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Building & Maintaining

a TEAM
Presented By
Dennis I. Blender, Ph.D.
Blender Consulting Group

school.edhole.com

Team Building

Definition
A team is an energetic group of people, committed to
achieving a common objective, who work well together,
enjoy doing so, and produce high quality results.

Team building is a process designed to create a work

climate where members can achieve work satisfaction by
directing their energy, creativity and imagination toward
improving their work and work environment.
Teamwork is characterized by the teams willingness to
examine its process so as to continuously improve itself as
a team and as individuals.

Benefits
Increased productivity, efficiency
Increased trust, respect
Better serve customers internal and external
Greater stability, security
Achievement of business objectives and personal
goals
Willingness to take risks, try new things
Greater comfort level
Clarification of goals, roles, procedures, relationships
Create collaboration and reduce competition
Better able to handle change

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Stages of Team Development

Stage 1 Testing
Team begins to form; people try to define their role
Perceptions are fine-tuned to subtle, nonverbal
messages
Conventional means of getting involved, interacting
Gradual development of personal exchanges, contact
Question to be answered
How do I fit into this team?
Do I want to be on this bus?
Stage 2

Infighting
Sorting out of personal relationships
Alliances are formed
Leader is watched and evaluated by members
Questions to be answered
Who controls the team?
How is control exercised?
What happens to delinquents?
Who stays on the bus? Who gets off the bus?

Stage 3 Getting Organized

People want to work together commitment to the
common goal
Each member recognizes mutual support and interest
Listening and respect increases
Problems are handled creatively, flexibly,
constructively
Questions to be answered
How do we get the work done and get better?
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Where do we sit on the bus?

Stage 4

Mature Closeness
Members develop rapport and closeness
Members extend themselves for their colleagues
Informality becomes the norm
Individual roles, contributions are recognized, secured
Observers are aware of the teams closeness
Questions to be answered
How do we stay together?
Where do we go from here?
Where else can the bus go?

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Effective Team Characteristics

Clear &
Elevated
Goal
Results Driven
Structure

Principled
Leadership

External
Support &
Recognition

Team
Excellence

Standards
Of
Excellence

Competent
Team
Members

Unified
Commitment
Collaborative
Climate

school.edhole.com
Blender Consulting Group

Effective Team Characteristics

Clear & Elevated Goal
Goal to be achieved or purpose to be served
Worthwhile and challenging objective
Clear consequences connected with achievement
Compelling enough to create a team identity
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Results-Driven Structure
A team design determined by results to be achieved
Clear lines of authority and accountability
Methods for monitoring individual performance and
providing feedback
Decision-making process encourages fact-based
judgments
Communication system:
Information is easily accessible
Credible sources of information
Informal opportunities to raise issues
Methods for documenting issues and decisions
Blender Consulting Group

school.edhole.com

Continued.
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Competent Team Members
Possess essential skills and abilities to accomplish
objectives
Individuals demonstrate strong desire to contribute
Members are confident in the abilities of each other
Individuals capable of collaborating effectively with
each other
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Effective Team Characteristics

Unified Commitment
Achieving the team goal is a higher priority than any
individual objective
Personal success is achieved through team success
Willingness to devote whatever effort is necessary
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Collaborative Climate
Members trust each other to share information,
perceptions and feedback
Members compensate for each others shortcomings
Members trust each other to act competently and
responsibly
The team embraces a common set of guiding values
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school.edhole.com

Blender Consulting Group

Effective Team Characteristics

Standards of Excellence
High standards established
Members require each other to perform according to
the standards
The team exerts pressure on members to improve
performance
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External Support and Recognition
Availability of necessary resources
Support from critical constituencies
Sufficient recognition for accomplishments
Reward and recognition system
Clearly defined
Viewed as appropriate
Tied to individual performance
Tied to team performance
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Continued
Principled Leadership
Provides the necessary autonomy to achieve
results
Willing to confront inadequate performance
Presents challenging opportunities which stretch
individual abilities
Recognizes and rewards superior performance
Open to new ideas and information
Influential with outside constituents
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