TOTAL QUALITY

MANAGEMENT IN SAIL
.
 SAIL?
 The role of TQM in SAIL?



Introduction
 1954 : Hindustan Steel Ltd. was created to
oversee the Rourkela Steel Plant.
 1959 : By now, HSL is responsible for two
more plants in Bhilai and Durgapur.
 1964 : Bokaro Steel Ltd. Is created.

 1973 : The Steel Authority of India Ltd. (SAIL)

is created as a holding company to oversee
most of India’s iron & steel production.
 1993 : India sets plans in motion to partially
privatize SAIL.
 2003 : SAIL’s output surpasses ten MT of
saleable steel.
Introduction contd…
 2009 : SAIL, the only navratna psu company
listed in mahanavratna.
 2009 : (jan-jun) SAIL became the world’s
largest profit making steel company by
leaving behind Tata & Arcelor-Mittal.
Technology used by TQM In SAIL
 JIT (Just In Time)
 6 Sigma

 The ISO 9001:2000 Quality Assurance System

 CSR
Just In Time (JIT)
 Just-in-time is an inventory strategy that
strives to improve a business’s return on
investment by reducing in process inventory
and associated carrying cost.
 JIT can dramatically improve a
manufacturing organization’s return on
investment, quality and efficiency.
Benefits Of JIT
 Set up times are significantly reduced in the
factory.
 The flow of goods from warehouse to shelves
improves.
 Employees who possess multiple skills are
used more efficiently.
 JIT provides better scheduling and work hour
consistency.
 There is an increased emphasis on supplier
relationship.

Six Sigma
 Six Sigma seeks to improve the quality of
process outputs by identifying and removing
the causes of defects and variability in
manufacturing and business processes.
 Sigma level

Sigma Level DPMO %Defective %Yield

1 691,462 69% 31%
2 308,532 31%
3 66,807 6.7% 93.3%
4 6,210 0.62% 99.38%
5 233 0.023% 99.977%
6 3.4 0.00034% 99.99966%
7 0.019 0.0000019 99.9999981
% %
 Corporate Social Responsibility
Policy
 SAIL recognizes that its business activities
have direct and indirect impact on the
society. The Company strives to integrate its
business values and operations in an ethical
and transparent manner to demonstrate its
commitment to sustainable development
and to meet the interests of its stakeholders.
The Company is committed to continuously
improving its social responsibilities,
environment and economic practices to
make positive impact on the society.

 Highlights of the achievements of
TQM Deptt of SAIL (BSP)
 In Prime Product Area:-

PARTICULARS
Saleable
Wire
Tested
Long Rods
Rails
Rails
steel
(IR)
(IR) 101104T
FY 2007-08
4394200T
623530T
738569T FY 2008-09
4416866T
645514T
767125T
106284T
 (Dispatch)


o Special Steel / Value Added Products:-

o PARTICULARS FY 2007-08 FY 2008-09
EQR TMT 6293T 300706T
TMT in Coils 274138T 398123T
High Tensile 107113T 120030T
Plates (HS)
Quality Policy
 We shall build and sustain a world class
organization, where Quality is the hallmark
of every process and activity with the
involvement and dedication of our human
resource. We are committed to achieve
satisfaction of all our stakeholders, through
innovation and continual improvement.
 S.K. Roongta
 (Chairman SAIL)
Vision of TQM (SAIL)
 To be a respected world class corporation
and the leader in Indian Business in
 Quality,
 Productivity,
 Profitability &
 Customer Satisfaction.
Achievements
 SAIL was featured in the 2008 list of Forbes
Global 2000 companies at position 647.
 National Institute of Personnel Management
conferred the National Award on SAIL for
Best HR Practices 2008.
 SAIL was adjudged as the top Indian company
under the Iron & Steel Sector for the Dun &
Bradstreet – Rolta Corporate Awards 2008.
 Golden Peacock Award for Combating Climate
Change – 2008 for BSP,
 Occupational Health & Safety – 2008 for BSL.

Har Kisi ke Zindgi se
Juda Hua Hai SAIL


 There is a little bit of

SAIL in everybody’s life.



THANK YOU