Electronic Commerce

MP09394

HILDA MARY.L
OVERVIEW
 E-commerce
 Types
 Business Applications
 Benefits/ Merits
 Demerits
 conclusion
What is e-Commerce ?
 E-Commerce: the process of buying, selling, or
exchanging products, services, and information
through computer networks.
 It ranges from businesses receiving orders via
their website through to automated systems to
control the supply chain from the initial customer
contact right through to management of suppliers.
Different types of e-commerce
 Business-to-business (B2B)
 Consumer (B2C)
 Business-to-government (B2G)
 Consumer-to-consumer (C2C)
 Mobile commerce (m-commerce)
What is B2B e-commerce?
 B2B e-commerce is simply defined as
ecommerce between companies. About 80% of e-
commerce is of this type.
 Examples:
 Intel selling micro processors to Dell
 Heinz selling ketchup to Mc Donalds
What is B2C ecommerce?
 Business-to-consumer e-commerce, or commerce
between companies and consumers, involves
customers gathering information; purchasing
physical goods or information goods and, for
information goods, receiving products over an
electronic network.
 Examples:
 Dell selling me a laptop
 Mc Donalds selling me a Big Mac
What is B2G ecommerce?
 Business-to-government e-commerce or B2G is
generally defined as commerce between
companies and the public sector. It refers to the
use of the Internet for public procurement,
licensing procedures, and other government-
related operations
 Example:
 Business pay taxes, file reports, or sell goods and
services to Govt. agencies.
What is C2C ecommerce?
 Consumer-to-consumer e-commerce or C2C is
simply commerce between private individuals or
consumers.
 Example:
 Mary buying an iPod from Tom on eBay
 Me selling a car to my neighbour
What is m-commerce?
 M-commerce (mobile commerce) is the buying
and selling of goods and services through wireless
technology-i.e., handheld devices such as cellular
telephones and personal digital assistants (PDAs).
 Mobile Ticketing
 Information Services
 Mobile Banking
Role of e-commerce in Business
 Online Shopping
 Online Banking
 Online Office suite
 Online Payment system
 Online Electronic ticket
Online Shopping
Online Banking
Online Office Suite
Online Payment System
Online Electronic Ticketing
Benefits/ Merits
 Buying and selling from anywhere, anytime,
anything
 24 X 7 Operation
 Global Reach
 Cheaper to acquire new customer over the net
 e-CRM
 Retailing Customer’s Loyalty with minimal
investments
Benefits/ Merits
 Speed
 Market space
 Opportunity to reduce costs
Demerits
 Time for delivery of physical products
 Physical product, supplier & delivery uncertainty
 Perishable goods
 Returning goods
 Privacy, security, payment, identity, contract
 Defined services & the unexpected
 Size and number of transactions
Conclusion
 It is basically a wide range of online business for
activities products and services
 E-commerce is usually associated with buying
and selling over the Internet
 It has some distinction with E-Business
 Components for fueling E-Commerce i.e.
economic forces, market forces and technology
forces