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Guide to 802:
Managing and
Troubleshooting PCs
Fourth Edition (Exam 220-802)
Managing and
Troubleshooting PCs
Overview
Managing and
Troubleshooting PCs
Concept of Certifications
Certified
Managing and
Troubleshooting PCs
Fourth Edition (Exam 220-802)
Importance of CompTIA A+
Certification
Managing and
Troubleshooting PCs
Industry-wide, vendor-neutral
Sponsored by CompTIA
Wide recognition in computer industry
Covers nine months of knowledge
More than 800,000 CompTIA A+ certified
techs worldwide
Managing and
Troubleshooting PCs
Who Is CompTIA?
Managing and
Troubleshooting PCs
CompTIA Network+
Shows competency as a network technician
Microsoft Certified Information Technology
Professional
Shows competency in Microsoft operating systems
Cisco
Shows competency in routing and switching
technologies
Managing and
Troubleshooting PCs
CompTIA A+ Certification
CompTIA A+ 220-801
CompTIA A+ 220-802
Managing and
Troubleshooting PCs
CompTIA A+ Certification
Managing and
Troubleshooting PCs
Windows desktop-centric
No Mac, no Linux, no Windows Server, no Windows
Mobile
Windows XP
Windows Vista
Windows 7
Windows 8 will not be covered on
either exam
Managing and
Troubleshooting PCs
Printer drivers
Platen
Print head
Ribbon
Managing and
Troubleshooting PCs
Hardware (220-801)
Domain
Percentage
1.0 PC Hardware
40%
2.0 Networking
27%
3.0 Laptops
11%
4.0 Printers
11%
11%
Managing and
Troubleshooting PCs
Domain
1.0 Operating Systems
2.0 Security
3.0 Mobile Devices
4.0 Troubleshooting
Percentage
33%
22%
9%
36%
Managing and
Troubleshooting PCs
Managing and
Troubleshooting PCs
Managing and
Troubleshooting PCs