Storage Software Ordering and Entitlement Smarter Systems for a Smarter Planet 2010 IBM Corporation 2 Ordering IBM Storage Solutions can be a challenge IBM Storage Solutions Two brands (System Storage and Tivoli Storage) Two ordering systems (AAS and PPA) Two pricers (STG and SWG) eConfig ePricer AAS PPA PPA Subscription & Support software maintenance renewal Choose the AAS route for your HW+SW solution and miss a robust process for managing ongoing software maintenance renewals Choose the PPA route for the SW portion of your solution and miss config and pricing assistance for the solution Smarter Systems for a Smarter Planet 2010 IBM Corporation 3 and have the software maintenance entitlements automatically created in PPA. Beginning October 7, 2010 We have integrated the best of both worlds IBM Configurator for e-business (eConfig) IBM Pricer for e-business (ePricer) AAS solution ordering for hardware and software IBM Passport Advantage Subscription & Support for software entitlement management and renewal eConfig ePricer AAS PPA PPA Subscription & Support software maintenance renewal Choose the AAS route for your HW+SW solution Smarter Systems for a Smarter Planet 2010 IBM Corporation 4 Beginning October 7, 2010 What changed? eConfig updates to identify many Storage Software products and automatically entitle the software maintenance in Passport Advantage Express Since the entitlement is now in Passport Advantage, you will be asked to provide some customer contact information during the order process (see next pages) Whats the benefit? Single Solution configuration, pricing, and ordering. Common anniversary date for software Subscription and Support renewals. Worldwide renewal process for software Subscription & Support (commonly referred to as software maintenance) Do I need to start ordering differently? Not unless you want to. All previously available ordering approaches are still available. If you choose, you will transition to the AAS route for configuring, pricing, and ordering all Storage Solutions. It provides the most robust support for getting the transaction done correctly and quickly. In the background, the software maintenance entitlements for many of the storage software products will be automatically created as PPA S&S records. Whats the catch? Clients who order IBM Software brands through Passport Advantage accumulate points that can result in deeper entitled discounts. Some IBM Storage Software is available today to be ordered directly in Passport Advantage. For these products, moving orders to AAS will result in a decrease in accumulated PPA points. Smarter Systems for a Smarter Planet 2010 IBM Corporation 5 IBM direct sales team essentials Obtain solution software end-user registration information
Sales aid Customer Registration Forms
Translated versions of the Customer Registration Form are available on the Cross Brand Solution Enablement wiki.
Forward customer registration information to your sales support / order entry team Customer Contact Information Customer Company Information Passport Advantage Site Number (if known) Company Name (full legal name) First Name Street Address Last Name City, State, Province, ZIP/Postal Code Telephone Number Country Fax Number Telephone Number Email address FaxNumber Value Added Tax Number (or country equivalent Smarter Systems for a Smarter Planet 2010 IBM Corporation 6 Business Partner Essentials IBM Distributors and IBM Solution Providers acquiring products from IBM If selling directly to an end-customer, refer customer to Program licensing terms http://www.ibm.com/software/lotus/passportadvantage/pae_agreements.html
Obtain solution software end-user registration information
Order products using your PartnerCommerce or PartnerCommerce/Servers account and provide end-customer information when prompted
Customer Contact Information Customer Company Information Passport Advantage Agreement Number (if known) Company Name (full legal name) Passport Advantage Site Number (if known) Street Address First Name City, State, Province, ZIP/Postal Code Last Name Country Telephone Number Telephone Number Fax Number FaxNumber Email address Value Added Tax Number (or equivalent) Reseller Name (if applicable) Reseller IBM Customer Number (if applicable) Smarter Systems for a Smarter Planet 2010 IBM Corporation 7 Business Partner Essentials IBM Solution Providers acquiring products from an IBM Distributor If selling directly to an end-customer, refer customer to Program licensing terms http://www.ibm.com/software/lotus/passportadvantage/pae_agreements.html
Obtain solution software end-user registration information
Provide end-customer information to your distributor with the order Customer Contact Information Customer Company Information Passport Advantage Agreement Number (if known) Company Name (full legal name) Passport Advantage Site Number (if known) Street Address First Name City, State, Province, ZIP/Postal Code Last Name Country Telephone Number Telephone Number Fax Number FaxNumber Email address Value Added Tax Number (or equivalent) Reseller Name Reseller IBM Customer Number Smarter Systems for a Smarter Planet 2010 IBM Corporation 8 Beginning October 7, 2010 Heres how PPA Subscription & Support renewal works from a customer perspective You will receive a renewal quote 75 - 90 days in advance of your next IBM Software Subscription and Support anniversary date.* To maintain active Subscription and Support, simply: Review your renewal quote immediately. Then, choose one of the following options to renew: Contact an authorized IBM Business Partner for final pricing and fulfillment Contact your IBM Renewal Rep. Sign in to Passport Advantage Online for Customers** It's that simple.
