Presented by- Amit

kumar

CONTENTS:Introduction
Objective
Research methodology
Literature review
Finding
Recommendation
Conclusion
Annexure

INTRODUCTIONAbout
Marriott
Luxury hotel
chains founded by Bill Marriott in
Around 4,087 hotels in 80 countries.
International
Brands of MARRIOTT INTERNATIONAL.
Currently, there are 1005 Courtyard Marriott

hotels in 48 countries by 2014.

Court yard Marriott,Gurgaon is 192 rooms
property.
Grand ballroom, two onsite restaurants, MoMo
Caf, and MoMo 2 Go, a bakery serving snacks
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INTRODUCTION:Employee
Engagment
Attrition rate reduces
Higher Productivity Engaged employees are

more
productive than colleagues who are not
engaged
Lower Costs Dissatisfied employees lead to
more absenteeism thus leading to higher loss
in production for the company
Innovation Employee engagement drives
innovation and optimism
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METHODS OF EMPLOYEE
ENGAGEMNT
Trainings

Departmental meetings
Open door policy
Internal transfers/ Promotions
Espresso with GM
Associate meet
Associate/ Executive/ Manager of the month
Standing Ovation
GSS(Guest satisfaction Survey)
Thank you Cards
High Notes
Exit Interviews
Family Day
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OBJECTIVE:To understand the activities and initiatives

undertaken by the hotel to help increase and

maintain the level of employee engagement.
To study the level of motivation, trust and the
sense of belongingness of the employees towards
the organization.
To assess the level of employee engagement at
three levels of the position i.e Managers, Executives
and Associates.
To study the level of employee engagement at
Courtyard Marriott,gurgaon.
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RESEARCH
METHODOLOGY
Research Design :- Descriptive research
design
Collection Of Data:-Both primary and
secondary data
Sample Size:- 30
Sample Unit:- Employee of operational area
and Managers
Sampling Technique:-Convienience Sampling
technique
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The following is the flowchart showing the plan of action for the study undertaken .
of the Study
SelectionObjective
of Data Collection
Instrument
(Questionnaire)
Literature Review:
Employee Engagement
Overview
Questionnaire
based
on parameters which
of the prepared
company i.e
J W Marriott

are relevant to judge level of employee engagement

Selection of Candidates for filling questionnaires as

Convenience Sampling Method is used
Collection of Data
Analysis and Interpretation of data

Findings
Conclusion
Recommendations
Limitations of the study

Litreature review
Focusing on Employee Engagement: How to

Measure It and Improve It by Author- Pat Cataldo

Year-2011 Publication-UNC Kenan Flagler
Business School
Boosting the productivity of Australian
manufacturers with employee engagement by
Publication- INSYNC Surveys
Getting the Most Out of the Employee-Customer
Encounter(25th June 2013) by Authors- Susan
Sorenson and Keri Garman Year- 2013
Publication- Gallup Business Journal
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FINDINGS: Overall around 90% positive responses have been obtained.

Employees enjoy coming to work and feel proud in telling others about
their work place.
Regular training like 15 minutes training, 45 minutes training, In the
Beginning Training, Perfect pitch, Fine Tuning, Symphony of service etc.
Employees are very dedicated towards their work and are happy to be
in that organization.
The benefit plans provided by Marriott are easy to understand for the
employees and they are fully satisfied with it. E.g. - Provident Fund,
Insurance (you, your spouse and 2 children are insured under ESIC) etc .
employee engagement activities are conducted in the organization and
every employee is encouraged to be a part of all the events
The senior management is genuinely interested in the ideas and
opinions of the employees which clearly conveys that the employees
are highly valued in the organization,
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CONCLUSION:The employees are highly motivated, involved,

appreciated and valued in the organization.

Employees willing to work extra hours, they feel
proud in working at this property and would
continue working for a period of 2 years or more.
The training need fulfillment and the involvement
level at all the levels of the organization is equal.
The organization takes conscious effort towards
employee satisfaction and thus towards their
engagement.
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ANNEXURE :..\Desktop\ANNEXURE.docx

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