A number of successes benefit by offering something unique and experiential for a given consumption occasion. Lucozade Sport Lite has broadened its target audience by adding a "Lite" variety. Dr oetker's Chicago town takeaway has achieved success through its premium, indulgent positioning.
A number of successes benefit by offering something unique and experiential for a given consumption occasion. Lucozade Sport Lite has broadened its target audience by adding a "Lite" variety. Dr oetker's Chicago town takeaway has achieved success through its premium, indulgent positioning.
A number of successes benefit by offering something unique and experiential for a given consumption occasion. Lucozade Sport Lite has broadened its target audience by adding a "Lite" variety. Dr oetker's Chicago town takeaway has achieved success through its premium, indulgent positioning.
Consumer Packaged Goods Innovation and Marketing in 2011 Reflecting on stand-out NPD and marketing 2 What is success? Success and failure comes in many forms SUCCESS FAILURE Sales increase Improved brand equity Revitalized Tapped into relevant trends Received critical acclaim Seizing the initiative Re-writing the rules Sales decrease Withdrawn from sale Courted negative publicity Disengaged consumers Ignored trends Bad timing Failure to react or evolve 3 Theme one: Consumption ritual Cases in this section: (click to navigate)
Chicago Town Takeaway Pizza
Birds Eye Bake to Perfection
Lucozade Sport Lite A number of successes benefit by offering something unique and experiential for a given consumption occasion. This often involves effectively ritualizing product preparation and consumption.
This can include a ritual around a given occasion or ritualizing the unique manner in which a product is consumed. This helps to create differentiation in increasingly cluttered markets as well as generating occasion growth.
The Chicago Town Takeaway Pizza provides an example of a product which has focused on specific stay-at-home occasions, particularly in the way it has gone about naming products (e.g. Film Feast) and its sponsorship tie-ins.
Another brand that is intrinsically associated with ritualistic consumption is Lucozade Sport, which is positioned as the soft drink of choice for exercise occasions. By adding a Lite variety, it has broadened its target audience in an attempt to move beyond this ritual. 4 Chicago Town Takeaway Pizza Emphasizing premium indulgence to capture dine-at-home consumers WHAT? WHY? TAKE- OUT FROZEN PRODUCT BOASTING PREMIUM POSITIOING Dr Oetkers Chicago Town Takeaway has achieved success through its premium, indulgent positioning. According to AC Nielsen, the brand was worth EURO 5.5m in Ireland during the 52 weeks to January 2011 representing a 132% year-on-year sales increase.
LINKING TO SOCIAL OCCASSIONS TO TAP INTO DINE-AT-HOME TREND The product has aimed for premium indulgence by emphasizing that it contains more calories and is generally more filling than rival frozen pizzas. Dr Oetker has also sought to in intrinsically link the brand to sociable occasions. THE FROZEN CATEGORY IS WELL-PLACED TO TARGET FRUGAL CONSUMERS The category is gradually catching up with chilled in relation to consumer perceptions by focusing on meeting consumer premium demands. A prevailing dine-at-home trend is providing significant opportunities for the category. SUCCESS 5 Birds Eye Bake to Perfection Combining convenience and quality to revive frozen food fortunes WHAT? WHY? TAKE- OUT A CONVENIENT QUALITY PRODUCT BREATHING NEW LIFE INTO FROZEN FOOD CATEGORY Premium frozen food product designed to be cooked in the bag. A range of sophisticated fish dishes designed for mid- week meal occasions. CHALLENGES TRADITIONAL CONSUMER PERCEPTIONS ON FROZEN FOODS Consumers appreciate the health benefits from eating fish but lack confidence and inspiration. The combination of premium ingredients, attractive recipes and convenience overcame consumer reservations over the quality of frozen foods. ALTERING PERCEPTIONS BY IDENTIFYING SPECIFIC NEEDS AND SUPPLYING INNOVATIVE SOLUTIONS Consumers can be persuaded to change entrenched views when provided with attractively presented offers that meet relevant need states. SUCCESS 6 Lucozade Sport Lite Achieving a good health/taste balance WHAT? WHY? TAKE- OUT LOW CALORIE SPORTS ENERGY DRINK TARGETTTED AT LIFESTYLE CONSUMERS In Q2 2010, GlaxoSmithKline (GSK) launched a new 50 calorie variety of Lucozade Sport under the Sport Lite sub-brand. In 2010, Sport Lite generated sales of 12.1m and accounted for 70% of growth in the product category. CONSUMERS ARE DRAWN TOWARDS BEVERAGES THAT ARE BOTH HEALTHY AND ENJOYABLE GSK has positioned Lucozade Sport Lite towards lifestyle consumers of sports energy drinks products. Lifestyle users of sports drinks can be defined as those who have little or no connection to sport/ exercise but deem these beverages to be healthier to consume.
NON-CORE CONSUMERS OF SPORTS ENERGY DRINKS HAVE DIFFERING MOTIVATIONS The sports nutrition category is benefitting from a widening appeal among consumers. Demand among lifestyle consumers is being impacted by a rising understanding of the negative health connotations of over consumption of calories. SUCCESS 7 Theme two: Hyper targeting This theme reflects the high influence of the Individualism & Expressionism Mega-Trend in shaping the direction of future product and marketing innovations. In a world of proliferating commodity choices, with each new product seemingly imitative of the last, hyper targeting is a way of offering enhanced relevance and meaning when consumers are looking for a stronger emotional connection with the products they buy.
Many brands have achieved considerable success with more refined marketing and product formulations that address very specific consumer interests and needs. Bot Water, for example, was a relatively unsuccessful soft drink option for kids, but realized that it was appealing to health-conscious adults, so subsequently repositioned to significant success.
