Escolar Documentos
Profissional Documentos
Cultura Documentos
Value
Propositions
Classic
Silver
Gold(Intl)
Platinum
Rs 40,000
Rs 40,000
100000 or $2000
Rs 50,000
Rs 75,000
Domestic/Intl
Debit Card
Domestic
(valid in India)
International
Comp Insu-2
lacs(accident death)
Comp Insu-4
lacs(accident death),
50K <90d
SMS Alert
Loyalty Points
(1 point=25paise)
Applicable to
Cheque Book
SB/CA-AQB-50K/Dep
>5l<10l/ HL-10-20l/
CarL-3-5L
SB/CA-AQB-1l/ Dep
>10l/HL->=20l
/CarL>=-5L
Expiry date
Charges on Debit
Cards
Issued free of
charge. (AMF) of Rs.
100/-- 2nd yr
Issued free of
charge. (AMF) of
Rs. 100/-- 2nd yr
MagStripe-Fee
Chip-100/-(on Dem)
AMF-100/-
Rs. 300/-(BM-Waive)
AMF-100/-
ATM-Introduction
How many Cards of the same type can be issued
to a customer?
ONE. (However, multiple types of cards can be
given to the same customer.)
What is the Cash Drawal Limit / Day?
Rs.40000
One CIF 4 Accounts 3 cards What is the txn
limit per day?
Aggregate of Card Limit
ATM-Introduction
ATM-Introduction
ATM-Introduction
What should a customer do if he has lost the Card?
Hotlist thro Contact Centre
Amending UserCode will not help, because it is valid
for only online txns while ATM txns take place in Offline
mode too.
For hotlisted Cards No Pin is generated.
How is de-hotlisting done?
-Service Desk. (No new card need to be issued, as it will
save the customer of Rs.200 if he has traced a
lost(hotlisted) card).
How to delink any linked Account
Service Desk Request
ATM-Pin/Repin
When a customer seeks a repin thro Toll free,
where does the repin go?
Repin goes to home branch.
What is the other mode of seeking a repin?
Going to any Branch. Repin comes to the
branch which originated the request.
10.12.2010- cms + Toll Free number
ATM Machine
1.
2.
Dispenser
3.
Currency Cassettes
4.
Purge Bin
5.
Monitor
6.
Processor
7.
Receipt Printer
8.
Combination Loc
9.
Cash Loading
ATM
Prior to
17.10.10
From 17.10.10
Phy
ADMIN
98549bbbbbc
3198/nnn/bbbbb/c
Accounts
350 BGL a/cs opened
1st atm
500000
500000
10 lacs
500000
3198/001
2nd atm
300000
300000
300000
3198/002
3rd atm
200000
200000
200000
3198/003
Cash Withdrawing
Prior to 17.10.2010
Our Bank Cust Withdrawal
Dr Cust (T)
Cr 98549/bbbbb/c (T)
From 17.10.2010
Our Bank Cust Withdrawal
Dr Cust (T)
Cr 3198/nnn/bbbbb/c (T)
Problems
Physical
Admin
300000
300000
700000
Not increased
ATM will continue to disburse till 10 lacs
though ADMIN is 3 lacs
1. Account debited
2. Admin Balance Reduced.
3. Physical Cash Dispensed.
Problems
Physical
Admin
1000000
300000 B/f
600000
600000 Dispensed
400000
- 300000
Increase Admin with 7 lacs
400000
400000
Record in Register and get it authenticated by
BM.
How dispenses
19000
19000/Highest Deno(1000) 1 = 18 = 18000
(Reminder )1000/Next High Deno(500)-1= 500
(reminder) 500/Next High Deno(100) = 500
19300
Rounded off to next number
20000/1000=20-1=19*1000=19000
300/100=3*100=300
Cash is counted thrice before delivery 1. when
first taken, 2. conveyor belt, 3. thickness
ATM-Introduction
26814 (26814)
Cardbase (cr.):
11.20 (11.01)
20.93(19.03)
54437(50719)
88.03(81.01)
285(281 )
246(238)
CASH WITHDRAWAL
67.36 %
BAL INQUIRY
18.04 %
MINI STATEMENT
13.52 %
PIN CHANGE
0.19 %
SPL TXN
0.89 %
Date 23/11/2014
1
5
ATM
7
ASC
1.Bin
a)Our Bank Pin
Validation
b)Other Bank-Direct to
Other Bank
4
Admin
Balance
Reduced
TLF
2
3
CBS
Account
Debited
ASC
1.Bin
a)Our Bank Pin
Validation
b)Other Bank-Direct to
Other Bank
2
3
CBS
Account
Debited
2
6
1 Cash Dispensed
2. Receipt Printed
3. Jp is Printed
Admin
Balance
Reduced
SAF
PBF
ASC
1.Bin
a)Our Bank Pin
Validation
b)Other Bank-Direct to
Other Bank
2
PBF
3
SAF
6
1 Cash Dispensed
2. Receipt Printed
3. Jp is Printed
Admin
Balance
Reduced
CBS
1
4
ATM
6
1 Cash Dispensed
2. Receipt Printed
3. Jp is Printed
ASC
1.Bin
a)Our Bank Pin
Validation
b)Other Bank-Direct to
Other Bank
7
Admin
Balance
Reduced
2
3
Inter Change
Switch
1.NFS(51
banks-IDRBTHyd)(RTGS/NEFT)
2.Master Card
3.Visa
a
f
Visa Interchange
Switch Singapore
b
e
Citibank, NY
c
Citibank CBS