Counseling and monitoring

PRITY PANDEY
MBA 3RD SEM
MONIRBA

Counseling
Counseling is a process whereby a trained
competent counselor helps or assist an individual
who is seeking help in gaining greater
understanding of self, improved decision-making
and behavior changes, to overcome his or her
problems.
An activity addressing a problem, opportunity, or
perspective in a relationship through a process of
interaction..

Counseling in HR
Counseling involves the formal communication (verbal or
written) with an employee regarding his/her work behavior or
performance, particularly with regard to behavior or
performance issues that the employee should attempt to
improve.
Discussion of a problem with an employee, to help the
employee cope with it.
Introduction of ideas into the life of an employee, ideas being
either totally new or slight variation of old, to help the
employee who is otherwise lacking in smoothness of conduct
due to some emotional or physical irritants.

This includes:
A description of the behavior or performance
issue that is a problem.
Information about how the employee is
expected to behave or perform in the future.
Explanation of why the behavior or
performance was unacceptable (when
appropriate)

The need of employee counseling

Excessive Workload
Experiencing job burnout
Absenteeism and Late Coming
Lack of awareness of policies & procedures
Performance Issues
Determine the cause of the employees
activities

contd..

Career Problems
Responsibility & Accountability
Lack of team spirit
Inter personal relations with superiors
&subordinates
Problems in adjusting to organizational
culture
Family Problems
Behavioral issues/tendencies

Goals of counseling

Promotes employee morale

Improve employee performance
Reduces the impact of external factors on work
Improving personal effectiveness
Communicate concerns to the employee
To help the person workout a plan for solving
his difficulties

Contd
To help change towards a better and effective
life-style
To assist the employee in planning for their
career
To encourage to set goal for further
improvement
Help to understand their strength & weakness.

Types of counseling
Advisory counseling The client already know his
problem and its cause, and would like the counselor
to advise him for a right choice from various options
and delete the cause of problem.
Corrective counseling client is aware of his
uneasiness in handling certain issue but is looking for
an answer why he fells uneasy, so counselor not only
have to advise him but first he has to also analyze the
irritant. For this the counselor have to search for
every intrinsic details of experiences that influenced
his client.

Depending on the issues in hard, counseling may

be:
Financial counseling
Family counseling
Career counseling
Job-placement counseling
Pre-retirement counseling

What constitute counseling?

1.Communication The counselor essentially
communicate with the counselee.it involves
receiving message(listening) giving
message(responding) and giving feedback.
2.Influencing counseling involves
influencing the counselee in many ways.
enabling the other person to exercise more
autonomy, providing positive reinforcement so
that desirable behavior is further strengthened,
and creating conditions in which the person learn
from the behavior of the counselor through the
process of identification.

3.Helping Helping behavior is based on

concerned empathy the counselor have for his
counseling.it is based on mutuality of
relationship. Counselee responds as much to the
counselors need as much the former does to
the latter's. Helping primarily involves
identification of development needs of the
counselee so that he may be able to develop
and increase his effectiveness.

COUNSELING PROCESS

IDENTIFY THE NEED

Observe the situation, events or issues
Compare the current situation with the desired
one
Focused and two way communication
Interactive session

PREPARE FOR COUNSELING

Select a suitable place and notify the time
Notify the concern members well in advance
Organize Information
Outline the session components
Plan your counseling strategy
Establish the right atmosphere.

CONDUCT THE SESSION

Opening the session
Discussing the issue
Developing the plan of action
Recording and closing the session

FOLLOW UP
Support subordinates to implement their plan
of action
Review plan of action to determine if the
desired results were achieved
Amend the plan of action if required
Measures after session include follow up
counseling and informing the high-up

Monitoring
Monitoring generally means to be aware of the
state of a system and may refer to:
to observe a situation for any changes which
may occur over time, using a monitor or
measuring device of some sort:

Employee Monitoring:
Employee monitoring refers to any method of
tracking what an employee does while at work.
Employers have many options at their disposal
when it comes to monitoring their employees,
but the effectiveness and legality of each
technique varies depending on the situation.

Employee Monitoring Techniques

E-mail Scanning - E-mail scanning is a
process in which incoming and outgoing mail
passes through E-Mail Filtering software to
search for content which may violate the
policies of the employers.
Video Surveillance - Video feeds of
employee activities are fed back to a central
location where they are either recorded or
monitored live by another person.

 Employee monitoring software - If

employees use company computers for their
work, companies often utilize Employee
monitoring software that allow them to track
everything employees do on their computers.
For example what emails were received, what
applications were used and what keys were
pressed.

 Location Monitoring - For employees that do

not work in a static location, supervisors may
choose to track their location. Common
examples of this are delivery and
transportation industries. In some of these
cases the employee monitoring is incidental as
the location is tracked for other purposes, such
as determining the amount of time before a
parcel will be delivered.

Reference
www.wikipedia.com
www.slideshare.com
Human resource management- N.K.Singh