Occasion specific products are also potentially well placed to meet shoppers increasingly sophisticated tastes and requirements, especially if the selling point is based around a health and/or enjoyment derived benefit. Cases in this section: (click to navigate)
Bot Water
Reckitt Benckiser Dettol soap
Rescue Remedy
Dove Bodywash
McCain India frozen foods
Cheesestrings Shots and Kerrygold Cheddar 8 Bot Water Repositioning to target a new and more lucrative audience WHAT? WHY? TAKE- OUT AN EXISTING SOFT DRINK TAKES ON A NEW IMAGE Bot Water had already been on the US market for three years, positioned as a healthy children's soft drink, when it decided to relaunch in April 2011. The brand repositioned itself as a beverage marketed specifically to a health-conscious adult demographic. RELAUNCHING AS AN ADULT BEVERAGE SERVED TO BROADEN CONSUMER APPEAL Following the recession, Bot Water found itself competing against cheaper juice pouches and therefore at a disadvantage into a price-driven market. Adults have been seeking alternatives to carbonates and juices, creating an opportunity for the likes of Bot. AGILITY IS KEY TO SUCCESS IN A DYNAMIC AND UNPREDICTABLE FMCG LANDSCAPE Quite simply, the more reactive a brand, the better placed it will be to succeed in todays continuously evolving consumer goods landscape. Investment in consumer research will be crucial to facilitating flexibility and ensuring brand relevance. SUCCESS 9 Reckitt Benckiser Dettol soap Targeting rural consumers with affordable products WHAT? WHY? TAKE- OUT CONSUMERS GROWING HYGIENE CONCERNS Personal hygiene awareness is gaining momentum among Indian consumers eager to address health challenges within their developing society. Dettol, while still owning a relatively low share of the Indian soap market (9%), has more than doubled its penetration rate in the last four years. BRAND EXTENSION AND TARGETING A WIDER CONSUMER BASE The respected Dettol name has allowed the brand to expand its presence in other product categories associated with personal hygiene. A greater distribution network and targeting lower income earners with more affordable products. CONSUMERS IN DEVELOPING ECONOMIES ARE BECOMING MORE CONSCIOUS ABOUT HYGIENE Recent scares such as the bird flu epidemic have served to raise awareness about cleanliness and hygiene. Attentiveness to personal hygiene is not restricted to the middle class, lower income earners are also paying closer attention to avoiding becoming ill. Source: (1) Business Standard, November 2011 SUCCESS 10 WHAT? WHY? TAKE- OUT AN ESTABLISHED BRAND WHICH HAS SEEN A SURGE IN SALES The Rescue Remedy brand has recorded impressive growth rates over the last year, with its Rescue Night brand performing particularly well. The product remains the clear leader in the UK herbal stress relief category. STRESS CONTINUES TO IMPACT SLEEPING PATTERNS The brand has increased its portfolio of naturally formulated products, but has not significantly increased spend on advertising. Moreover, its main competitor brand has also witnessed an increase in sales. THE UKS NATURAL SLEEP REMEDY MARKET IS GROWING This will increase in 2012 as economic uncertainty and resulting stress levels continue to impact on sleeping patterns. The use of natural ingredients is paramount to success. Rescue Remedy Capitalizing on rising stress and anxiety levels SUCCESS 11 Dove Bodywash Relying on fable over fact WHAT? WHY? TAKE- OUT DOVE WANTED TO GROW SHARE IN A BUSY CATEGORY Dove sought to increase its share of the body wash category in China. The brand launched a campaign that aimed to persuade four million women to buy Dove Body Wash. A DEGREE OF SKEPTICISM EXISTS TOWARDS SCIENCE-BASED CLAIMS Although Dove proved more effective in clinical trials, the campaign steered focus away from this. Instead, the brand chose to compare and contrast the product with milk, historically perceived to be a highly effective skincare ingredient. LEVERAGE FAMILIAR REFERENCE POINTS TO GARNER CONSUMER TRUST Scientific evidence is not always the most persuasive type of communication. Leverage consumers background knowledge and frame of reference in order to more effectively position products. SUCCESS 12 McCain India frozen foods Combining local and affordable WHY? HOW? TAKE- OUT CONVENIENCE AND THE POWER OF LOCALISM Consumer lifestyles demand increased convenience, but frozen food is a relatively new and unfamiliar category among Indians. Localism is a major growth driver in consumer purchase choices, for reasons such as trust, comfort, and familiarity.
MCCAIN ENHANCED LOCAL APPEAL AND ACCESS McCain released a range of ethnically Indian frozen foods to give the category more relevance to local tastes. Affordability was maximized through cheap trial packs, suited to a wide income range and helpful to the limited storage issues that inhibit frozen food uptake. HARNESS THE FAMILIAR TO DRIVE NEW SALES GROWTH Targeting local tastes is a powerful means of developing appeal in relatively new categories. Tailoring pricing/sizing strategy to increase access while targeting value-for-money impulses in emerging markets further amplifies the ability to drive growth.
SUCCESS 13 Cheesestrings Shots and Kerrygold Cheddar Innovation does not guarantee success in mature or highly competitive markets WHAT? WHY? TAKE- OUT THE TWO PRODUCTS FAILED TO MAKE AN IMPRESSION ON THE UK CHEESE MARKET Cheesestrings shots was launched in 2009 as a convenient dose of cheese for kids, but was withdrawn in July 2011. Similarly, Adams Foods took the same decision with its Kerrygold range after less than a year on sale. THE MATURE STATE OF THE MARKET HAS MADE IT NOTORIOUSLY DIFFICULT TO GAIN TRACTION IN Shots proved not to be an appealing proposition for kids and the product was overshadowed by the subsequent launch of Cheesestrings Spaghetti. Adams Foods decided that it was going to focus on other, less competitive markets. DIFFERENTIATION IS KEY IN MATURE MARKETS, BUT SIMPLY BEING DIFFERENT IS NOT ENOUGH Kerrygold mature cheddar failed to convince consumers that it offered something new enough to make them consider switching brands. While Cheesestring Shots were genuinely innovative, the actual appeal simply was not there. FAILURE 14 Theme three: Trend crossover Multi-benefit/multi-functional products are increasingly important as a confluence of consumer trends influence purchasing preferences.
There would appear to be particularly profitable opportunities at the intersection of trends. For example, Sunmagic in the UK effectively combined education about the healthiness of the product (through social media) with a packaging redesign to emphasize sensory credentials to garner success in a cluttered segment.
If manufacturers cannot straddle two trends, consumers will. Because the intersection is founded upon two trends the consumer need is likely to be stronger.
Manufacturers successfully straddling the crossover are likely to be more richly rewarded as they are providing multiple benefits by basing product offerings on more than one mega- trend. The caveat being that the brand maintains a clear point of differentiation and does not try to be all things to all people. Cases in this section: (click to navigate)
Heinz Beanz Fridge Pack
Sunmagic
Ricard
Aperol
First Cape Caf Collection
Omo Super Concentrated Liquid Laundry Detergent 15 Heinz Beanz Fridge Pack Increasing share through new pack formats WHAT? HOW? TAKE- OUT NEW FORM OF PACKAGING FOR OLD FAVORITE The iconic brand can now be purchased in a 1kg re- sealable plastic container. It is targeted at families and other heavy users to provide greater options in use by allowing users to vary portion size and store in the refrigerator for up to five days. THE PRODUCT MET CONVENIENCE, NUTRITION, AND SUSTAINABILITY DEMANDS IN ONE MOVE It has sought to capitalize on decline in family meal occasions and parental desire to control portions and reduce food waste. It also conveyed health and nutritional benefits in a new way by increasing association with freshness. LONG ESTABLISHED BRANDS CAN BENEFIT FROM FRESH THINKING CPG manufacturers can breathe new life into well - established brands by identifying new applications. Simple packaging changes can have a significant impact on consumer perceptions of a brand. SUCCESS 16 WHAT? WHY? TAKE- OUT RE-LAUNCHED BRAND SEES HUGE GROWTH IN SALES The re-launch of the Sunmagic brand in the UK juice market has yielded impressive growth, with the brand continuing to break sales records. Brand awareness is set to further increase in 2012 because of a deal signed with ASDA supermarket. A SUCCESSFUL COMBINATION OF HEALTH AND SENSORY APPEAL The brand educates consumers about the associated health benefits of its drink portfolio, while colorful on pack pictures convey quality and taste. Social media has been used to raise brand awareness while ethical credentials have not been over-promoted. TARGETING MULTIPLE TRENDS CAN SIGNIFICANTLY ENHANCE PERCEPTIONS OF VALUE It is crucial that consumers do not feel they are trading off between health and sensory appeal when purchasing soft drinks. Ethical credentials are important to consumers but should not be over-promoted at the expense of more favored attributes like health and taste. Sunmagic Successfully combining health and sensory appeal SUCCESS 17 Ricard Combining modernity and heritage in pack design to reinvigorate an iconic brand HOW? WHY? TAKE- OUT BRINGING OUT DISTINCTIVE GRAPHIC FEATURES INTEGRAL TO THE BRANDS PERSONALITY Ricard discovered that the cartouche logo was the symbol of the brand and everything in the new bottle design stems from that. Ricard struck an appropriate balance between creativity and loyalty to established brand values.
