Escolar Documentos
Profissional Documentos
Cultura Documentos
Quality circle
Completely voluntary group of 6 to 8
workers of a shop
who meet regularly during company time
once every fortnight or every month
under the leadership of a trained foreman
or section head
to examine work related problems
Which affect quality of output
To recommend to the management possible
solutions to the problems
Identification
of problems
Implementatio
n
Selection of
problem
Presentation of
solution to
management
Analyzing the
problem
Prepare
plan of
action
Generate
alternativ
e
solutions
Selection
of best
solution
2) ISO 14000
ISO 9000
Set of five world wide standards
Establish requirements for management of
quality
For QUALITY Management
Universal framework for quality assurance
ISO 9000
ISO 9001
ISO 9002
ISO 9003
ISO 9004
ISO 14000
Consists of series of documents
Used by all types & sizes of organizations
Each facility should have its own
services
Global visibility
National / International reputation
Reduction of rejects
Obtain competitiveness in a cost effective
way
SIX SIGMA
SIX SIGMA
It is a quality system based on
process quality
Product is of six sigma quality if there are
no more than 3.4 non-conformities per
million opportunities at the part and
process step level
To gain competitive advantage(product
quality improves and cost goes down)
Helps organization to become customer
focused and quality oriented
Quality
Level
% Quality
DPMO
3 sigma
99.73
68000
4 sigma
99.9973
6210
5 sigma
99.999943
233
6 sigma
99.9999998
3.4
(Defects Per
Million
Opportunities
)