Chapter

Strategies for Successful

Interpersonal Communication &
Interview

Srushti Mehta

Dyadic communication

It is called Interpersonal
Communication (done 1:1
basis).

Interpersonal
communication is primarily
face-to-face communication
between two or more
people with the
opportunity for immediate
feedback.

Dyadic communication

Self-Perceptions
Self-perception is the image we
construct, objectively or
subjectively, about ourselves as to
who we are.
We also build our own perception
about others based on certain
visible observable characteristics.
A cyclical action may occur,
as shown in the figure produced
on the next slide

Dyadic communication
Self-Perception Cycle
Self-perception

Oral responses

Self-behavior

Nonverbal
responses

Perception
By others

The cyclical nature of self-perception

Dyadic Communication
Relationships

Dyadic Communication Relationships

Face-to-face communication is the most
frequent dyadic communication
occurring in the business context.
It can be classified in two ways:
By

Functional Relationships, and

By Type of Relationships

Dyadic Communication
Relationships

By Functional Relationships
Communication

carried out for a specific

purpose is called By Functional
Relationship.
For example, a purposeful meeting

Dyadic Communication
Relationships

By Type of Relationships
It

is viewing dyadic communication from

the perspective of level of relationships

between the persons involved.
The

relationships between the persons

could be seen on a scale of intimate to nonintimate.

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Dyadic Communication
Relationships
Interpersonal Relationship Continuum

INTIMATE

Family
Friends
Acquaintances
NONINTIMATE
Figure : Interpersonal relationships continuum

Dyadic Communication
Relationships

By Type of Relationships
Most

of the interpersonal communication

at work are at the friends and
acquaintances levels.

Interpersonal Disclosure for

Interpersonal Communication

Recognize that interpersonal relationships take time

Recognize that some persons do not offer selfdisclosure statements.

Ask: Am I comfortable with that person? What Can I Do to

Improve my relation with them?

Ask: If you want a closer relationship with others, have

you over time attempted to make public more of your
personal thoughts?

Recognize that relationships end. This is not unusual.

Ask: have you personally made an effort to continue or

discontinue that relationship? Can you assess why the
relationship ended?
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interviewing

An interview is the most

important and intense
dyadic communication.

Every interpersonal
communication is
purposeful, so as an
interview.
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Interviewees
Responsibilities

Interviewee should be aware about his/her

role in an interview and must be aware
about the following:
Preparation

before the job interview

Procedures

during the job interview

Follow-up

after the job interview

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Interviewees
Responsibilities

Preparation before the job interview

Understand yourself

Know details about the position

Collect details about the company

Rehearse possible questions

Speak with the insiders alumni or

somebody known in the company.
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Interviewees
Responsibilities

Procedures during the job interview

Give positive first impression, show a

pleasant smile.
State your understanding of the interview.
Organize your answers.
Listen. Avoid disagreement (Arguments).
Ask thoughtful questions.
Offer a conclusion at the end of the
session.
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Interviewees
Responsibilities

Follow-up after the job interview

If there were specific actions to be

accomplished, do so promptly.
If you are to provide additional
information, collect them quickly and
provide to the interviewers.
Send a thank-you note within a day or
so of the completion of an interview.

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Interviewers
Responsibilities

Read each applicants resume prior to

interview.

Focus on core information desired.

Plan your questions. Keep some initial

question for warm up and for making the
candidates at ease.

Omit personal biases from your prepared

questions.
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Types of Interview

Telephone Screening Interview

One- to one Interviews
Behavioral & Situational Interviews
Stress & Brain Teaser Interviews
Top-Grading Interviews
Speed Interviews
Panel Group & Peer Interviews
Video Conference & Web-cam Interviews
Lunch or Dinner Interview
Exit Interview

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