BRAND RENOVATION TO MAINTAIN RELEVANCE The Ricard bottle was identified as the primary factor in need of refreshment to enable the iconic French brand to sustain marketplace relevance. It was deemed a route to attracting a new generation of consumers and new way of engaging with existing and loyal drinkers of Frances favorite aperitif. PACKAGING DESIGN IS EVEN MORE IMPORTANT FOR ICONIC BRANDS Updating product packaging, especially for well- established heritage brands, is a complex exercise. A balance between making adjustments to keep the brand identity current, and staying true to core brand principles, can offset the risks of updated pack design. 2011 marketing design awards winner: packaging SUCCESS 18 Aperol Successfully expanding its geographical reach beyond its core Italian market WHY? TAKE- OUT APEROL HAS SUCCESSFULLY POSITIOINED ITSELF AT THE INTERSECTION OF KEY CONSUMER TRENDS Aperol has hit the sweet spot of taste and refreshment, low ABV and effective pairing with food. Focusing on the signature Spritz cocktail serve, it has made effective use of the on-trade, appealing to younger drinkers on vibrant sociable occasions.
BUILDING MOMENTUM ACROSS WESTERN EUROPE Aperol has expanded aggressively throughout Italy and has quickly established a strong presence in other European markets, most notably Germany. During the first nine months of Gruppo Camparis 2011 financial year, sales of Aperol in Germany grew 103%.
DIFFERENTIATED SPIRITS CAN STILL PROSPER Alcohol brands that can meet emerging consumption trends and boast differentiated positioning are strongly placed to weather the economic storm. There are opportunities within low-alcohol space, if the product is not seen as comparatively inferior or contrived and has an authentic positioning.
WHAT? SUCCESS 19 First Cape Caf Collection Targeting health and sensory appeal WHAT? WHY? TAKE- OUT ALIGNING WITH THE HEALTH TREND WILL BE CRITICAL FOR THE ALCOHOLIC DRINKS CATEGORY Health will become a key battleground for alcohol innovation get it a right and its a money-spinner. Success in this instance has been achieved by marrying health concerns and not diminishing the sensory attributes, creating a win-win for consumers. A WINE TO MEET HEALTH NEEDS First Cape launched its lighter style Caf Collection wine in white, red, rose and sparkling varieties in 2009. The product has a low alcohol content at 5.5%, less than half the average alcohol content of most wine brands (13%), and a low calorie content too, with 25% less calories than standard wine (60 calories per 125 glass).
CONSUMERS GROWING NEEDS FOR LIGHTER WINE STYLES Drinkers are becoming increasingly diet conscious as the health trend permeates all aspects of their lifestyles. Alcohol brand owners are under growing pressure to ensure their product range is varied enough not to alienate the health conscious consumer. SUCCESS 20 Omo Super Concentrated Liquid Laundry Detergent Combining ethicality with convenience WHAT? WHY? TAKE- OUT DETERGENT THAT TICKS THE ETHICAL AND CONVENIENCE BOXES In line with its commitment towards doubling its business while reducing its environmental impact, Unilever Brazil launched in July 2010 the concentrated liquid version of Omo laundry detergent. In August 2011, the product - which combines high performance with stain removal - was launched in a larger 1.05 litre package - equivalent to 3 litres of a regular detergent.
ETHICAL CREDENTIALS AND CONVENIENCE ARE A SUCCESSFUL PAIRING Consumers are more aware of environmental and ethical concepts and feel growing pressure to change the way they live. Convenience is increasingly important for Brazilian women, who are playing a stronger role in the economy and feeling time-poor. ETHICAL SHOULD BE COMBINED WITH CONVENIENCE BENEFITS Consumers will nearly always prioritize product quality and convenience over ethical benefits. While ethics are important for Brazilians in their choices of household products, time-saving features such as ease of use, ease of storage, and multipurpose benefits are increasingly gaining attention of time-poor consumers. SUCCESS 21 Theme four: Formulation for success Beyond the sensory profile of food and beverages, it is often the nutritional credentials associated with ingredient composition that influence product acceptance and rejection. The same increasingly applies to personal and household care too.
The examples presented in this section of the analysis demonstrate that consumer preferences are far from one- dimensional.
Accordingly, Datamonitor advocates a proactive stance towards health-driven reformulation within the context of a three- tiered approach to innovation.
This will allow manufacturers to manage a product portfolio catering for differing needs and occasions chief among them, goods which reflect the consumer desire for better-for-me or good-for-me products, or those which offer genuine uncompromised indulgence.
Cases in this section: (click to navigate)
B The Honey Cachaa
Dippin Dots
Aquafresh Ultimate Toothpaste
Twinings The Earl Grey
WKD Purple and Lucozade
Vaalia Innergy
Densia 22 WHAT? HOW? TAKE- OUT FLAVOR INNOVATION TO BUILD MOMENTUM B is a cachaa with reduced alcoholic content (21%), honey and lemon, designed by Formula 1 driver Nelson Piquet Jr. B was introduced in Q1 2011 with the aim to reach both the Brazilian and international markets and compete against premium vodkas. FOLLOWING THE STEPS OF PARENT BRANDS Lighter and flavored versions of Brazilian cachaa is increasingly popular at pubs, restaurants, and nightclubs in Brazil. The brand utilized the existing strength of parent brands such as Santa Dose to enhance the credibility and allure of the new offering.. FLAVOR AND BRAND IMAGE ARE CRITICAL IN GROWING ALCOHOLIC BEVERAGE CATEGORIES The transition of product image from a popular and low-end alcoholic drink to a sophisticated and high-end beverage requires the visual identity and branding to strongly appeal to aspiration-driven consumers of the beverage. B The Honey Cachaa Leveraging sophistication for a high-end positioning SUCCESS 23 Dippin Dots Struggling to push sales to the next level WHAT? WHY? TAKE- OUT DIPPIN DOTS IS AN ICE CREAM THAT PRIDES ITSELF ON BREAKING FROM CONVENTION Dippin Dots are small balls which are flash-frozen in liquid nitrogen, making it an extremely different proposition from traditional ice creams. However, the company has run into financial difficulty and has filed for bankruptcy protection. DISTRIBUTION ISSUES AND A HIGH PRICE POINT HAS STOPPED SALES REACHING THE NEXT LEVEL A lack of grocery store presence has meant that consumers cannot buy it as conveniently as they can with many competitors products. A high price premium has also proven a big barrier at a time when most are being prudent. NOVEL PRODUCTS ARE INTERESTING BUT MOST CONSUMERS THINK RATIONALLY LONG-TERM Unique products can inspire consumers and certainly drive trial consumption. However, many consumers are thinking with their wallets, and opting for trusted products at lower prices. FAILURE 24 Aquafresh Ultimate Toothpaste Improving shelf appeal through innovative packaging WHY? WHAT? TAKE- OUT INNOVATIVE PACKAGING ATTRACTS ATTENTION By focusing on protecting both the visible tooth and below the gum line, GSK has addressed growing consumer concern about gum disease. A bold approach to packaging design created improved stand-out on the shelf, ensuring the primary and retail-ready pack worked together to good effect. A PREMIUM LOOK FOR A 30 YEAR OLD BRAND GSKs Aquafresh brand was launched in 1973. Aquafresh Ultimate was launched as a premium whole tooth protection in 2011, strengthening both the 30% of the tooth that is visible, while safeguarding the remainder of the tooth by helping to keep the gum seal tight. PACKAGING; A KEY PART OF THE MARKETING MIX Packaging design plays an important role in ensuring that new products are noticed in a crowded market. An openly collaborative approach to new product development can ensure that the individual elements of the product and pack design complement one another to support the overall brand proposition. SUCCESS 25 Twinings The Earl Grey The pitfalls of tinkering with established brands WHAT? WHY? TAKE- OUT NEW FORMULATION FOR ESTABLISHED, TRUSTED BRAND Twinings was founded in 1709 and introduced Earl Grey tea in 1831. The Earl Grey brand was launched in April 