A STUDY TO IDENTIFY

PROSPECTS FOR REMOTE IT

INFRASTRUCTURE
MANAGEMENT SERVICES
 OBJECTIVES
PRIMARY OBJECTIVE


Ø To identify the potential customers for Remote IT

infrastructure Management Services (RIMS)


SECONDARY OBJECTIVES


Ø To determine the scope for Remote IT infrastructure

management services (RIMS) in various sectors.
Ø To understand the top strategic business priorities in
Small & Medium Enterprises.
Ø To identify the top IT challenges faced in Small &
Medium Enterprises.



 SCOPE OF THE STUDY
The target area for the study is confined to Chennai
city
and the time constraint limits from conducting a

large-scale survey.


 LIM ITA T IO N S O F T H E S T U D Y  
 The sample includes Small & Medium Enterprises
from four sectors only.
 100 customers sample cannot be generalized to
entire universe.
 The study is conducted only in Chennai city.

 RESEARCH METHODOLOGY
Ø Research Design – Descriptive research

Ø Data collection method – Survey method

Ø Data collection tool – Structured undisguised

questionnaire
Ø Method of sampling – Convenience sampling

Ø Statistical tool –
 Percentage Analysis
 Weighted Average Method
 Chi square Analysis



Population
The target population involves Small and Medium


Enterprises in manufacturing, logistics, healthcare

and IT/ITES sector.

 S a m p le
T h e sa m p le size is 1 0 0 in clu d in g S m a lla n d M e d iu m


size d e n te rp rise s fro m th e fo u r se cto rs.

 Chi Square Analysis
Managing IT resources Vs. Willingness to outsource

H0 : Most of the Companies prefer to manage their IT

Services in-house

H1 : Most of the Companies prefer to outsource their IT

Services
Calculated value X2 = 10.5188
Tabulated value : 5.991

Calculated value > Tabulated value

So Null Hypothesis is rejected and alternate Hypothesis is

accepted. Hence most of the Companies prefer to outsource
their IT Services.
 
 Findings
 In Manufacturing Sector, Increasing productivity is the major
business priority.
 In IT/ITES Sector, improving core strength is the major business
priority.
 In Logistics Sector, Cost cutting is the major business priority.
 In Non Traditional Services, improving core strength is the major
business priority.
 Optimizing IT spend is the major IT challenge in the IT/ITES sector.
 Information security is the major IT challenge in the non-traditional
sector.
 Evaluating and selecting new products/technologies is the major IT
challenge in the manufacturing sector.
 Optimizing IT spend is the major IT challenge in the Logistics
sector.
 Manufacturing, logistics and IT/ITES sectors spend most of their IT budget
for maintenance. Non-traditional sector spends the most in support
services.
 Manufacturing sector and logistics sector spend 60% of their IT budget for
outsourced services. IT/ITES sector spends 56% and Non-traditional
sector spends 55% for outsourced services.
 100% in IT/ITES sector, 90% in manufacturing sector, 97% in logistics
sector and 85% in non-traditional sector feel backup is very important for
their business.
 70% in IT/ITES sector and 38% in non-traditional sector can sustain for 4
hours after their critical application fails whereas 37% in manufacturing
sector and 48% in Logistics sector can withstand for 12 hours after
failure of their critical IT application.
 54% in non-traditional sector, 51% in IT/ITES sector, 47% in manufacturing
sector and 36% in logistics sector do in-house management of their IT
infrastructure.
 Most of the organizations in manufacturing, logistics, IT/ITES and non-
traditional sector prefer to outsource their IT Services.

 Suggestions
 Audio-visual materials can be distributed to SME’s to give
them a clear understanding of Remote IT infrastructure
Management Services.
 In SME’s IT usage is limited so first a need creation can be
done and then focus can be made on IT infrastructure
management.
 Sponsored articles can be given to publications like Economic
Times and other business journals to gain publicity.
 Deep expertise can be created for each industry.

 Conclusion
Most of the organizations in manufacturing, logistics, IT/ITES


and non-traditional sector are willing to outsource their IT

management services as they can eliminate most of their IT
challenges . Also, the critical IT components used in each
sector can be remotely monitored to avoid their downtime
using this service. Thus, the scope of RIMS is high in Small &
Medium Enterprises.
