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Esma Chachanidze
Bacho Mikeladze
Tako Mekvabishvili
Micro-operations
1.Baggage handling operations:
Transformed resources: Baggage,
Customer surrogate, Information
Transforming resources: Staff,
Facilities to transport
Output: Baggage
Customer: Passenger
3
Micro-operations
2. Aircraft provision:
Transformed resources: Food, Fuel,
Maintenance
Transforming resources: Ground
crew
Output: Aircrafts
Customer: Airlines
4
Micro-operations
3. Information desk:
Transformed resourced:
Information, Equipment
Transforming resources: Staff,
People
Output: Passengers
Customer: Passenger
5
Micro-operations
4. Implementing and
developing security
management system:
Transformed resources: Security,
Information
Transforming resources: Managers,
Staff
Output: Passengers, Staff
Customers: Passengers, Employees
Micro-operations
5. Providing infrastructure for
other organizations
Transformed resources: Materials,
Capital
Transforming resources: Leadership
Output: Customers
Customer: Airlines, Handling agents,
Retailers, Cargo handlers
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11
12
Growth
Be the first regional airport in Europe
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