2011 as a new and improved product, but the original was subsequently reintroduced in August. UNDERESTIMATING CONSUMER ATTACHMENT The new product drew heavy complaints from customers on official websites and social media sites , resulting in significant negative press comment. The company misjudged the extent to which taste is a highly personal and important feature for such a traditional brand. GUIDE CONSUMERS THROUGH CHANGE Brand owners must recognise the impact on brand heritage when considering product reformulations and ensure that changes are fully explained. Social media provides a useful forum for brand owners to communicate with consumers but can also be a convenient focus for consumer discontent. FAILURE 26 WKD Purple and Lucozade Building incremental sales with desirable flavor extensions HOW? WHAT? TAKE- OUT TESTING THE WATER: ASSESSING CONSUMER SENTIMENT AND SALES PERFORMANCE Both extensions generated high levels of interest in the respective pre-launch research. Both utilized the existing strength of iconic [parent] brands to enhance the credibility and allure of the new offerings. FLAVOR INNOVATION TO BUILD MOMENTUM WKD Purple and Lucozade Energy Blackcurrant were introduced in Q1 2011 with similar aims: to drive sales incremental to their respective categories. WKD Purple has become a permanent fixture in the WKD brand stable. For Lucozade, flavor extensions remain an innovation tactic having worked so well. FLAVOR PORTFOLIO MANAGEMENT IS CRITICAL IN GROWING CATEGORIES. SO TOO IS LISTENING TO, AND ACTING ON, CONSUMER FEEDBACK Listening and responding to customers is so basic and yet so fundamental. Flavor alone can often determine brand success. SUCCESS 27 Vaalia Innergy Balancing emotional and rational appeal WHAT? WHY? TAKE- OUT HEALTH DRINK BOASTING TWO TARGETED BENEFITS Vaalia Innergy is a probiotic drink that supports both digestive and immunity health. The product was awarded the Best new functional dairy product award in recognition of its innovation. CONUSMERS ARE INCREASINGLY PURSUING TARGETED HEALTH SOLUTIONS A significant proportion of consumers now actively buys food and drinks that claim to improve digestive and immunity health. An even greater proportion is interested in, but not actively buying, these products. ADDRESSING BOTH EMOTIONAL AND RATIONAL PURCHASE MOTIVATIONS IS IMPORTANT Rational reasoning can persuade consumers that a product will work. Aspirational marketing creates the anticipation that can ultimately drive behavioral change among more resistant consumers. Best new functional dairy product: SUCCESS 28 Densia Benefiting from fast growth in incomes and changes in diets WHAT? WHY? TAKE- OUT YOGURT BOASTING CALCIUM BENEFITS Densia is the newest yogurt launched by Danone in Brazil, targeting women over 30. It contains a double dose of calcium compared to other traditional yogurts, and vitamin D to help the absorption of calcium in the body. HEALTH-ORIENTED CONSUMERS HAVE SOPHISTICATED DIETS TO ADDRESS SPECIFIC ISSUES Tapping into the revolutionary launch of Activia in 2004 yogurt with digestive benefits targeted at women Danone wanted to increase sales in Brazil by 20% in 2011. According to the Brazilian Osteoporosis Study, nine in ten women in Brazil do not consume enough of calcium. POWERFUL PRODUCT INNOVATION NEEDS TO BE COMBINED WITH STRONG MARKETING Aspiration-driven consumers in Brazil enjoy new product experiences. However, they need to be convinced that the product represents true value for money. Strong marketing campaigns promote brand awareness while awakening consumers emotional needs, stimulating purchase. Densia yogurt supports the Steady and Strong campaign against osteoporosis, ideated by the Brazilian Society of Clinical Densitometry (SBDens), the Brazilian Society of Osteoporosis (SOBRAO), and the Brazilian Society of bone and mineral metabolism studies (SOBEMOM) . SUCCESS 29 Theme five: Beware the halo effect The introduction section highlighted the negative implications of the halo effect of being overly influenced by a high performer. This short section focuses exclusively on examples of failures. In these instances, the brands in question made ill- fated decisions seemingly based on the previous success of the concepts, brands or individuals against which the respective innovations were anchored.
MGD 64 Lemonade was a product which went after the holy grail the female beer drinker. The lemonade had a less bitter taste than ordinary beer to reflect this, as well as a low calorie content. However, the softness of the taste only served to lessen the authenticity of the beer, greatly reducing its appeal to both genders.
Understanding what halo effects that may inhibit your brand is a critical route to success. For example, organic products have had such a halo for years. While desirable to some consumers, may automatically overlook organic brands because they deem them to be expensive. Appreciating this, Rachels removed the word Organic from its brand name, instead focusing on the way it is produced. Cases in this section: (click to navigate)
Diet Pepsi Skinny Can
Stella Artois Cidre
Rachels and Ellas Kitchen
MGD 64 Lemonade 30 Diet Pepsi Skinny Can Diluting the impact of packaging innovation WHAT? WHY? TAKE- OUT NEW PACK DESIGN New packing format for Diet Pepsi brand supplied in 12 oz format. Presented as a taller, stylish product version and launched in February 2011 to coincide with New York Fashion Week. LAUNCH ATTRACTS NEGATIVE PUBLICITY Although the new packaging shape was admired, the overall marketing campaign was less well received. The use of the tem Skinny Can and the campaigns associated celebration of tall, beautiful women found little favor with health bodies, media commentators and consumers alike. CPG MANUFACTURERS MUST TAKE STOCK OF WHAT EVERY ASPECTS OF A PRODUCT SAYS ABOUT THEM Packaging has an important role to play in developing an overall brand image. Marketers should ensure that product repositioning is aligned with the brand image they want to portray. FAILURE 31 Stella Artois Cidre Leveraging alcohol brands across sectors WHAT? WHY? TAKE- OUT SUMMERTIME LAUNCH FOR CIDER In April 2011, ABInBev UK Ltd launch a new Cidre (Cider) under its Stella Artois brand name, specifically for the UK market. The product was made available in a 568ml glass bottle, and a 440ml metal can. AS BEER SALES DECLINE IN THE UK, CIDER SALES ARE BOOMING Beer sales in the UK have been in decline as younger consumers increasingly look to cider and spirits. In the face of declining sales, ABInBev looked to the burgeoning cider category, adjacent to the beer category, to drive brand sales. CHANGING MARKET DYNAMICS INTENSIFIES THE NEED FOR PORTFOLIO MANAGMENT Leveraging brands across alcoholic beverage sectors highlights the importance of the brand in the UK. Cidre highlights how the product story and provenance is increasingly superseding heritage in alcoholic beverage product marketing in developed markets. SUCCESS 32 Rachels and Ellas Kitchen Making organic merely a supporting or even background message HOW? WHY? TAKE- OUT ENSURING ORGANIC CREDENTIALS SUPPORT, RATHER THAN LEAD, THE VALUE PROPOSITION In 2009, Rachels Organic dropped the word Organic from the brand name. In 2011, the brand is defying sector norms with strong growth. Likewise, Ella's Kitchen toned down the organic message in a recent packaging revamp. FRUGAL AND SKEPTICAL CONSUMERS ARE FINDING REASONS TO SWITCH FROM ORGANICS Sales of organic food in the UK have fallen as value conscious consumers, unconvinced about the organic moniker, overlook the category. Quite simply, organic is seen in some categories as an unnecessary expense. THE ORGANIC MONIKER ALONE WILL RARELY BE ENOUGH TO ENTICE LONG TERM LOYALTY Organic production and the positive connotations surrounding that should be just part of the price premium justification. It starts with a great product, organic or not. Organic food and drinks must be delicious, well-packaged and competitively priced. SUCCESS 33 MGD 64 Lemonade Failing with flavor in the beer category WHAT? WHY? TAKE- OUT A LOW CALORIE FLAVORED BEER In May 2011, Miller MGD 64 Lemonade beer, a limited edition summer-time low-calorie beer, designed to compete more with summer spirits, was launched in the US by Miller Coors. MGD 64 Lemonade was discontinued after less than three months on the market.
