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REQUIREMENTS
GUEST CYCLE
The operation of the front office department is mainly determined by the
type and number of guest transactions which take place during the four
different phases of the guest cycle as shown in Figure 4 and listed below:
Pre-arrival
Arrival
Occupancy
Departure
Location-The locality
and environs including
approaches shall be
with proper ingress
and egress.
Lighting - Adequate lighting dining rooms, public rooms, comfort rooms, corridors
and other public areas.Light with total comfort.
Hotels need different types of lighting to create the right atmosphere for various
purposes: inviting reception areas, restaurants with an intimate atmosphere, warm
but functional bedrooms, professionally equipped conference rooms, sophisticated
bars, relaxing wellness areas and energising finess suites.
As an alternative to structured
lighting, faade floodlighting can
be used to great effect.
Mexico Hotels
Trail-blazing entrance
lighting.
Reception - A receptionist
shall be available to usher in
guests. A waiting lounge with a
telephone shall also be
provided.
ceilings of frosted
or coloured glass or
white stucco with
arches so that
differences in
luminance and
brightness can be
achieved from the
corners to the
centre of the
room.
As with restaurants there are some general rules for lighting bars and
other such places.
Zones and areas where people work behind the bar for example
need brighter, more efficient lighting.
The lighting for the guest area needs to be attractive, stylish and
effective.
Kitchen-The kitchen,
pantry and cold storage
shall be in good
operating condition at
all times and shall be
well-equipped and
hygienic. Equipment
necessary to maintain a
high standard of
sanitation and hygiene
shall be installed and
used.
Storage areas for chemicals and equipments, perishable and nonperishable foods.
Kitchen design
Chinese kitchen
Western kitchen
Production kitchen
Production kitchens produce foods for separate service areas in the hotel.
The amount of food produced can be as large as in the production for
airlines or functions centre dealing with several hundred people, or as in
the food production for a counter area where smaller numbers of
customers are catered for.
Management must have easy access to the areas under their control
and have good visibility in the areas which have to be supervised.
Personnel how people work and move in the kitchen must have a
good work flow, therefore good time management.
Kitchen design
Adequate working
space must be
provided for each
process in the kitchen
and the separation of
raw and cooked, clean
and dirty must be
followed to reduce the
risks of food
contamination.
Adapter
Fan
Additional
furniture,
e.g. Heater
table, chair
Humidifier
Air-purifier
Iron and ironing board
Bed board
Morning set (tooth brush & paste)
Crib/Baby cot
Rollaway bed*
Dehumidifier
Transformer
Extension cord
Vase
Extra bedding supplies, e.g. Tapes
pillow, blanket
1.Duct-borneNoise
2.RadiatedEquipmentNoise
3.DuctBreak-inNoise
4.DuctBreak-outNoise
5.TerminalNoisethroughGrillesor
Diffusers
Maintenance - All
sections of the
restaurant (e.g..,
building's exterior
and interior,
airconditioners,
kitchen, fixtures,
plumbing, etc.)
shall be maintained
properly at all
times.
A periodic vermin
control program
shall be maintained
for all
establishments.
Fire-fighting
Facilities Adequate firefighting
facilities shall
be provided in
accordance
with the Fire
Code.
24hrs lifts for buildings higher than ground plus two floors
Minimum 10 let table rooms, all rooms with outside windows/ventilation with
shelves/drawer space and attached bathrooms with shower cabin, with hot
and cold water available 24 hours, with bath towel and hand towel per guests
At least one room for the differently abled guest with a provision of
wheelchair
Ramps with anti-slip floors at the entrance. Minimum door width should be one
meter to allow wheelchair
access
Business
Centre
Heating and
cooling to be
provided in
public areas
Shoe cleaning
services
News Paper
available
Under belly
scanners to
screen vehicles
OTHER FACILITIES:
Bookshop
X-Ray Machine
Swimming Pool
Conference
facilities
Catering Functions
Wedding,
Birthdays
Coffee Shops
Banquets
Lounges
Clubs
Shop/kiosk