Chapter 1 An Overview of Human Resource Management

Chapter
AN OVERVIEW
OF HUMAN
RESOURCE
MANAGEMENT
PREVIEW
The importance of human resource management.
The growth of the human resource function from the mid-19th
century until today.
The impact of current social, business and economic changes on
human resource management.
The structure of the human resource function in organizations.
The requirements for a career in human resource management.
The functions within the scope of human resource management.
The role and structure of the Ministry of Human Resources.

The purpose of each of the most important labour laws.
HRM Principles and Practices Third Edition
Oxford Fajar Sdn. Bhd. (008974-T), 2014
All Rights Reserved
1 3
WHAT IS HUMAN RESOURCE

MANAGEMENT?
Human resource management is the
development and implementation of systems in
an organization for attracting, developing and
retaining a high-performing workforce.

All Rights Reserved
1 4
OTHER TITLES FOR HRM

SPECIALISTS
Welfare Officer
Personnel Manager
Human Resource Manager
Human Capital Manager

All Rights Reserved
1 5
HISTORICAL FACTORS
IMPACTING HRM
The Industrial Revolution 1850s1920s
Specialization
Exploitation of workers
Worker alienation

All Rights Reserved
1 6
HISTORICAL FACTORS
IMPACTING HRM (cont.)
Human Relations Approach 1930s1950s
Emphasis on supervisory training
Recreation programmes
Welfare programmes

All Rights Reserved
1 7
HISTORICAL FACTORS
IMPACTING HRM (cont.)
Recent developments 1950s2020
Increased labour legislation
Organizations getting bigger
Increasing workforce diversity
Rapid changes

All Rights Reserved
1 8
CHANGES AFFECTING HRM
Technological changes
Globalization and increased competition
Employee education and expectations
Workforce diversity

All Rights Reserved
1 9
USEFUL MALAYSIAN
STATISTICS
Population:
30 million
Current labour force employed:
13 million
Unemployment rate:
3%
Number of foreign workers:
1.4 million
Number of employers registered with

the Employees Provident Fund:
510,000
Life expectancy (Males):
72.3 years
Life expectancy (Females):
77.2 years
Source: Ninth Malaysia Plan: www.kwsp.com.my; www.mef.org.my;

www.statistics.gov.my
All Rights Reserved
1 10
DO ALL ORGANIZATIONS
HAVE AN HRM DEPARTMENT?
NO!
What are the criteria for an organization to have
a dedicated HRM department?
Ownership of the company

Philosophy of top management
Size of the company
Unionization of the workforce
All Rights Reserved
1 11
HUMAN RESOURCE
MANAGEMENT IS A SHARED
FUNCTION
In organizations with an HRM Department, the

function of HRM is shared between this
department and ALL managers and supervisors.
Sharing leads to conflict.
Agreement must be made so that tasks and

duties are clearly assigned.

All Rights Reserved
1 12
PERSONAL QUALITIES AND

SKILLS REQUIRED OF HRM
SPECIALISTS
Communication skills
Ability to bring about change
Information technology (IT) savvy
Numerate and able to analyse data
Ability to understand the business context
High ethical standards

All Rights Reserved
1 13
FUNCTIONS OF THE HR
DEPARTMENT
Employment
Human resource planning
Setting policies and administering disciplinary

action systems
Recruitment

All Rights Reserved
1 14
FUNCTIONS OF THE HR
DEPARTMENT (cont.)
Establishing career movement policies,

including transfers and promotion
Terminating employees
Liaison with Immigration and Labour

Department
Records keeping

All Rights Reserved
1 15
FUNCTIONS OF THE HR
DEPARTMENT (cont.)
Training and Development
Holding induction programmes
Providing skills training
Organizing supervisory and management

development programmes
Establishing and administering performance

management and appraisal systems

All Rights Reserved
1 16
FUNCTIONS OF THE HR
DEPARTMENT (cont.)
Payment/Reward Systems
Developing a wage structure

Preparing information for payroll
Establishing incentive schemes
Advising on benefits

All Rights Reserved
1 17
FUNCTIONS OF THE HR
DEPARTMENT (cont.)
Health and Safety
Organizing safety programmes
Establishing wellness programmes
Accident investigation
Provision of health services
Establishing programmes to prevent sexual

harassment and violence

All Rights Reserved
1 18
FUNCTIONS OF THE HR
DEPARTMENT (cont.)
Employee Services/Welfare
Overseeing canteen facilities
Provision of transport
Provision of recreation facilities
Counselling
Managing employee assistance programmes
All Rights Reserved
1 19
FUNCTIONS OF THE HR
DEPARTMENT (cont.)
Productivity Improvement Schemes
Establishing and maintaining quality

improvement initiatives, including ISO
programmes.
Introduction and implementation of suggestion
schemes, team problem-solving activities,
Kaizen tools and other similar programmes.