FEMALE DRINKERS ARE AN UNDER REPRESENTED DEMOGRAPHIC IN US BEER The product was targeted towards 24-34 year olds and skewed more female than heavier beers. With a sweeter taste and only 64 calories, the brand was designed to broaden beers appeal. DISTINGUISHING BETWEEN A FLAVORED BEER AND BEER WITH FLAVOR Taste is one of the key reasons why female consumers shun beer, finding the bitterness too intense. The product aimed to lower the bitter taste of beer for women but was perhaps seen as lacking in authenticity relative to craft beer or Hard Lemonade. FAILURE 34 Theme six: Brand relevance The following examples are testament to the importance of delivering to consumers exactly what they want, when and where they want it. By doing this, and minimizing customers' time and effort, companies can reap significant rewards
The examples also highlight that the idea of products being lifestyle supporting is especially important in the current economic austerity.
In nearly all cases, the brands have performed well because the product offering has been adjusted to reflect consumers changing circumstances or because the positioning exudes relevance.
Therefore, many of the examples are testament to great marketing as much as they are about the inherent innovativeness of the actual product features/benefits. Cases in this section: (click to navigate)
Daloon
Minute Maid Pulpy
HP Guinness Sauce
Fat Foam
Yellow Tail
Budweiser
Vitasoy 35 WHAT? WHY? TAKE- OUT DALOON HAS REVISED ITS PRODUCT PORTFOLIO Daloon has revised its range of ethnic mini dishes, improving the filo pastry of its Chinese dishes and looking to give its onion bhajis a more authentic positioning. Sales of the brand rocketed in the aftermath of the new and improved range being released. QUALITY AND VALUE HAVE BECOME PIVOTAL Consumers are socializing at-home more regularly and feel reassured that the mini dishes offer a level of quality associated with foodservice dining occasions. The products are also presented in a frozen format which appeals to consumers concerned about throwing away food that is past its sell-by date. CONSUMERS ARE LOOKING TO SAVE MONEY WITHOUT COMPROMISING THE OCCASION The majority of UK consumers do not believe that freezing food compromises taste. Consumers are looking to make socializing occasions more cost effective, while remaining reluctant to sacrifice the quality associated with eating out at restaurants. Daloon Improving sensory attributes in the frozen food sector SUCCESS 36 Minute Maid Pulpy A blueprint for successful regional R&D investment WHAT? WHY? TAKE- OUT JUICE BRAND TAILORED SPECIFICALLY FOR THE CHINESE CONSUMER In 2011, just five years after it was launched, it was announced that the Minute Maid Pulpy brand had achieved annual global retail sales of more than $1bn. Initially launched in China, the brand is now among the major juice brands in regions across the world. WESTERN MANUFACTURERS ARE INCREASINGLY SEEKING LOCAL REGIONAL R&D SOLUTIONS The Minute Maid Pulpy brand was developed at Coca-Colas Shanghai R&D centre and tailored to meet the specific needs and demands of the Chinese consumer. The launch has highlighted the companys commitment to developing new products for local markets.
WESTERN BRANDS CAN NO LONGER JUST EXPECT BRANDS TO TRANSLATE TO EMERGING MARKETS Rising living standards, contrasting cultures and the growth of regional players are making it difficult for Western brands to gain success in emerging markets. Reverse innovation is a trend that presents significant long term opportunities.
SUCCESS 37 HP Guinness Sauce Failing to create engagement among consumers WHAT? WHY? TAKE- OUT HP LAUNCHED A SAUCE IN COMBINATION WITH GUINNESS The product is an attempt to tap into the popularity of both the HP and the Guinness brands. The sauce is positioned primarily at males in their 20s and 30s many of them potential Guinness drinkers. GROWTH IN SAUCES LIES OUTSIDE THE BROWN SAUCE SUB-CATEGORY In the UK, the brown sauce sub-category is stagnant compared to others such as BBQ sauce. However, consumers have yet to respond to marketing initiatives by demonstrating a visible love for the product. BRAND NAMES ALONE ARE RARELY ENOUGH TO FULLY ENGAGE CONSUMERS While brand fans tend to experiment with extensions, they will not continue this in the long-term if the product does not satisfy. The internet is a powerful medium for engagement brands need to utilize it to its fullest potential. FAILURE 38 Fat Foam Demonstrating that private labels can lead the way in innovation WHY? HOW? TAKE- OUT OVERCOMING THE HIGH BRAND LOYALTY THAT SHAPES THE HAIR COLORING CATEGORY Consumers are typically adverse to trying private labels and new brands in the hair colorant category due to the high perceived risk of product failure. Walmart recognized that to succeed in this market with a private label offering, innovation would be key. MAXIMIZING THE PRIVATE LABEL THREAT WITH A FIRST TO MARKET STRATEGY Walmart launched Fat Foam onto the US haircare market more than six months ahead of its national brand competitors. Simply being first to market enhanced the perceived exclusivity and value of its private label proposition.
THE PRIVATE LABEL THREAT CANNOT BE IGNORED Private labels are competing more intensively with national brands for first mover innovation and consumer choice. Manufacturers are under growing pressure to create more exclusive versions of branded products to increase their (perceived) distance from private labels. SUCCESS 39 Demystifying wine for the Chinese consumer WHAT? WHY? TAKE- OUT AUSTRALIAN WINE BRAND GROWING IN CHINA In 2008, Yellow Tail, an Australian grape-based wine brand from Casella Wines, was launched in China. Elements of packaging were modified for the Chinese market to aid brand recognition and drive range differentiation. TECTONIC SHIFT IN THE WINE MARKET TOWARDS EMERGING MARKETS The growing middle class consumer base with greater disposable income is increasingly looking to display their wealth with western brands. Greater affluence is manifested in a greater imported wine consumption . ALTERNATIVE BRAND COMMUNICATION IS REQUIRED IN CHINA Consumers education into wine, via product marketing, is vital to drive wine consumption in China. Easy to recognize packaging and the flavor profile are the two key drivers of brand success in China.