*Note: There is a WW PPA S&S Renewal sales team who works to drive closure on these quotes **Note: Passport Advantage Online renewal and ordering is available in most, but not all, countries. In some countries, you may also have the option to take advantage of Automatic or Continuous Renewal to safeguard your IBM Software Subscription and Support (and Fixed Term Licenses) against an unintended lapse in coverage. Smarter Systems for a Smarter Planet 2010 IBM Corporation 9 Beginning October 7, 2010 Available for the following software Storwize V7000 Mirroring and External Virtualization software SAN Volume Controller software family Tivoli Storage Productivity Center software family Tivoli Storage FlashCopy Manager software
Look for more IBM Storage Software to join this process in coming months
Smarter Systems for a Smarter Planet 2010 IBM Corporation 10 But what if? What if my customer already has some IBM Storage Software with AAS Software Maintenance Agreements (SWMA)? Keep using the AAS route. New S&S entitlements will be created in PPA. At the anniversary date, the existing SWMA entitlements will be converted and consolidated with the new PPA S&S entitlements. Smarter Systems for a Smarter Planet 2010 IBM Corporation 11 But what if? What if my customer already has some IBM Storage Software with AAS Software Maintenance Agreements (SWMA)? Keep using the AAS route. New S&S entitlements will be created in PPA. At the anniversary date, the existing SWMA entitlements will be converted and consolidated with the new PPA S&S entitlements. What if my customer already has all their IBM Storage Software in PPA? You can continue to order in PPA if you want. Or, you can move to the AAS route to gain eConfig / ePricer support. The new process means the new AAS orders will have their S&S entitlements added to your existing PPA S&S entitlements. Smarter Systems for a Smarter Planet 2010 IBM Corporation 12 But what if? What if my customer already has some IBM Storage Software with AAS Software Maintenance Agreements (SWMA)? Keep using the AAS route. New S&S entitlements will be created in PPA. At the anniversary date, the existing SWMA entitlements will be converted and consolidated with the new PPA S&S entitlements. What if my customer already has all their IBM Storage Software in PPA? You can continue to order in PPA if you want. Or, you can move to the AAS route to gain eConfig / ePricer support. The new process means the new AAS orders will have their S&S entitlements added to your existing PPA S&S entitlements. What if my customer has some Storage Software, say SVC or TPC, that was originally ordered in AAS with some additional capacity that was ordered in PPA? Combines the above two thoughts Smarter Systems for a Smarter Planet 2010 IBM Corporation 13 But what if? What if my customer already has some IBM Storage Software with AAS Software Maintenance Agreements (SWMA)? Keep using the AAS route. New S&S entitlements will be created in PPA. At the anniversary date, the existing SWMA entitlements will be converted and consolidated with the new PPA S&S entitlements. What if my customer already has all their IBM Storage Software in PPA? You can continue to order in PPA if you want. Or, you can move to the AAS route to gain eConfig / ePricer support. The new process means the new AAS orders will have their S&S entitlements added to your existing PPA S&S entitlements. What if my customer has some Storage Software, say SVC or TPC, that was originally ordered in AAS with some additional capacity that was ordered in PPA? Combines the above two thoughts For these cases, there is one more topic to discuss. eConfig will not have an accurate inventory of the customer environment. In order for eConfig to accurately configure additional TBs of tiered capacity software, you will need to give the starting point. Smarter Systems for a Smarter Planet 2010 IBM Corporation 14 eConfig Scenario For whatever reason, you do not have an accurate eConfig Inventory File (.crf) for your customers IBM Storage Software After talking to your customer, you learn that he has the following: 15TB of SVC Base Virtualization 15TB of SVC FlashCopy 15TB of FlashCopy Manager 15TB of Tivoli Storage Productivity Center for Disk Your customer wants to buy 15TB of additional capacity (30TB total) for all