Você está na página 1de 25

INSY 331 Fall 2014

Managing Information Technology

Session 7
Managing IT Talent

1.
The CIO
function

2.
Organizing
IT

3.
Managing
IT
resources

4.
Managing
IT security

Managing IT
Talent

2.
Organizing
IT

IT governance

Planning IT

OBJECTIVES
Identify various ways of working made
possible by IT
Appreciate the challenges and opportunities
for IT departments / companies to manage
their talent

Understand and provide recommendations for


Millennials in an IT-driven business
environment

MANAGING IT TALENT
Information Systems (IS) Department:
The organizational unit or department that has the primary
responsibility for managing IT

MANAGING IT TALENT

IS Organization in Support Mode

V.

IS Organization in Strategic Mode

MANAGING IT HUMAN RESOURCES


Highest percentage of a typical IS budget is for IS personnel
Five categories of IS personnel skills:
- Technical
- Project Management
- Business Domain
- Sourcing
- IT Administration

CATEGORIES OF IT HUMAN RESOURCE SKILLS


Technical Skills

Project Management Skills

Systems analysis
Systems design
Programming
Systems testing
Database design/administration
IT architecture/standards
Operations (service delivery/ITIL)
Mainframe
Distributed systems
Operating systems
Voice/data telecommunications
Help desk/desktop support
Continuity/disaster recovery

Business Domain Skills

Account management &


communications
Industry application
knowledge
Company-specific knowledge
Function-specific knowledge
Business process design &
reengineering
Change
management/readiness

Project team leadership


Project planning, budgeting, & scheduling
Project risk management
User relationship management
CMM utilization
Working globally/virtual teaming

Sourcing Skills

Sourcing strategy
Third-party provider selection
Contracting & legal
Vendor relationship
management

IT Administration Skills
IT governance
Financial management
Internal HR management

MANAGING IT HUMAN RESOURCES


Attracting, recruiting, and retaining qualified staff is a key
responsibility for IS managers in collaboration with an
organizations HR staff
Some common practices that managers use to retain valued
IS personnel include:
- Changing the work environment to be more employee-friendly
- Increasing career development opportunities
- Providing community-building initiatives
- Establishing monetary or other employee incentives

Working in IT
IT Worker Myths
IT doesnt matter and provides
no business benefits
IT work is boring and
monotonous
All IT jobs are being
outsourced
Globalization will ruin the IT
field
North American IT worker
demand is declining

IT Worker Facts
IT is vital to business
profitability
Fast pace of technological
change keeps IT careers
interesting
Offshoring threat overstated
Globalization of IT is an
opportunity
North American IT worker
demand will remain strong

NEW WAYS TO WORK WITH IT


IT and people management for a new breed of workers:
Telecommuters: Individuals who use mobile technology
and/or network connections to work remotely
Virtual Teams: Geographically separated work teams
whose members communicate through the use of IT

Free Agents: Individuals who contract out their services and


are not tied to an organization

New Ways to Work


Telecommuters
Individuals who use mobile technology and/or
network connections to work remotely from the
office
Pros
Flexibility
Work-life balance

Cons
Isolation
Fewer opportunities

New Ways to Work


Free Agents
Individuals who choose to contract out their
services and are not tied to an organization
Pros
Work may change more than when an employee of a single
organization
Organizations do not need to make long-term commitments to an
employee

Cons
Lack of benefits
Unpredictability in scheduling and work

New Ways to Work


Virtual Teams
Geographically separated work teams whose
members communicate through the use of IT
Pros
Workers can be located anywhere
Teams can be composed of members with specialized skills
from different business units or companies

Cons
Coordination can be more difficult

Who will prosper in the new world?


NYTimes Opinionator: Who will prosper in the
new world (Aug. 31st, 2013):

Millennials time!

http://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpg

Managing IT for Millenials


Tips on IT can attract (and retain) millenials

Managing IT for Millenials


Tips on IT can attract (and retain) millenials
Attracting millenials

Managing IT for Millennials


Tips on IT can attract (and retain) millennials
Attracting millennials
Retaining millennials

Managing IT for Millennials


Tips on IT can attract (and retain) millennials
Attracting millennials
Retaining millennials

Create a team orientation


Offer training programs
Put work in context
Encourage work-life balance
Change things up
Give them a good manager as a boss

Managing IT for Millennials


Tips on IT can attract (and retain) millennials
Attracting millennials
Retaining millennials

Create a team orientation


Offer training programs
Put work in context
Encourage work-life balance
Change things up
Give them a good manager as a boss

Millennials Whisperers Consulting Group

Case study: Cyberpreneurs wake up


call and the millenial talent crisis

Mission accomplished?
Identify various ways of working made possible
by IT

Appreciate the challenges and opportunities for


IT departments / companies to manage their
talent
Understand and provide recommendations for
Millennials in an IT-driven business environment

Você também pode gostar