Yellow Tail SUCCESS 40 WHAT? WHY? TAKE- OUT SALES OF BUDWEISER ARE DECLINING IN ITS HOME MARKET Budweiser has witnessed a massive decline in sales of its flagship product in the US off-trade market over the last six years. The fall has been despite promotional campaigns aimed at appeal of the brand among younger drinkers. LIGHTER AND IMPORTED BEERS ARE RISING As consumers become more attentive to their weight and dietary patterns, they are turning to low calorie beers more often, particularly as they do not believe enjoyment will be compromised The importance of social status is also driving sales of imported and craft beers. EVEN THE MOST ESTABLISHED BRAND CAN BECOME DATED Evolving attitudes and behaviors means that even the most established of brands can become misaligned with consumer need states. This means that heritage and pricing strategies alone are not enough to maintain brand equity and consumer loyalty. Budweiser Losing share to import and low calorie alternatives FAILURE 41 Vitasoy Enhancing the relevance of a heritage brand WHAT? HOW? TAKE- OUT A HOUSEHOLD NAME THAT LACKED RELEVANCE Vitasoy is an established brand of soy drink in Hong Kong. The brand enjoyed a remote relationship with consumers in their 20s, and was tasked with engaging and creating lifelong relationships with this segment UPDATING A TRADITIONAL MEDIUM Vitasoy introduced limited edition packaging with 70 different greeting messages that consumers could give to their friends and loved ones The brand also launched customizable packaging that allowed consumers to create personal messages USE PRODUCT CONSUMPTION AS A VEHICLE FOR SELF-EXPRESSION Consumers place a great deal of importance on choosing brands that reflect their personality Brands that inspire consumers and nurture their creativity are more likely to establish long-term relationships with them SUCCESS 42 Theme seven: Winning from white space White space is simply unoccupied space in the market that is defined in terms of unmet consumer needs or needs that are not totally fulfilled by existing products in the landscape.
White space can be prevalent because current products do not perform a particular function that a consumer needs. It can also represent emotional space; i.e. products not having an all- important emotional draw for consumers.
The examples here show that even in an increasingly cluttered segment such as yogurt, there are opportunities to carve out a growth area (e.g. Chobanis Greek yogurt).
The cases also illustrate that just because a brand is a market leader, it may not be fulfilling important consumer needs associated with that given category. Cases in this section: (click to navigate)
Vita Coco
GoodBelly
Chobani
U By Kotex
LOreal
Yum! Brands in China
Tide Dry Cleaners
Kelloggs Krave
Wodka Vodka 43 WHAT? WHY? TAKE- OUT VITA COCO DOUBLED ITS YEAR-ON-YEAR SALES Vita Coco continues to increase its portfolio of coconut water beverages with new flavors and has launched its first nationwide advertising campaign in the US. The brand has more than doubled its year-on-year revenue in the rapidly growing US coconut water market. A CROSSOVER OF NATURAL AND FUNCTIONAL Coconut water is linked with an array of health benefits and offers consumers additional nutrition benefits without the use of artificial ingredients in formulation. Moreover, the use of celebrity investors and ambassadors has helped boost the brands appeal among image-conscious younger consumers. NEW HEALTH TRENDS ARE ALWAYS EMERGING IN THE US Although consumed in South America for decades, the US coconut water market is a functional beverage market which is in its relative infancy. The use of celebrity endorsement and promotion of an array of health benefits highlights how Americans are still responsive to the emergence of new health fads. Vita Coco Witnessing rapid growth in a new market SUCCESS 44 WHAT? WHY? TAKE- OUT A PROBIOTIC RECORDING LARGE SALES GROWTH GoodBelly is a non-dairy probiotic beverage that has been launched in the US , achieving impressive growth rates. The brands positive performance has come despite minimal investment in advertising, with word-of- mouth relied on as its main marketing channel. FLAVOR AND SIMPLE MARKETING RAISE APPEAL The formulation of probiotics in a juice means more scope for the brand to boast product to boast a variety of flavors. This means that the drink is not positioned purely for functional purposes as with some probiotics. Simplified and humorous marketing has helped the brand to address a serious issue in a lighter manner. ATTENTION TO DIGESTIVE HEALTH IS RISING The number of US consumers suffering from gut health problems is growing and will continue to do so. More awareness is being given to an area of health that previously had much stigma attached to it. Products that offer taste as well as easy-to-understand functional benefits are well placed to perform well. GoodBelly Targeting gut health sufferers in a fun and simple manner SUCCESS 45 Chobani Changing perceptions to take on the big players WHAT? WHY? TAKE- OUT GREEK YOGURT HAS INVIGORATED THE ENTIRE CATEGORY DUE TO ITS HEALTH CREDENTIALS It is comparatively healthy compared to traditional yogurt favorites in the US. Brand heritage has been used as a key differentiator and a means of communicating health benefits. CONSUMERS ARE SEEKING OUT INDULGENCES THAT LESSEN FEELINGS OF GUILT An increasingly educated consumer is becoming more disposed to feelings of guilt after eating or drinking something perceived to be bad for them. Guilt-free indulgences are therefore highly sought-after as a means of overcoming this growing problem. EVEN ESTABLISHED MARKET LEADERS ARE VULNERABLE TO NEW PRODUCTS THAT SATISFY VERY REAL CONSUMER NEEDS Consumer needs are being met in new ways all the time. Failing to identify potential through understanding what consumers want can prove disastrous. SUCCESS 46 U By Kotex Bringing life to a sleeper brand by challenging category norms WHY? HOW? TAKE- OUT KOTEX HAD AQUIRED A DATED BRAND IMAGE WHICH LACKED CONSUMER APPEAL Despite inventing the feminine hygiene category back in 1920, the Kotex brand had experienced category decline and share erosion in recent years. The brand had fallen foul of an old-fashion image and was failing to stand out amid rising competition. USING BOLD BRAND DESIGN AND MARKETING TO STAND OUT AMONG CATEGORY CONVENTIONS Kotex used unconventional packaging designs coupled with a franker tone of marketing to achieve standout appeal among a younger audience. Breaking through category taboos and offering product relevance has revived Kotexs consumer relations.
BRANDS SHOULD NOT OVERLOOK THE IMPACT OF DESIGN IN THE MARKETING MIX Packaging forms an integral part of a brands overall image and allure, particularly when facing a differentiation challenge in an overcrowded market. If leveraged effectively, packaging will serve to create more emotive consumer-brand engagements. SUCCESS 47 LOreal Adopting a new strategy for growth WHAT? HOW? TAKE- OUT A BUMPER 2011 FOR LOREAL LOreal posted impressive growth of 5.8% in North America in the first half of 2011, markedly ahead of the 3.5% growth forecast for the US beauty market. LOreal even achieved growth in segments such as salon hair care, which experienced broader market declines.
A THREE-PRONGED STRATEGY TO FUEL MARKET GROWTH LOreals 2011 market success was due, in large part, to its focus on the US market, coordinated marketing across all brands, and increased digital marketing. This three-pronged strategic approach aimed to make the company both stronger and more flexible.
BREAKING RANKS WITH GLOBAL COMPETITORS CAN ENHANCE MARKET FOOTHOLD In an overcrowded and competitive market landscape, a differentiation strategy is key to brand success. Ultimately it will be brands that distinguish their company strategy from their competitors that can hope to gain market share.