of the above Smarter Systems for a Smarter Planet 2010 IBM Corporation 15 eConfig Scenario Steps to configure the order in eConfig 1. Create a dummy base configuration file (.crf) in eConfig that represents the current customer inventory 2. Load that dummy inventory file as your starting point for adding the newly requested capacity 3. Save the resulting inventory file for future use Smarter Systems for a Smarter Planet 2010 IBM Corporation 16 Portfolio -> Add Initial Order Smarter Systems for a Smarter Planet 2010 IBM Corporation 17 Smarter Systems for a Smarter Planet 2010 IBM Corporation 18 Smarter Systems for a Smarter Planet 2010 IBM Corporation 19 Smarter Systems for a Smarter Planet 2010 IBM Corporation 20 Smarter Systems for a Smarter Planet 2010 IBM Corporation 21 Smarter Systems for a Smarter Planet 2010 IBM Corporation 22 Smarter Systems for a Smarter Planet 2010 IBM Corporation 23 Smarter Systems for a Smarter Planet 2010 IBM Corporation 24 Smarter Systems for a Smarter Planet 2010 IBM Corporation 25 Smarter Systems for a Smarter Planet 2010 IBM Corporation 26 Smarter Systems for a Smarter Planet 2010 IBM Corporation 27 Smarter Systems for a Smarter Planet 2010 IBM Corporation 28 Smarter Systems for a Smarter Planet 2010 IBM Corporation 29 Smarter Systems for a Smarter Planet 2010 IBM Corporation 30 Smarter Systems for a Smarter Planet 2010 IBM Corporation 31 Smarter Systems for a Smarter Planet 2010 IBM Corporation 32 Smarter Systems for a Smarter Planet 2010 IBM Corporation 33 Smarter Systems for a Smarter Planet 2010 IBM Corporation 34 Smarter Systems for a Smarter Planet 2010 IBM Corporation 35 Smarter Systems for a Smarter Planet 2010 IBM Corporation 36 Smarter Systems for a Smarter Planet 2010 IBM Corporation 37 Smarter Systems for a Smarter Planet 2010 IBM Corporation 38 Click this button to view Export Options Notice the 15TB base configuration, in the right tiers, we have created for each software product. At this point, prices are irrelevant. Smarter Systems for a Smarter Planet 2010 IBM Corporation 39 Smarter Systems for a Smarter Planet 2010 IBM Corporation 40 Smarter Systems for a Smarter Planet 2010 IBM Corporation 41 eConfig Scenario Steps to configure the order in eConfig 1. Create a dummy base configuration file (.crf) in eConfig that represents the current customer inventory 2. Load that dummy inventory file as your starting point for adding the newly requested capacity 3. Save the resulting inventory file for future use Smarter Systems for a Smarter Planet 2010 IBM Corporation 42 Smarter Systems for a Smarter Planet 2010 IBM Corporation 43 Smarter Systems for a Smarter Planet 2010 IBM Corporation 44 Smarter Systems for a Smarter Planet 2010 IBM Corporation 45 Smarter Systems for a Smarter Planet 2010 IBM Corporation 46 This is the base configuration (15TB) This is the new capacity that we are wanting to order (30TB total) Smarter Systems for a Smarter Planet 2010 IBM Corporation 47 Smarter Systems for a Smarter Planet 2010 IBM Corporation 48 Smarter Systems for a Smarter Planet 2010 IBM Corporation 49 Smarter Systems for a Smarter Planet 2010 IBM Corporation 50 Smarter Systems for a Smarter Planet 2010 IBM Corporation 51 Smarter Systems for a Smarter Planet 2010 IBM Corporation 52 Smarter Systems for a Smarter Planet 2010 IBM Corporation 53 Smarter Systems for a Smarter Planet 2010 IBM Corporation 54 Smarter Systems for a Smarter Planet 2010 IBM Corporation 55 Smarter Systems for a Smarter Planet 2010 IBM Corporation 56 Smarter Systems for a Smarter Planet 2010 IBM Corporation 57 And so on until you are done setting a 30TB target (Quantity) for each software product Smarter Systems for a Smarter Planet 2010 IBM Corporation 58 Smarter Systems for a Smarter Planet 2010 IBM Corporation 59 Scroll down to the Software Orders section Notice the additional 15TB capacity, in the right tiers, we have added to our base configuration. You can now submit to ePricer. Smarter Systems for a Smarter Planet 2010 IBM Corporation 60 eConfig Scenario Steps to configure the order in eConfig 1. Create a dummy base configuration file (.crf) in eConfig that represents the current customer inventory 2. Load that dummy inventory file as your starting point for adding the newly requested capacity 3. Save the resulting inventory file for future use