Job Description, Job Specification & Psychometric

Test
for
Flight Attendants
Dhanya Ann Roy (F13025)

Job Description

Attend pre-flight briefings on details of the flight

Ensure that adequate supplies of refreshments and emergency
equipment are on board
Ensure that the plane is clean
Guide passengers to their designated seats based on their
boarding passes
Demonstrate the use of emergency equipment
Ensure that all passengers fasten their seatbelts
Serve and/or sell, beverages, meals, or snacks
Take care of passengers needs
Assist passengers with special needs
Reassure passengers during flight, such as when the aircraft hits
turbulence
Administer first aid to passengers, when needed
Direct passengers in case of emergency
Write flight reports

Job Specification

Female Indian nationals, with Indian Passport, between

18 to 27 Years of age
Educational Qualification: Passed 10+2 examination,
from a recognized Board or University
Work Experience: 1-2 years face-to-face service
experience
Communication: Fluency and clarity of speech in English
and Hindi
Height: Minimum of 155 cms, with proportionate weight,
as per BMI.
Ability to lift objects weighing up to 40 pounds over head.
Appearance: Clear skin, positive body language and well
groomed. No visible scars, tattoos, unusual piercings and
hairstyles.
Successful completion of post-offer pre-employment DOT
drug screening.
Successful completion of pre-employment physical

Assessment Day

Introduction and Q&A presentation on the

company
Reach Test minimum 210cm on tip-toes
Group Exercise to test teamwork skills
Psychometric Test Personality & Aptitude
and Ability
One-on-one interview - Final

Important Qualities

Attentiveness
Communication Skills
Customer-service Skills
Decision-making Skills
Physical Stamina

Psychometric Test - Personality Test

1. Do you like helping others? Yes / No
2. Are you a good listener? I hang on
every word / I usually listen well / Not
really
3. Are you good at picking up on social
cues? Yes, Im very aware of peoples
reactions and feelings / Usually, but
sometimes I miss them / No
4. When you have to orally convey
information to others how well do they
understand you?
Very well / Fairly well / Not at all
5. How well do you understand what
others tell you? Very well / Fairly well /
Not at all
6. Do you like working with public? Yes, I
enjoy working with different people / If
they are nice, theres no problem / I
rather work with people I know.
7. How do you feel about regularly
having contact with others, for
example customers? I like working
closely with people / I like people, but

8. Do you like working alone or do you

prefer being part of a team? I prefer
to work alone / I prefer to be part of
a team / Either way is fine with me
9. Are you good at making decisions on
your own? I can never make up my
mind / I am great at making my own
decisions / Im okay, but I sometimes
need help.
10.How do you feel about frequently
having face-to-face conversations?
Im a people person, so Im fine with
that / I like people, but at a
distance / I dont really like talking to
people
11.How much time would you be willing
to spend training for this career? I
would get a college degree if it
improves my chances of getting
hires / I would take flight attendant
training classes if necessary / I would
get a college degree and take flight
attendant classes. I need to start

Psychometric Test
Aptitude and Ability Test
65-min time frame
Multiple Choice Questions
i.

ii.
iii.
iv.

Verbal Ability (15 min) spelling, grammar,

ability to understand analogies and follow
detailed written instructions
Numeric Ability (15 min) basic arithmetic,
number sequences and simple mathematics
Abstract Reasoning (20 min) logic of a pattern,
sequencing
Aptitude (15 min) basic flight details

Thank You