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Emotions
What are emotions?
From Wikipedia,
Emotion is the complex psychophysiological
experience of an individuals state of mind as
interacting with biochemical and environmental
influences.
Emotions
Lets try again.
The Oxford English Dictionary defines emotion as
Examples
(ISBN 0-553=37506-7)pg 5.
(3) Ibid. pg 10
Two Minds
In a very real sense we have two minds, one that thinks and one that feels(4)
to where rational thinking occurs
Information travel through the limbic system in the brain to where rational
thinking takes place. You experience feelings first.(5)
Why do we care?
It is estimated that more than 60 percent of success
Intelligence in Organization
19 points to consider :
1. U.S Air Force used EQ to select recruiters. The gain
was annual savings of $3 millions.
2.Experienced partners of a consulting firm were
assessed on EI. Those scoring above nine delivered $1.2
million more profit.
Self Awareness
Self Management
Social awareness
Relationship management(11)
Self Awareness
Self awareness includes staying on top of your typical reaction
Self Management
When to act or not act.
Very dependent on your self awareness
Managing your emotional reaction to situations and
people.
Some emotion reactions to situations can create a
paralyzing fear
The ability to tolerate an exploration of your emotions.(17)
(17)Bradberry, Travis, and Greaves, Jean. (2003)the
Emotional Intelligence Quick Book. Fireside(ISBN 07432-7326-5)
Social Awareness
The ability to pick up on the emotions of others and
understand them.
Perceiving how others feel and how they are thinking
Not just understanding your emotions, but the
emotional reactions of others and how it is affecting
their thinking(18)
(18)Bradberry, Travis, and Greaves, Jean. (2003)the
Relationship Management
Ensures clear communication and effective handling
of conflict.
People who manage relationships well are committed
to their value and are able to see the benefit of
connecting with different people, even those they are
not fond of(19)
(19)Bradberry, Travis, and Greaves, Jean. (2003)the
Relationship Management
Aristotles Challenge
3.Motivating oneself
4. Recognizing emotions in others
5. Handling relationships(21)
(21)Daniel Goldman, 1995)Emotional Intelligence ,
Another
The Four Branch Model
1.Perceiving Emotion
2.Using Emotion to facilitate Thought
3. Understanding Emotions
4. Managing Emotions (22)
So What !
Are you a slave to your emotions?
Do you find your emotions controlling your decision
making process ?
Do other peoples emotions create reactions to your
emotions ?
Are there times when you look back on a day, a
situation or an event and say why did I do, or say what I
did?
You are not alone.
IQ doesnt change, what about EQ
Intelligence in Organization
Guide Lines for Best Practice
These guidelines were developed for the Consortium
by Daniel Goleman and Cary Cherniss, with assistance
of Kim Cowan, Rob Emmerling, and Mitch Alder.
See www.EIConsortium.org
22 guidelines broken into for sections
and learners.
10.Make change self-directed.
11. Set clear goals.
12.Break goals into manageable steps.
13. Provide opportunities to practice.
14. Give performance feedback.
15. Rely on experiential with methods.
16. Build in support.
learning.