All Rights Reserved
1 20
FUNCTIONS OF THE HR
DEPARTMENT (cont.)
Industrial Relations
Grievance handling
Relations with trade union representatives
Collective bargaining negotiations
Preparing for contingencies, including strike

action

All Rights Reserved
1 21
ROLE OF THE MINISTRY OF

HUMAN RESOURCES
The Ministry:
sets policies,
prepares draft employment legislation, and
enforces the employment legislation.

All Rights Reserved
1 22
ORGANIZATION CHART
MINISTRY OF HUMAN RESOURCES
Ministry of
Human
Resources
Department
of Labour
Department
of Trade
Union Affairs
Department
of Industrial
Relations
Department
of Occupational
Safety and Health
Department
of Manpower
Department
of Skills
Development
All Rights Reserved
1 23
OTHER ORGANIZATIONS OF
RELEVANCE TO HRM
The Employees Social Security Organization
Pembangunan Sumber Manusia Bhd.
National Institute of Occupational Safety and Health
Skill Development (Loan) Fund Corporation

The Employees Provident Fund

All Rights Reserved
1 24
THE EMPLOYMENT LAWS
The Employment Act 1955

The Sabah Labour Ordinance, updated 2005
The Sarawak Labour Ordinance, updated 2005
The National Wages Consultative Council Act
2011
The Employees Provident Fund (EPF) Act 1991

All Rights Reserved
1 25
THE EMPLOYMENT LAWS

(cont.)
The Employees Social Security Act (SOCSO)

1969
The Occupational Safety and Health Act

(OSHA) 1994
The Factories and Machinery Act 1967
The Children and Young Persons (Employment)

Act 1966
The Employment (Restriction) Act 1968

All Rights Reserved
1 26
THE EMPLOYMENT LAWS

(cont.)
The Trade Unions Act 1959
The Industrial Relations Act 1967
Pembangunan Sumber Manusia Bhd. Act 2001
The Skills Development Fund Act 2004
The National Skills Development Act 2006
The Minimum Retirement Age Act 2012

All Rights Reserved
1 27
REVIEW
The importance of human resource management.
The growth of the human resource function from the mid-19th

century until today.
The impact of current social, business and economic changes on

human resource management.
The structure of the human resource function in organizations.
The requirements for a career in human resource management.
The functions within the scope of human resource management.
The role and structure of the Ministry of Human Resources.
The purpose of each of the most important labour laws.

All Rights Reserved
1 28

Chapter 1 An Overview of Human Resource Management

Enviado por

Dados do documento

Título original

Direitos autorais

Formatos disponíveis

Compartilhar este documento

Compartilhar ou incorporar documento

Opções de compartilhamento

Você considera este documento útil?

Este conteúdo é inapropriado?

Direitos autorais:

Formatos disponíveis

Chapter 1 An Overview of Human Resource Management

Enviado por

Direitos autorais:

Formatos disponíveis

Chapter

The role and structure of the Ministry of Human Resources.

All Rights Reserved

WHAT IS HUMAN RESOURCE

HRM Principles and Practices Third Edition

All Rights Reserved

OTHER TITLES FOR HRM

Human Resource Manager

Human Capital Manager

HRM Principles and Practices Third Edition

All Rights Reserved

HRM Principles and Practices Third Edition

All Rights Reserved

Emphasis on supervisory training

HRM Principles and Practices Third Edition

All Rights Reserved

Increased labour legislation

Organizations getting bigger

Increasing workforce diversity

HRM Principles and Practices Third Edition

All Rights Reserved

CHANGES AFFECTING HRM

Globalization and increased competition

Employee education and expectations

HRM Principles and Practices Third Edition

All Rights Reserved

Current labour force employed:

Number of foreign workers:

Number of employers registered with

Life expectancy (Males):

Life expectancy (Females):

Source: Ninth Malaysia Plan: www.kwsp.com.my; www.mef.org.my;

All Rights Reserved

Ownership of the company

All Rights Reserved

In organizations with an HRM Department, the

Sharing leads to conflict.

Agreement must be made so that tasks and

HRM Principles and Practices Third Edition

All Rights Reserved

PERSONAL QUALITIES AND

Information technology (IT) savvy

Numerate and able to analyse data

Ability to understand the business context

High ethical standards

HRM Principles and Practices Third Edition

All Rights Reserved

Human resource planning

Setting policies and administering disciplinary

HRM Principles and Practices Third Edition

All Rights Reserved

Establishing career movement policies,

Liaison with Immigration and Labour

HRM Principles and Practices Third Edition

All Rights Reserved

Holding induction programmes

Providing skills training

Organizing supervisory and management

Establishing and administering performance

HRM Principles and Practices Third Edition

All Rights Reserved

Developing a wage structure

HRM Principles and Practices Third Edition