Exporters to project good image

of the Country abroad to

promote exports

Foreign Trade
(Development &
Regulation) Act, 1992

enduring Early settlement of

relationship with trade disputes
foreign buyers
 Nature of complaint from
Buyers
Quality

Trade
unethical Disputes
commercial Complaints Cell
dealings

non-supply
non- non-
of goods
payment adherence
after
of agreed to the
confirmatio
commissi delivery
n of the
on schedule
orders
etc
Action Against Erring Exporters
cases pertaining to export made before
19.6.1992
Non-payment of commission
supply of sub-standard goods,
non-adherence of delivery schedules,
indulgence in unethical commercial dealings

breach of contract

debar an exporter from exporting any goods

clause 7 of the Export (Control) Order
 cases Section 8
pertaining to suspend or
export on or cancel the
Importer/
after Exporter Code
19.6.1992 Number

exporter any person has interests brought

has made an of other disrepute
committed export/import in persons to the
an a manner engaged credit or
economic gravely in the goods
offence prejudicial to the imports of the
trade relations or country.
of India with any exports
foreign country
 Section 9(4)
suspend or
cancel any
Authorisation
granted

Authorisati suppression licensee has contravened

on has of facts or any law relating to Custom
been misrepresen or Foreign Exchange or the
obtained by tation Rules & Regulations
fraud
 Section 11(2)
imposition of
fiscal penalty

person attempts to make any import or export in

contravention of any provisions of the Act
 under para 13.9 of chapter 13 of the
Hand Book of Procedures A.M. 1997-
2002

direct any Registering Authority to register or

deregister an exporter

he has indulged in any form of unfair, corrupt or

fraudulent practice.
 Penal action under the Export (Quality
Control & Inspection) Act, 1963 as
amended in 1984

against exporters who do not conform to the

standards and or provisions of Act
(products have been notified for Compulsory Quality Control & Pre-
shipment Inspection )
Some more Acts governing
export from the Country
•Indian Coffee Act
•Tea Act
•Coir Industry Act
•Dangerous Drugs Act
•Customs Act. etc
 Addressing Complaints
Indian Missions abroad
Government of
ITPO
India, Ministry of
Commerce
EIA and EIC
EPC,
Chamber of Complaints DGCI&S
Commerce
& Industry
Reserve Bank of India

food items exported to USA,

Commodity Boards detentions published by USFDA
 SETTLEMENT MECHANISM
NODAL The Export Commissioner/
OFFICE Joint Director General of Foreign Trade

trade disputes Trade Disputes Cell

and complaints

Scrutinise and examine

(i) Quality (ii) Complaints other than (iii)Complaints

complaints quality complaints other than
against registered those at (I) &
exporters (ii)