Escolar Documentos
Profissional Documentos
Cultura Documentos
Primary
storage
Control
unit
Arithmetic
unit
Output
unit
info
3)What is database ?
a data base is an integrated collection of
logically related records & files
It consolidates records previously stored in
independent files so that it serves as a
common pool of data to be accused by
many different application programs.
The data stored in database is independent
of the computer programs using it and of
one type of secondary storage devices on
which it is stored.
4)What is CRM ?
Customer relationship management is a
comprehensive set of process and
technologies for managing the
relationship with potential and current
customer across the business function.
Goal : to understand and anticipate the
needs of current and potential customers
to increase retentions and loyalty while
optimizing the way that products and
services are sold
Application
It requires the
help of
software
the software to
interface for its
execution.
In application
software, the effort
related on their
execution is
dependant
Application software
are purchased or
developed by the
organisation.
LOCAL AREA
NETWORK
WIDE AREA
NETWORK
GEOGRAPHICAL
DISTANCE
speed
ownership
Frequency of errors
comparatively higher
error rates.
topology
Symmetrical topology
, ring, bus.
Several topologies
star, ring , mesh.
What is CRM?3mks
It is a comprehensive set of
processes and technologies for
managing relationship with potential
and current customers across the
business functions.
7 marks question
Input Devices
Keyboard: Consisting of typewriter like
keys that enable data to enter into a
computer.
Mouse: Device that controls the
movement of cursor or pointer on a
display screen.
Voice Speech Inputs: It converts a
persons speech into digital form.
Scanner: Input device that can read text
or illustration that is printed on paper
and translate the information into form
Customer
Life Cycle
Direct
Marketing
CRM
Functional
Solutions
Cross-sell &
Up-sell
Sales Force
Automation
Proactive
Service
Customer Support
The
Internet
Shared
Collaborative
Customer Data
Service
CRM
Integrate
d Solution
Partner
Compan
y
Custome
r
Consecutive phases:
Phase 1: concept formation
Phase 2: system requirement definition
Phase 3: system design and development
Phase 4: installation and post installation
activities
Waterfall model
(simpler sketch)
Mission/
goal
Information
Needs
specificatio
n
analysis
System
design
Process
design
testing
implementatio
n
maintenanc
e
Collection
Data &
Infrmn
Identify
Alternative
Solutions
Evaluate
Solution
Analyse
&
Select
Best
Successf
ul
NO
Test And
Implement
YES
Stop
Data, Information,
and Systems
28
1) CAD/CAM/CAE
2)AMS
3)DMS
4)CMS
5)SMS
6)EDI
Production information
system
Product information
managementor PIM refers to
processes and technologies focused
on centrally managing information
about products, with a focus on the
data required to market and sell the
products through one or
moredistribution channels.
Sources of manufacturing
information
Production data
Inventory data
Vendor data
Personnel data
Union data
Labour data
Advantages of manufacturing
information system
1(b).Network Topologies
with diagram
Network Topology
Topology is a layout showing how the
connectivity communicate and information
flows takes place in network.
Bus Topology
Star Topology
Ring Topology
OPERATIONAL FEASIBILITY
(DEALS WITH)
People related issues
Systems and procedures
are
complementary or not
FINANCIAL FEASIBILITY
deals with)
(DEALS WITH)
investment
Evaluated in terms of ROI
or pay
back period
Best one to evaluate on
the
basis of value of
information it
MANAGEMENT INFORMATION
SYSTEM
10 marks question
Information system:
A set of people, procedure and resources
that collects, transforms and disseminates
information in an organisation
It can any organised combination of
people, hardware, software, communication
network and data resources that stores and
retrives, transforms and disseminates
information in an organisation
Role of IS in business
Support business processes
Supports decision making
Support competitive advantage
SOFTWARE;
Software refers to a program that
makes the computer to do something
meaningful. It is the planned step-bystep instruction required to turn data
into instruction.
