Escolar Documentos
Profissional Documentos
Cultura Documentos
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Unit Outline
• What is information? • Types of ICT
• Sources of • Business Software
Information • Costs and Benefits of
• Types of Information ICT
• Value of Information • Effects of ICT
• Uses of Information • Legislation
in Business
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Data and Information
Data: Information:
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Sources of Information
• Primary • Internal
• Secondary • External
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Primary Information
• first-hand information gathered and
processed for a particular purpose
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Secondary Information
• second-hand information gathered for one
purpose but reused for another
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Internal Information
• data and information that come from the
organisation’s own records eg sales records
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Primary Information
Advantages Disadvantages
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Internal Information
Advantages Disadvantages
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External Information
Advantages Disadvantages
• Descriptive
• Definable
• Value judgements
• Measured
• Opinions
• Expressed in figures
• Useful to analyse people’s
views
• Used for comparisons eg
target monitoring
• What can be done to improve
a service?
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Types of Information
Presentation
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Value of Information
CccOAaaT
Accurate Complete
Objective
Appropriate Concise
Timely
Available Cost-effective
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Uses of Information in
Business
• helps to monitor and control
• measures performance
Server computer:
runs server applications, often under heavy
workloads, unattended, for extended time
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Types of ICT
Personal Computers (PC):
computers found in homes and offices –
their power has increased significantly
over recent years
Computer Network:
PCs can communicate across networks
(cabled or wireless in either a LAN or
WAN)
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Local Area Network (LAN)
• computers within an organisation or
within a local area
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Wide Area Network (WAN)
• computers in remote locations are linked
by telephone lines or satellite links
• includes:
– Web pages (www) – ability to cross reference
– File transfer (ftp)
– Email facilities
– IRC (Internet Relay Chat) eg MSN
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The Internet
• can be used to advertise products
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E-commerce
• products displayed on a website
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Computer Aided Manufacture
(CAM)
• involves robots and computer-controlled machines in production
__________________________
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Business Software
• Word Processing
• Databases
• Spreadsheets
• Desk-Top Publishing
• Computer-Aided-Design (CAD)
• Presentation software
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Costs of ICT
Costs
• price of hardware/software
• staff training
• errors/glitches
• commercial espionage
• enhanced reputation
• competitive edge
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Effects of ICT on Employees
• greater productivity - fewer staff required
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Data Protection Act 1998
• obtain and process information fairly and lawfully
• not disclose the information in any way that is different from those purposes
• only hold information that is adequate, relevant and not excessive for the purposes
they require
• give individuals copies of the information held about themselves if they request it –
amending/erasing as necessary
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Copyright, Designs and Patents Act
1988
• It gives the creators of literary, dramatic, musical and artistic
works the right to control the ways in which their material may be
used.
• Only the owner, or his exclusive licensee can bring proceedings in the
courts against an infringement. 38
Freedom of Information (Scotland)
Act 2002
• The Freedom of Information Act came into
force on January 1st 2005.
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Congratulations
You have completed
in
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