SUCCESS 48 Yum! Brands in China The benefits of acting local in a complex and diverse emerging market WHAT? WHY? TAKE- OUT ADOPTING A LOCAL APPROACH TO A GLOBAL EXPANSION Yum! has sought to expand rapidly in the lucrative Chinese foodservice market. It has added local dishes to its menus in China, as well as opening foodservice outlets which serve more traditional Chinese cuisine. CONSUMERS RESPOND TO BRANDS THAT UNDERSTAND THEIR PREFERENCES AND NEEDS Menus which account for local tastes and delicacies have ensured that Chinese consumers feel they can relate to traditionally Western brands. This is especially vital as Chinese consumers place a large amount of importance on food being local. CONSUMERS DO NOT WANT TO BE TREATED AS ONE HOMOGENOUS GROUP While consumers are often drawn to quick service restaurants for common reasons (such as convenience and value) they all have their own preferences. Individualism is an important trend that is growing in significance, with this example demonstrating why. SUCCESS 49 Tide Dry Cleaners Innovative expansion of an iconic brand WHAT? WHY? TAKE- OUT A SUPRISING FORAY INTO THE DRY CLEANING BUSINESS Procter and Gamble (P&G) ventured into the US dry cleaning industry with the launch of Tide Dry Cleaners. With no expertise running a retail operation, P&G collaborated with Cisco to build its store concept. CONSUMERS ARE CALLING FOR A SUPERIOR STANDARD OF DRY CLEANING Brand research showed US consumers to be largely dissatisfied with their current dry cleaning service, hinting of a market opportunity for the Tide brand. The aim was to develop a new retail concept that differentiated Tide from typical dry cleaning stores.
BRANDS IN SATURATED MARKETS SHOULD LOOK TO EXPAND BEYOND THEIR CORE COMPETENCIES Bold forays into new industries can serve to deepen consumer loyalties to a brand, while simultaneously minimizing the risk of cannibalization . This usually requires collaboration with partners that have expertise in the new target category/industry.
Tide Dry Cleaners was the Ultimate Hub Prize Winner (best of the best) in the 2011 Hub Prize Competition for excellence and innovation in retail. Tide was selected from a competitive pool of 80 applicants. SUCCESS 50 Kelloggs Krave Capitalizing on white-space in a highly mature market segment HOW? WHY? TAKE- OUT A DEDICATED FOCUS ON INDULGENCE AND ENGAGING SOCIAL MEDIA EXECUTION Borrowing from one of its French brands, Kelloggs focused purely on taste and enjoyment with Krave. Recognizing the pervasive role of social media in young adult lifestyles, Krave delivered deeper levels of brand engagement through sustained social media activity.
A NEED TO ENTICE NEW OR LAPSED CUSTOMERS UK consumers are buying less cereal , turning to other breakfast alternatives including yoghurt, cereal bars and porridge oats. The transition from tween and teen years into young adult life is a further challenge. This cohort outgrows their childhood favorites and thus drop out of cereals. LARGE COMPANIES IN PARTICULAR CAN SEIZE AND ADAPT PRE-EXISTING BRANDS TO PROFIT FROM WHITE-SPACE OPPORTUNITIES ELSEWHERE This partly explains why going forward, Kellogg's planned strategy for the US is to take brands successful in one market and launch in another. Krave has been labelled a proven idea to drive Kelloggs innovation-led growth in 2012 For 2012, we expect nearly $900 million in innovation, driven by proven ideas such as Krave cereal in the US Kelloggs President and CEO, quoted at the Kellogg Q3 November 2011 Earnings Call SUCCESS 51 Wodka Vodka Providing affordable luxury WHAT? WHY? TAKE- OUT ALCOHOLIC SPIRIT BOASTING DIFFERENTIATED AFFORDABLE PREMIUM POSITIONING Wodka Vodka boasts a differentiated affordable luxury positioning, holding strong taste credentials but at the same time appealing to a more frugal consumer. It has started strongly since its launch in the US gaining particular resonance among the embattled on-trade.
WODKA HAS BEEN SUCCESSFUL IN COMMUNICATING ITS UNIQUE POSITIONING Wodka has successfully exploited the trend towards affordable luxury, successfully bringing a product to the market with good taste at a low price point. The brand has also been adept at communicating its credentials to consumers.
A MORE FRUGAL CONSUMER IS LESS ENAMOURED BY PREMIUM BRAND IMAGE Evolving value perceptions can negatively impact brands that rely heavily on premium brand image The emergence of affordable premium vodka brands such as Wodka and Sobieski has the potential to significantly alter market dynamics in the category. Gold Medal: The Beverage Tasting Institute: SUCCESS 52 Theme eight: Values driven branding As consumers have moved beyond merely satisfying basic safety needs, brands choice is more often directed by how they align with their personal values. Authentic brands in particular can effectively tap into this consumption orientation as consumers proactively seek out what is genuine or real.
Consumers want more social responsibility from companies and each other as a critical mass develops in terms of consumer understanding, and willingness to participate will drive corporate citizenship
These consumer and social realities create opportunities for companies and brands that effectively demonstrate a values driven approach, while still delivering core product benefits associated with convenience, health and sensory expectations. Strong social missions will correlate with success if executed in the right way
Many of the cases presented here show that ethicality and environmentalism can be a win-win scenario in terms of profitability and doing good. Cases in this section: (click to navigate)
Coca-Cola PlantBottle
Anchor Butter
Repblica Coffee
Johnnie Walker
Colgate Smile Campaign
Breckenridge Craft Beer
Havana Club 53 Coca-Cola PlantBottle Providing a lead on sustainability through packaging innovation WHY? WHAT? TAKE- OUT DEMONSTRATING LEADERSHIP IN SUSTAINABLE PACKAGING DEVELOPMENT The product taps into consumer demand for sustainable packaging solutions. Emphasis on renewable resources and commitment to recyclability demonstrates a holistic approach to overall issue of sustainability. NEW SUSTAINABLE PACKAGING FORMAT FOR SOFT DRINKS ICON Coca Cola are gradually introducing a new packaging material comprising 30% plant-based sources and 70% recycled plastic (PET polyethylene terephthalate). The new packaging format is 100% compatible with existing recycling scheme. PACKAGING CAN SYMBOLIZE CORPORATE INTENT A combination of innovative packaging technology and effective marketing can act as a potent symbol for a companys whole approach to sustainability. However, the sustainable landscape is extremely competitive. Good ideas are likely to be eventually superseded, so improvement must be continuous. SUCCESS 54 Anchor Butter Reigniting consumers brand affection with an emphasis on brand heritage HOW? WHY? TAKE- OUT SIMPLE AND TRADITIONAL MARKETING TO REVITALIZE A BRAND Anchor revived a popular TV ad, de-emphasizing its New Zealand origins and instead focused on brand heritage. A new pack design exuded an aura of a cotemporary classic further complemented the brand revitalization. SHAKING CONSUMERS FROM MAKING LOW- INVOLVEMENT, PRICE-DRIVEN CHOICES The Arla-owned brand recognized that butter is a largely prosaic, price-driven choice for UK consumers. Falling brand share in a stagnating market served as a call- to-action for Anchor, which astutely recognized the unfulfilled potential of the latent brand equity. BRANDS MUST CONTINUALLY REFRESH TO BENEFIT FROM LATENT CONSUMER AFFECTION Fresh marketing and product design can reignite consumers emotional attachment to any given brand. But it requires investment and an astute awareness of what brand messages best resonate with consumers. Getting this right can rapidly influence purchase intent. 