Escolar Documentos
Profissional Documentos
Cultura Documentos
Enterprise
Face-Face
Canaux
Contact
(Centre)
Clients
Internet
Continue to
manage and
provide value to
the relationship
Mobile Service
Internet Self Service
Customer Interaction
Centre
Mobile Workplace
Campaign Mgt.
Marketing Planning
Marketing Analysis
Internet Marketing
Client
Billing & A/R
Order Mgt.
Supply Chain Mgt.
Order to cash
deliver product or
service
Customer Interaction
Centre
Available to Promise
Mobile Sales
Internet Sales
Build relationship
matching individual
customer needs with
products and services
Analytique
Mobile
Telephonie
Internet
Operationel
Collaboration
Distributeur
Raw Material
SAP AG 2001, mySAP SCM Business View 7
Fournisseur primaire
Levolution
Evolution
Vertically
integrated
company
Single Company
Internal Integration
Proprietary systems
Cost reduction
and efficiency through
integration of business
processes
Inter-Enterprise
Co-operation
Multiple Strategies
Multiple Companies
Little Integration
Improved
effectiveness through
cooperation &
communication along
the supply chain
Collaborative
Business
Multiple Companies
Openness
Integrated business
processes
Value creation
through Networks
Les drivers
La valeur Total du
rseau
Les contraintes
What do you do when you are capacity constrained?
Lose Sales
28%
Reallocate Production
30%
Outsource
32%
Work overtime
38%
18%
Poor communication
24%
36%
20%
38%
40%
Forrester Research 2000
La Solution: Un Rseau
Le Rseau:
Adaptive Supply Chain Network
Transformation!
Service
Providers
Raw Material
Suppliers Real-Time
Retailers
Customer
Alignment
La chane aujourdhui:
Squentiel
Intermediate
Manufacturers/
Distributors
Suppliers
Manufacturers/
Suppliers
SCM: Le rseau