Emotions & Moods

A Presentation by:
Dhaval Gurnani
K.S.School of Business
Management
Ahmedabad.

EMOT I

NS

AND
M

DS

What is Affect?
Affect is a broad range of
feelings that people
experience.

Affect

Emotions

Moods

What are emotions and

moods?
Emotions are intense feelings that
are directed at someone or
something.
Moods are feelings that tend to be
less intense than emotions and
that lack a contextual stimulus.

Emotions vs Moods

Duration
Emotions are very brief
(seconds or minutes)
Moods lasts longer than
emotions(hours or days)

Orientation
Emotions are Action
oriented.
Moods are cognitive in
nature.

Causation
Emotions are caused
by specific event.
Cause of mood is often
general & unclear.

Expression
Emotions are
accompanied by distinct
facial expression.

Moods are generally not

indicated by distinct
expressions.

Dimension
Emotions are
specific & numerous
in nature.
Moods have only
two dimension ; i.e.,
Positive effect or
Negative Effect.

Feeling of pleasure, contentment due to

fortunate event is Happiness

Yes..!!
Tomorrow is
Sunday..!!

A feeling of expectation & desire is Hope

Hope..!!
Professor is
ABSENT
today..!!

Feeling envious of someone elses possessions,

achievements, or advantages

Rahul got
77% and I
got only
75%.....

To discover suddenly the unexpected,then we

are Surprised

Friends at 00:00
to wish me
Birthday wid a
cake.
Wat a pleasant
surprise..!!

Anger is a strong feeling of annoyance,

displeasure or hostility

No off on
Sunday
grrrrrr

An intense feeling of deep affection is

Love

Oh wow..!!
She loves
me too.

Feeling Dissatisfaction & a lack of fulfilment

leads to frustration

Another
ASSIGNMENT
.
I am so

frustrate
d.!!

An unpleasant emotion caused by the threat of

danger,pain or harm is Fear

I think Mam
will ask me
the CASE
FACTS

Feeling of sorrow or unhappiness is sadness

Kisi ka
ASSIGNMENT
nahi mila!!
*sob*

When you are not included in group,you feel

left out

Feeling of Intense dislike for or strong

aversion leads to Hatredness

When you go through a sudden upsetting

event,you are shocked

What..??
Only 20 sms
per day..!!

Felt Emotions
An individuals actual emotions.
Example
Yuvraj Singh had tears of happiness immediately
after winning the World Cup .

Emotions of Raju Rastogi in 3 idiots when he

got his placement.were felt emotions

Displayed Emotions
Emotions that are organizationally
required and considered
appropriate in a given job.

Displayed Emotion

Air Hostess or Stewards in

Aviation Industry

At Funeral

At Wedding Procession
Baarat

Surface Acting
Hiding ones inner feelings
and forgoing emotional
expressions in response to
display rules.

Surface Acting
A car salesman is
hiding his anger
towards a customer
who had long test
drive and still does
not purchase the car.
Still the Car Salesman
smiles and says
Come Again Sir..!!

Deep Acting
Trying to modify ones true
inner feelings based on
display rules.

Doctor trying to genuinely feel more empathy for his

patients is deep acting