2011 marketing design awards winner: food and household (fmcg products) Marketing society awards for excellence 2011: brand revitalisation (highly commended) SUCCESS 55 Repblica Coffee Combining connoisseurship with a conscience WHAT? WHY? TAKE- OUT COFFEE THAT TICKS ALL THE ETHICAL BOXES Repblica Coffee has a unique positioning as the only coffee company with an entire 100% Fairtrade and 100% organic range, as well as carbon neutral status. A specialty coffee expert was recruited to develop a superior roast profile and exceptional flavor. ETHICAL CREDENTIALS ARE INCREASINGLY INFLUENTIAL FOR CONSUMERS Consumers are more aware of environmental and ethical concepts and feel growing pressure to change the way they live. However, they are not prepared to forfeit product enjoyment for ethical benefits. ETHICAL BENEFITS SHOULD COMPLEMENT AN ENJOYABLE PRODUCT EXPERIENCE Ultimately, consumers will nearly always prioritize sensory appeal over ethical benefits. While ethics may first attract consumers to a brand, quality and taste are the keys to ensuring repeat purchase. SUCCESS 56 Johnnie Walker Tapping into the emerging consumerist society WHAT? WHY? TAKE- OUT A WHISKY INSPIRED BY TRADITION Johnnie Walker, a premium Scotch whisky brand, has been on the market in China for many years. The explosion of wealth in China with a burgeoning middle class has in recent years propelled Chinese sales of the brand, while sales in core western market have been affected by the economic malaise. CONSUMERS UNRELENTING FAVOR FOR BRANDS WHICH REPRESENT THEIR LIFESTYLE The Chinese mainland is set to be the fastest- expanding market for luxury goods this year and the world's third largest by 2015. Brand consumption has a heightened sense of meaning and successful brands are aspirational. SELF CONGRUENT BRANDING FULFILLS CHINESE ASPIRATIONAL CONSUMPTION NEEDS Experiential marketing has proven to be a vital weapon in driving brand engagement in China. Consumers often attribute higher status to products that reflect their lifestyle and are suitable for gifting. SUCCESS 57 Colgate Smile Campaign Combining digital and outdoor advertising WHAT? HOW? TAKE- OUT BRIDGING THE GAP BETWEEN ONLINE AND OFFLINE COMMUNITIES In 2011, Colgate launched its Smile campaign in the UK, which combined social media with traditional advertising. In doing so, the campaign had a positive impact on brand image and consumer purchase discussions. MAKING BETTER USE OF FACEBOOK ACTIVITY Colgate used pictures uploaded by its Facebook Fans to create large outdoor collage posters. By linking its online community to its outdoor marketing activity, consumers were more likely to identify Colgate as a community brand. The campaign also served to grow buzz about purchase. LINK ONLINE AND TRADITIONAL MARKETING TO MAXIMIZE THE POTENTIAL OF A DIGITAL FANBASE Branded digital platforms represent an important yet still niche channel to consumer engagement. Supporting digital strategies with more tangible out- of-home initiatives will enable brands to maximise the rewards of having an online presence. SUCCESS 58 Breckenridge Craft Beer Altering the marketing mix to drive craft beer WHAT? WHY? TAKE- OUT A GROWING MICROBREWERY Founded in the 1980s Breckenridge Brewery, Colorado is 45th in size among the 1,800 U.S. craft breweries. It has a projected 2011 production of 40,000-plus barrels and is sold in Colorado and 25 other states.
AS MAINSTREAM BEER SALES DECLINE IN THE US, CRAFT ALES ARE BOOMING Mainstream beer brands have been declining as blue collar Americans have been hit by the financial crisis. Albeit from a low base, craft ales are growing, and highlighting this Breckenridge has invested in spoof TV advertising, not just relying on word of mouth. HARNESSING ABOVE THE LINE MARKETING POINTS TO A MAINSTREAMING SEGMENT The craft ale category has been built on a story of romance and provenance with local people acting as brand ambassadors, evangelizing about the brewery. However as marketing budgets have grown, TV advertising has become increasingly within reach. SUCCESS 59 WHAT? WHY? TAKE- OUT CONSUMERS UNRELENTING FAVOR FOR AUTHENTICITY Rums success has been based on its suitability for authentic cocktails and that it is easily mixable. Havana Club uses Cuban artists and musicians in its marketing campaign and has benefited from the growth in Cuban tourism. PERCEPTIONS OF ORIGIN IS A VITAL COMPONENT OF SUCCESSFUL BRANDING As a brand from an emerging market, its success turns the traditional discourse of western-led innovation in emerging markets on its head. Its link with Cuban culture and lifestyle has been at the forefront of the brands success in western markets.
Havana Club Reverse innovation: turning a Cuban brand into a global success A RUM FAMED FOR ITS CUBAN HERITAGE Havana Club, a white and golden rum brand, is part owned by the Cuban government and part by Pernod Ricard. It is strongly associated with Cuban culture. Havana Club is widely drunk in Cuba, but much of its growth has come from export markets. Indeed, it is one of Cubas few international brands.
SUCCESS 60 Theme nine: Customer involvement Are you offering ways for people to express themselves through the brand? Individualistic and creative consumers are looking for new ways to be recognized through creative expression and are thus becoming heavily engaged in the product creation business.
Providing consumers, especially younger cohorts, with an opportunity to create, interact and engage with products and each other is now an important component of successful marketing.
The following examples also demonstrate the importance of something altogether more simple: ensuring that you have listened to and appropriately involved the consumer in the product development process. The derived insights will better enable businesses to adapt to, as well as compete in, an ever- changing environment.
Not only does it help to ensure that the products and services are aligned with consumer priorities, but it can also lead to unprompted brand advocation and higher brand engagement. Cases in this section: (click to navigate)
Whiskas Earster Cats
Olay UV Monitor 61 Whiskas Earster Cats Using connective technology to display the fun side of a brand WHAT? WHY? TAKE- OUT WHISKAS LAUNCHED A MOBILE APP THAT ENCOURAGED CONSUMERS TO SHARE PICTURES OF THEIR CATS Users of the app can take pictures of their cats, and affix funny novelty ears to them. They have the ability to share these pictures with both friends and strangers using mobile galleries. CONSUMERS ENJOY THE ABILITY TO SHARE WHAT IS IMPORTANT TO THEM IN LIFE Sharing is a huge feature of contemporary society - many consumers have their own brand online. The app appealed to the irreverent side of consumers fulfilling a desire to have fun without feeling overwhelmed by brand advertising. BRANDS CAN USE THE NOVEL AND THE IRREVERANT TO BOOST THEIR OWN IMAGE Consumers often use technology to have fun, unwind, or simply waste time, due to the sheer number of options available to them. Therefore, brands which can facilitate this in a genuinely engaging way can resonate with consumers. Best Use of Mobile Media in Advertising award winner, 2011 SUCCESS 62 Olay UV Monitor Engaging consumers with more personalized marketing tactics WHAT? WHY? TAKE- OUT AN IPHONE APP TO DRIVE CONSUMER ENGAGEMENT AND BRAND AWARENESS In November 2010 Procter and Gamble (P&G) launched the iPhone mobile app Olay UV Monitor. The app was used to enhance consumer engagement with the Olay brand and raise awareness of the specific SPF protection benefits of its products. SPF PROTECTION IS AN IMPORTANT YEAR ROUND CONSIDERATION FOR AUSTRALIAN CONSUMERS UV-induced skin aging and cancer are top-of-mind concerns for Australians when choosing skincare. However, with the skincare market now somewhat saturated with products claiming SPF protection benefits, brands must differentiate their offering.
PERSONALIZATION PROVIDES A ROUTE TO GREATER BRAND CREDIBILITY AND CONSUMER TRUST Consumers highly value products and services that evoke a feeling of individuality. Personalized features and benefits can provide market differentiation because they strongly align with a more compelling and distinctive brand proposition.