Types of software
1) System software
Includes programs that are designed carry out
general routine operation such as loading a file,
copying a file, managing memory resources Etc.
It provides support to
) Running of other software
) Communicating with peripheral devices
) development of other software
) Monitoring the uses of various hardware
resources.
2.Application softwares
Types:
a)Application specific software
b)General purpose application software.
Eg:
1)Office productivity applications
2)Hypermedia and multimedia
3)Groupware
4)Virtual Reality
5)3D Geographic software
3.Network Topologies
Meaning:
Topology is a layout showing how the
connectivity communicate and information
flows takes place in network.
A Telecommunications Network
Model
Consists of five basic components
Terminals
Any input/output device that uses
telecommunication networks to transmit or
receive data
Telecommunication processors
Support data transmission and reception
between terminals and computers
Telecommunications channels
The medium over which data are transmitted
and received
Computers
Interconnected by telecommunications
networks
1.Bus Topology
2.Star Topology
Ring Topology
Meaning:
An information architecture is the
blueprint that provide the conceptual
foundation for building the
information architecture and specific
application.
Evaluation of IT solutions
1. Technical evaluation:(Testing
parameter)
Data transfer
Response level
Connectivity of different hardware
System configuration
2.Acconting information
system
The AIS performs the firms accounting
applications. A high volume of data
processing characterises these
appplications.It processes a mixture
of quantitative and qualitative
data.but it focuses almost entirely on
processing quuantitative data.
6. Personnel information
system
It provides data needed to carry out
the personnel administration
responsibilities of an employer
Pay roll and personnel planning are
closely related to this system
6.Components of enterprise
management system
Meaning;
Components of EMS
Components of EMS
CAD/CAM/CAE
AMS(Attendence Management System)
DMS(Document Management System)
CMS(Communication management system)
SMS(Security Management System)
Financial flows
Information flows
Material flows
Suppliers--- manufacturer--distribution--- customers
Processes
Organizational
structure
model of supply chain
Enabling
technologies
Model of SCM
Material Flows
Information Flows
Financial Flows
Processess
Organisational Structure
Enabling technologies
Functions
Sales
Generate
an order
Accountin
g
Manufacturi
ng and
Production
s
s
o
Cr
fu
Suborde
r
ti
c
n
al
n
o
Check
credit
Pr
oc
es
se
s
Fulfilling
an order
Approve
credit
Assemble
product
Generate
invoice
Ship
product
Consecutive phases:
Phase 1: concept formation
Phase 2: system requirement definition
Phase 3: system design and development
Phase 4: installation and post installation
activities
Waterfall model
(simpler sketch)
Mission/
goal
Information
Needs
specificatio
n
analysis
System
design
Process
design
testing
implementatio
n
maintenanc
e
SPIRAL MODEL
BOEHM
couples the iterative nature of
prototyping with controlled and
systematic aspect of the linear
sequential or waterfall model
Boehm proposed
Identifies the sub problem which has
the highest risk associated with it
Finds a solution for that problem
RISK A
3
RISK A
2
R
A
1
RQMT A
4
RQMT A
3
RQMT
A2
RQM
TA1
PRTYP
READY
1
PRTYP
READY
2
PRTYP
READY 3
DSGN
PRTYP 3
DSGN
PTYP 2
DSGN
PTYP
1
DVLP
PTYP
2
DVLP
PRTYP 2
DVLP
PRTYP 3
Components of a DSS
Model management software
Provides a variety of solution
models
Financial, statistical, graphical, project
management
Dialogue Manager
Allows user interaction with DSS
99
100
Pre-Evaluation screening
Package-Evaluation
Project Planning phase
Gap analysis
Reengineering
Configuration
Implementation team training
Testing
Going live
End user training
Post implementation
BANKING INFORMATION
SYSTEM
Factors affecting bank IS
1.Customer database
Customer
Operator
Range of service
2. Service to the account
holders
The non moving account
The default on loan
payment
3.Service for business
promotion