Communication

EXPLORING MANAGEMENT
Communication is a process of sending
and receiving messages with meanings
attached
Communication is effective when the
receiver understands the senders
messages
Communication is efficient when it is
delivered at a low cost to the sender
Communication is persuasive when the
receiver acts as the sender intends.
Communication
Process of sending and receiving messages
with meanings attached


Effective Communication
Receiver must understand the senders
message
Efficient Communication
Communication occurs at minimum cost
Persuasive Communication
Convincing others to accept, support and act
on the message
Credible Communication
Earns trust, respect and integrity

Poor use of communication channels
makes it hard to communicate effectively
Poor written or oral expression makes it
hard to communicate effectively
Failure to spot nonverbal signals makes it
hard to communicate effectively
Status differences make it hard to
communicate effectively
Physical distractions make it hard to
communicate effectively
Poor use makes effective communication
difficult
Noise interferes with the communication
process





Communication channels
The medium used to carry message
Channel richness
Ability of the channel to convey meaning





Nonverbal communication
Gestures, expressions, posture and interpersonal
space
Mixed messages
Words and nonverbal signals dont match
Status differences
Filtering distorts information to make it more
favorable to recipient
Physical distractions
Plan message to minimize distractions and
interruptions






Active listening helps people say what
they really mean
Constructive feedback is specific, timely
and relevant
Office spaces can be designed to
encourage interaction and communication
Transparency and openness ensure that
accurate and timely information is shared






Appropriate use of technology can
facilitate more and better communication
Sensitivity and etiquette can improve
cross-cultural communication
Active listening
Helps the source of a message say what he or
she really means













Rules for better
listening
Listen for
message content
Listen for feelings
Respond to
feelings
Note all cues
Paraphrase and
restate
Feedback
Process of telling someone else how you feel
about something that person did or said
Should be
At the right time
Genuine
Specific
Stick to the essentials
Given in small doses




Proxemics
The study of the way we use space
Physical distance between people conveys
varying intentions in terms of intimacy,
openness, and status.

Communication transparency
Honest, open, accurate and complete
information
Open-book management
Employees are given essential financial
information about their employers





Appropriate use of technology can
facilitate more and better communication
E-mail
Text
Social networking
Electronic grapevine
Transmit information around informal networks
inside and outside the organization



Ethnocentrism
Consider ones own culture to be superior
Cultural etiquette
Appropriate manners and behavior when
communicating with people from other
cultures