Emotional Intelligence

Intelligence
Typically focused on
Analytical reasoning
Verbal skills
Spatial ability
Attention
Memory
Judgement
Emotional Intelligence
Emotional intelligence refers to the leaders
ability to recognize ones own feelings and
those of others for self motivation and for
managing emotions in themselves and in
relationship with others.
Element of Emotional Intelligence
1. Self-Awareness (Personal Competence)
2. Self-Regulation (Personal Competence)
3. Self-Motivation (Personal Competence)
4. Social-Awareness (Social Competence)
5. Empathy (Social Competence)
Self awareness- You recognize your own emotions
and how they affect your thoughts and behavior,
know your strengths and weaknesses, and have
self-confidence.
Self regulation- Youre able to control impulsive
feelings and behaviors, manage your emotions in
healthy ways, take initiative, follow through on
commitments, and adapt to changing
circumstances.

Social awareness- You can understand the emotions,
needs, and concerns of other people, pick up on
emotional cues, feel comfortable socially, and
recognize the power dynamics in a group or
organization.
Empathy- The capacity to recognize feelings that are
being experienced by another sentient or semi-
sentient (in fiction writing) being.
Benefits of Emotional Intelligence
1. Survival
2. Decision Making
3. Maintaining Balance
4. Communication
5. Unity & Stability
Use of EI
Multiplies achievement by inspiring oneself
Builds leaders skills & competence
Helps in building more cohesive teams
Helps an individual to understand his/her purpose &
how it connects with organizational purpose
In a work situation workers effective use of skills &
knowledge in time depends on the effective
regulation of emotions at work.
Methods of Managing Emotions at Work
Self awareness
Control emotions
Empathy
Cooperation
Resolving conflicts
Coping with anger
Adopt win-win conflict resolution strategies
Nurture better interpersonal relationship
Maximize learning opportunities
Knowledge Management
Knowledge Management
Knowledge Management is the management of an
environment where people generate knowledge,
render it into explicit knowledge & feed it back to
the organization.
It is a process of creating, implementing &
distributing information & best practices to solve
business problems.
It involves new knowledge generation & effectively
sharing it amongst members of the organization.

DIKE Flow

Data
Information
Knowledge
Expertise
Knowledge Cycle

Create
Knowledge
Repository
Identify
Classify
Access
Use/Exploit
Collect
Organize/
Store
Share/
Disseminate
Forces Driving Knowledge Management
1. Increasing Domain Complexity: Intricacy of internal and
external processes, increased competition, and the rapid
advancement of technology all contribute to increasing
domain complexity.
2. Accelerating Market Volatility: The pace of change, or
volatility, within each market domain has increased rapidly
in the past decade.
3. Intensified Speed of Responsiveness: The time required
to take action based upon subtle changes within and across
domains is decreasing.
4. Diminishing Individual Experience: High employee
turnover rates have resulted in individuals with decision-
making authority having less tenure within their
organizations than ever before.

Organizational impact of KM