explicitly
To involve a strict control on
information, facts and arguments
used
Can be expressed in various forms
Is judged by fund and text




Effects of color
Red

Increases blood pressure, raised muscle
tone, active breathing, is caloric

Color warm, stimulating, feeling close,
disturbing


Effects of color
Orange

Increase heart rate, maintaining blood
pressure, promote secretion of gastric

Very warm color, very strong feeling of
close, stimulating, sociable




Effects of color
Yellow

Affects the normal functioning of the
cardiovascular system, eyes and nerves
stimulates

Very warm color, dynamic, feeling of close,
calm

Effects of color
Green

Decreases blood pressures, dilates
capillaries, hypnotic

Very cool color, very calm, a feeling of
remoteness, facilitates nerve
disconnection




Effects of color
Blue

Decreases blood pressure, decreased muscle
tone, calm breathing and pulse frequency

Cold color, restful, calm, feeling distant,
disconnected facilitate nerve




Effects of color
Violet

Increase cardiovascular strength, increases
lung resistance

Cold color, stimulating, disturbing,
disappointing, feeling very strong near



Communication styles
Communication style is fundamentally
determined by three elements

1.atitude, as method of constant reporting on
social life and self sow

2.learned communication models- assertive,
non-assertive, aggressive (with option to
passive-aggressive), manipulative

3.temperament, the type of nerve cell reactivity

Communication styles
NON-ASERTIV STYLE
(atitudinea de fug pasiv)

AGRESIVE STYLE
(attitude of attack)

MANIPULATIVE STYLE
(attitude manipulative)

ASERTIV STYLE
(constructive attitude)
Communication barriers
1.External barriers
Physical
Semantic

2.Internal barriers
Positive involvement
Negative involvement
Hidden agenda
Imaginary world

Communication barriers management
Active Listening
Feed - back
Active Listening
Clever talk, the wise obey

Listening means not only hearing
sound signals, decoding and
interpretation but also their
integration into their system of
thought.


Barriers to good listening:
Overload message and focus
on all data
lack of attention
Features of a good listener
relaxed posture of the body, but betraying
interest
direct eye contact
verbal and non verbal signals indicating
hearing and understanding the message
feedback through comments, reformulations

A good listener should avoid:

to make judgments
to comment on personal experience
to interrupt the flow of discussion
to give advice

Feedback
describe the behavior of a person and
what this behavior aroused the emotion
to give feedback

Effective feedback:
Help us realize what we do and how
we operate

Enable us to change our behavior

Must be offered in a gentle and
supportive way

Feedback characteristics

SPECIFIC no general

DESCRIPTIVE no evaluative

GIFT no relief


A well-developed feedback
Starts with the positive
Is concrete
Is descriptive rather than
evaluative
Talks about things that can be
changed
Is well framed in time
Provides alternatives
Is verified
Is assumed
Is not exaggerated
Offers the receiver another chance

...Yet how to give a good feed-back?
describe the behavior
describe thoughts and
emotions that we
experienced related to the
behavior
offer alternatives to that
behavior


Thank you!