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March 2014
Course Modules
Office 365 ProPlus Deployment for IT Pros
01 | Introduction
An overview of Office 365
Introduction
March 2014
Enterprise-grade
cloud services
Comprehensive tools
To do your best work
Dynamic
workplace
Making
sense of it
all
Merging
home &
work
Natural
expression
Responsibl
e
organizatio
n
Demo
The role of
Office 365 IT
Professionals
Traditional IT operations
Run
Service Operation
Service Strategy
Business Service Requirements
Market, IT Policies & Strategies
Service Portfolio
Service Desk
Demand Management
Operations Management
Financial Management
Facilities Management
Technical Management
Application Lifecycle Management
Event Management
Incident Management
Service Design
Service Level Management
Improvement Process
Supplier Management
Deming Cycle
Availability Management
Service Transition
Request Management
Change Management
Problem Management
Asset Management
Access Management
Grow &
Transform
Configuration Management
Knowledge Management
Release Management
Deployment Management
Typical IT Budgeting
37%
Grow &
Transform
63%
Run
Transform
Run
Focus on
maintaining
the technology
IT
ROI
Focus on
evolving
The business
Maintain
Evolve
Evolving IT Operations
Service Strategy
Business Service Requirements
Service Operation
Service Desk
Demand Management
Operations Management
Financial Management
Facilities Management
Technical Management
Application Lifecycle Management
Event Management
Incident Management
Improvement Process
Supplier Management
Deming Cycle
Availability Management
Service Transition
Request Management
Change Management
Problem Management
Asset Management
Access Management
Service Design
Configuration Management
Knowledge Management
Release Management
Deployment Management
Resources
14
Summary
Introduction Office 365
Identify the who, what, when,
2013 Microsoft. All rights reserved. Microsoft, Windows and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and
represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and
Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.